EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,831 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubish never turned up”

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Posted 1 day ago

“Zero customer service and support. Never answer the phone. I don’t want a gift card that I’m not going to use. I want my hard earned money back. Bunch of thieves. DO NOT BUY FROM THIS COMPANY.”

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Posted 3 weeks ago

Hi Spencer, We’re sorry to read your review and that you feel this way, that’s certainly not the experience we aim to provide. Your order was paid using a combination of a gift card and a card payment. As a result, your refund has been processed back to those original payment methods. We’re unable to refund the full amount to a card where part of the payment was not made from that source. We do appreciate this may not be the outcome you were hoping for, but this is in line with how payments and refunds are processed, rather than a refusal to assist. Our team has responded throughout your case and remains available if you’d like to discuss this further or arrange a call to talk it through. Best, EQVVS Team

Posted 3 weeks ago

“I didn’t receive my parcel, DPD said it was delivered but no parcel, I spoke with DPD and they said they’re investigating it and would contact you the sender for more information. It’s been over 2 weeks with nothing back.”

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Posted 1 month ago

Thanks for the review Shane, we're really sorry to hear you haven't received your order. One of guys have just reached out to you to try and get this resolved. If you could get back to us and we'll do our best to help! EQVVS

Posted 1 month ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 1 month ago

“Same as above, not happy with the communication, really could do a lot better.i never complain. But just not good enough”

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Posted 1 month ago

“Won't use EQVVS again...”

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Posted 1 month ago

Hi Paul, We’re really sorry to hear you’re unhappy with your experience. We’d like to understand what happened and make this right. Our customer service team have sent you an email, so we can have a look into this further! EQVVS

Posted 1 month ago

“No review because I never received it.”

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Posted 7 months ago

Hi Amina, thank you for your feedback! We're really sorry to hear that you haven't received your order. We understand how disappointing that can be. Our customer service team are working hard to resolve this issue, we appreciate your patience and please don't hesitate to get in touch with us in the meantime! EQVVS

Posted 6 months ago

“Poor not received.”

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Posted 9 months ago

Hi Liam, thanks for getting in touch with us! As you may have already seen, I have sent you a email regarding your delivery. We're really sorry that you are yet to receive your T-Shirt, however we will make sure this gets resolved as soon as possible! EQVVS

Posted 9 months ago

“In my dealings with EQVVS I received an email offering an extra 15% discount. Nowhere on the advert did it say that some items were excluded. When I pointed it out they refused to give me the extra 15% discount. When I asked to make an official complaint, they ignored me”

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Posted 9 months ago

Hi Philip, I'm sorry to hear that you felt disappointed with your experience with us. We want to be transparent with our promotions and would like to clarify that sometimes certain discount codes may not work for every item, and in this case the EXTRA15 discount, as stated in our marketing, was for items already in the sale. The Boss Delaware Jeans that you were looking to purchase were at full price and not in the sale, meaning this code wouldn't apply a discount. I understand how frustrating that can be, and I appreciate you bringing it to our attention. Regarding your complaint, if you're unsatisfied with how we've handled it, please reach out to us again to discuss further. Thank you for your feedback. Team EQVVS

Posted 9 months ago

“I can't review the item, wasn't delivered by DPD. Even if I asked to be delivered to my neighbour house the driver didn't deliver the parcel to my neighbours house.”

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Posted 11 months ago

“It felt like plastic”

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Posted 1 year ago

“Painful refunding”

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Posted 2 years ago

“didnt receive it”

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Posted 2 years ago

“Have not had any response to the 2 emails I’ve sent in a week . Item was left on my doorstep and has been stolen . It’s impossible to call as they don’t advertise a number . Very poor service”

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Posted 2 years ago

“ORDER: #EQ136540 I placed an order on 31/10/23. I received a DPD notification that I would be expecting delivery on 01/11/23. This delivery has been re-scheduled every day thereafter & has subsequently been cancelled every day thereafter! For context, I placed an order on the same day from a company that makes custom items, based in Canada. This item has been made & shipped from Canada & is with me already before the item I ordered in the UK. I appreciate that not all blame can be placed on EQVVS for this however there is an element of responsibility over the choice in shipping carrier that you use. DPD is renowned for its staff stealing items & parcels going missing. DPD has given me the same stupid answer 5 days in a row, "please wait tomorrow for an update"! Tomorrow has come & gone 5 times now with the same answer still being given. Apparently mainstream customer service in DPD can't understand or tell me why the local depot is 'holding' onto my parcel. They can't get through to the depot to understand why this has happened. I am literally going round in circles with DPD. I also contacted EQVVS to resolve this issue mid week. I got an email from them saying they contacted DPD & will get back to me ASAP with an answer. I am still waiting for the response despite a follow up email from myself looking for an update. DPD has now advised me today (05/11/23) that the best thing to do is to get the retailer (EQVVS) to cancel the parcel from their side of things and re-ship the item again. If this isn't an admission that the parcel is lost (**cough cough - stolen**) then I do not know what is?! I really do not understand why a retailer who is selling designer brand items, is using a 3rd class delivery agent with a history of internal theft. Absolutely annoyed that I have spend at least 30 minutes of my day for the past 6 days chasing a parcel. I really do not know what I can do to resolve this situation as DPD is passing me round in circles and EQVVS clearly don't like responding to emails (despite them indicating that they respond quickly in hours and even respond to emails out of hours). I would suggest using a different retailer if you value your time & want your item reasonably quick without hassle.”

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Posted 2 years ago

Hi Chris, Sorry to hear your experience shopping with us wasn't 5*. Having looked back on the order and the comms throughout your order journey and can see that your order was delivered to your address on the 6th November and I can also see that we replied to your queries over on the customer service help desk and kept you updated with communications with DPD and tracking info on your order to let you know it was on it's way to you, but unfortunately never received a reply back. I'd like to apologise for the delay with your order, while I appreciate your concerns with using DPD as a courier, this is not an issue we come across regularly so I'd like to apologise again that they missed the mark on this occasion. If you have any further issues with your order, please feel free to get in touch and we would be more than happy to help. Thanks, EQVVS

Posted 2 years ago

“The t shirt was oversized.. The v emblem looked of poor quality.. Threw t shirt away”

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Posted 2 years ago

Hey Robert, Sorry to hear you weren't happy. We have a great customer service team over at info@eqvvs.co.uk who would have been more than happy to help you out. We hate to think that you had to throw the T-shirt away. Have a great day. Shannon EQVVS

Posted 2 years ago

“They were returned”

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Posted 3 years ago

“I've never received it”

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Posted 3 years ago

Hey Emma, Sorry to hear you hadn't received your item. I've just looked back through our correspondences and can see that, after a few delays with your delivery over the Christmas period, it was delivered to you. If this isn't the case, please email us and we'd be happy to look into this. Kind regards, Shannon EQVVS

Posted 3 years ago

“Not received it yet the delivery service is a disgrace”

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Posted 3 years ago

Hi Paul, Sorry to hear there were delays with your order delivery over the Christmas period. I have looked into the system and can see that your order was delivered to you, which is great news. If this isn't the case, please email us and we would be happy to look into this for you. Kind Regards, Shannon EQVVS

Posted 3 years ago

“...............,..”

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Posted 3 years ago

EQVVS is rated 4.7 based on 1,831 reviews