Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.66

4.7 Rating 1,064 Reviews

92 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Eternity The Jewellers 5 star review on 23rd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jewellery looks nice but the product i bought had no picture of someone trying it on so when i bought it they were tiny”

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Posted 2 months ago

“The clasp that is on the ear ring is so flimsy not good at all the ear ring with the cross on it’s really nice but the clasp keeps coming out off the ear ring he nearly lost it and we have only had it 2 weeks not good at all”

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Posted 3 months ago

“Not had one email say when it coming not even received this at all”

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Posted 4 months ago

Hi Lauren We have checked with Royal Mail regarding the delivery of your parcel. The tracking code is OK634475545GB and according to Royal Mail is it was delivered on 18th June, signed for by "Sophie" We hope this helps. Kind regards Team Eternity

Posted 4 months ago

“The bracelet gems came off after only 2 hours of wearing. Very poor quality”

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Posted 5 months ago

“Not what I was expecting to receive, poor quality. The gold running off the heart into the silver”

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Posted 1 year ago

Hi Morton I am sorry to hear that you are disappointed with your charm. We literally sell thousands of these every year and we have almost zero negative feedback. I am happy to send another charm to of your choice as a gesture of goodwill from Eternity. Feel free to reach out to us to discuss via info@eternitythejewellers.co.uk. Team Eternity

Posted 1 year ago

“Ordered a 50th rose gold nomination charm to be delivered in time for my wife’s birthday. Received a plain one, got in touch with them and they replied after my wife’s birthday but wanted me to send the wrong order back like it was my fault”

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Posted 1 year ago

“I am afraid to say that the backs keep coming off and the stems that go through your ears are so uncomfortable, so will only use occasionally”

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Posted 2 years ago

“Nice earrings BUT they don’t stay clasped closed. Luckily I’ve only worn them indoors & managed to find them when they have come undone & fallen out of ears. & because they’re so light you don’t feel them come out. I have paid a lot of money for these & don’t feel like I’m getting what I have paid for! So if someone from Eternity jewellers would contact me to solve the problem that would be great.”

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Posted 3 years ago

“Not happy with th ear ring only av 2 touch them and they come undone nearly lost them a couple of times not worth the money”

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Posted 3 years ago

“Well considering I still don’t have my item so my daughter in law doesn’t have a present. Everything else ordered has been delivered.”

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Posted 3 years ago

“Bought a new gold18” neck chain for £94.00 and it snapped after my wife wearing it only twice I’m taking back to the shop to see if it can be repaired.”

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Posted 4 years ago

Hi there We are really sorry to hear that your wife has had an issue with a gold chain. Please contact us or pop into the store so we can assist you? Kind regards Team Eternity

Posted 4 years ago

“Poor, cheap quality and expensive don't waist your money”

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Posted 6 years ago

“Still haven’t received item after more than a week”

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Posted 7 years ago

Hi Muhammed We are so sorry to hear that your order has not yet arrived. We pride ourselves on delivering a consistent, fast,efficient customer service. There may have been a delay with Royal Mail but we will chase things up for you on Monday (hopefully your order will arrive by then). Team Eternity

Posted 7 years ago

Eternity The Jewellers is rated 4.7 based on 1,064 reviews