Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,268 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 21st October 2025

Callum H

Ergonomic Designs Bathrooms 5 star review on 19th October 2025

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Rebecca N

Ergonomic Designs Bathrooms 5 star review on 17th October 2025

Lorraine S

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything went well for my orders apart from the wall hung toilet pan where it was supposed to be delivered from 29th - 31st. When I've checked on the 1st what happened, you've told me that someone have rang me to have arranged the delivery. I have to tell you now with all honesty that there was NOBODY who rang me. Not a missed call from an unknown number or anything. When it was arranged finally to be delivered on the 2nd, I still have to ring round 4pm on that day just to be informed that it won't be delivered at all because it was broken on transit! Again NOBODY has informed me & obviously could have waited all day for nothing!”

Helpful Report

Posted 6 years ago

“The mirror arrived cracked - customer service did not apologise once and were off hand the implication being it was my fault! I paid for a quick expedited delivery - I am still waiting for a replacement mirror and no offer to refund the express delivery fee.”

Helpful Report

Posted 6 years ago

“Delivery that I paid £35 for I checked and was advised I would be called and given an estimate time slot so I could leave for work. Wrong number was called and I ended up missing the parcel due to this. When calling customer service I was advised in the T and C's it states that i had to be in all day and what the delivery email says is final even though i contacted their customer service for clarification and was advised incorrectly. Wanted me to pay £35 redelivery i argued and got this for half price. A day later I received confirmation of redelivery date but to an incorrect address (my billing address and not my delivery address) I called customer service and was told to ignore the email and incorrect phone number as the email is not relevant even though last time i was advised this was over speak to one of their reps on customer service team. Delivery came on the day but wrong phone number was called again although i waited in all day at the delivery address this time so I did not miss the parcel. The shower tray I ordered was very heavy and I had to help the driver with the weight of it all though the courier company I can not fault as he was helpful and polite etc. just the issues with Ergonomic Designs that I was not happy with. In terms of reading the reviews prior to ordering i wish looking back i paid the extra money to go else were. Never had these issues ordering something so simple in the past. The product in question appears to be as ordered however i have not fitted this as of yet.”

Helpful Report

Posted 7 years ago

Hi Daniel, I can see your order had 2 contact numbers on as I am assuming the order was made via your plumber. I understand this was order was placed being required for the following day, but we do also email dispatch confirmation with a specified delivery date to avoid telephone issues and ensure someone is home to receive the delivery. Unfortunately, we are unable to provide timed delivery on the direct delivery option selected as specified on our checkout, and although drivers do call, this cannot always be guaranteed. Please note on checkout on the direct delivery option you selected we do state "Items will be shipped as soon as possible. Large items may be delivered on a pallet and will be curbside only. A delivery time cannot always be provided!" As soon as you advised us of the failed delivery we arranged for delivery on the on the 7th Sept as requested. We do always advise not to book installers till the items have arrived and been checked as delays can sometimes occur with couriers that are outside of our control, but in this instance the phone number error resulted in driver calling your plumber who unfortunately was not at the property. The second invoice received was just for postage charge, therefore we did not provide a delivery address just the invoice address supplied on the initial order.

Posted 7 years ago

“You sent the wrong toilet but did quickly replace it”

Helpful Report

Posted 7 years ago

“Delivery is way too slow for in stock items. Product was delivered to you on a Tuesday and it wasn’t passed the the courier who didn’t arrange delivery until the following Monday. The reason we used ergonomic designs was because the item was in stock.”

Helpful Report

Posted 7 years ago

“Not yet received delivery of product”

Helpful Report

Posted 7 years ago

“Disappointing delivery!!! Packaging was terrible, while some boxes arrived ripped apart.”

Helpful Report

Posted 7 years ago

“The wrong order was delivered and although customer service was quick in their reaction to deliver the right item, there was a delay of another 5 days with only an apology at hand.”

Helpful Report

Posted 7 years ago

“I wouldn't know if they're really good or bad since I never received the product”

Helpful Report

Posted 7 years ago

“Had to return an item as not larger enough for us - was disappointed to be charged £100 handling fee plus courier charge for return of goods. Seems a very excessive charge for return of uninstalled goods.”

Helpful Report

Posted 7 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,268 reviews