Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,024 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 22nd April 2025

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived on time . Taps were fine. Professional service as expected.”

Helpful Report

Posted 6 months ago

“Beware of this companies delivery options as they are very misleading after ordering a shower screen and selecting direct delivery asked to put in postcode and then told estimated delivery Tuesday 29th October at an extre cost of £58 I then receive a call from the courier company on mon 28th to arrange delivery for thu/fri 31st/01st nov. Would not have ordered from this company if told 7 day delivery now left with no facilities for the next 10 days not ideal companies attitude is that the delivery is only estimated, but that is not what they say when ordering or on confirmation email BEWARE dodgy delivery times would not recommend dealing with this company very rude on phone can’t speak to a manager by phone only by email”

Helpful Report

Posted 6 months ago

“It was a wonderful experience. I ordered a basin on a Thursday and it was delivered the next day, intact, well packaged, the courier called beforehand. All was very professional and a nice online shopping experience. If only all the suppliers were like this, life would be a lot easier.”

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Posted 7 months ago

“Very good. From purchase to receiving the goods. Very good quality and packed brilliant for transportation. Would recommend because really happy with the goods received.”

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Posted 7 months ago

“Very good service, would recommend.”

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Posted 7 months ago

“Great price and service. Delivered when planned.”

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Posted 7 months ago

“They have refused to accept a return as box was opened despite their returns policy not being clear that boxes cannot be opened .They say that goods need to be returned to the manufacturer for reselling but this is not made clear on their website. I would avoid using this company as they seem to do everything possible to not make a refund to a customer.”

Helpful Report

Posted 7 months ago

Hi, thank you for your review, i am sorry you feel it was unclear however our returns policy is very standard and does detail items must be resellable. As you are aware we will have no hesitation in accepting returns of goods in a resellable condition, as we have accepted and refunded one of the two items you purchased. The second item could not be accepted as the packaging had been destroyed and therefore would not be accepted as new by another customer. There are also very clear labels on the products that you purchased warning you to fully check they are suitable for your install prior to opening as they cannot be returned once this has happened. I am sorry your have been left disappointed but again your very aware that we do not try and avoid returns by the full refund you have received on 1 of the quantity of two of these you purchased. kind regards Ergonomic Designs

Posted 7 months ago

“Great item, great next day service, do exactly what they say they do!!! 👍”

Helpful Report

Posted 7 months ago

“Excellent service and communication.. Would certainly buy from Ergonomic Designs again.”

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Posted 7 months ago

“Had someone waiting in 7am till 1pm and got a phone call after 1pm saying it won't be delivered.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your review, I have looked into this and the manufacturer advised they did attempt to deliver as planned however there was roadworks present near to your address and the vehicle the driver was in was not allowed through, this is when the driver called to let you know, of course there was no way of knowing this previously as you had passed on no information regarding this for us to inform the manufacturer to send a smaller van. The driver delivered the following day in a smaller van. Sadly in this instance there was no way to avoid this situation from our end. kind regards beth

Posted 7 months ago

“Prompt delivery & competitive prices. thank you!”

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Posted 7 months ago

“A truly great service - ordered one day and arrived the next👍🏻👍🏻”

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Posted 7 months ago

“Quick and easy transaction and quick delivery, no hassle”

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Posted 7 months ago

“Everything arrived as I ordered. Well wrapped. Company was very helpful with my order as I was unsure about something. Would order again from them.”

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Posted 7 months ago

“Just a good service and good delivery time thanks”

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Posted 7 months ago

“Loved the little video explaining the shower valve very good value and delivered quickly”

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Posted 7 months ago

“excellent ... cant say anything else”

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Posted 7 months ago

“Brilliant service”

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Posted 7 months ago

“Very good service”

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Posted 7 months ago

“Excellent service and delivery. The instructions gave us a few headaches, but the sliding doors are up, working well and look great. Many thanks. Roger Goscomb”

Helpful Report

Posted 7 months ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,024 reviews