Pretty lousy customer service (pity there isn't an option to award zero stars). They charge for delivery postage (on a lightweight item that cost £168.00, whereas most decent companies would provide free postage) and they also charge for returns postage (e.g. if item is unsuitable/doesn't fit etc.) by deducting it from the refund, so you can never get back the full item cost. Also the returns process is a right faff, plus they ignored my email enquiry regarding postage costs (I paid extra for next day delivery, but item turned up two days later). If you require an awkward, unfulfilling & unsatisfactory shopping experience, then these are undoubtedly the go to guys. Save yourself the aggro, and take your custom elsewhere.