EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,643 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,643 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not purchase or use E-GIFT CARD I NEED MY MONEY BACK ON THE TWO OUTSTANDING RETURNED CLOTHING”

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Posted 3 months ago

“Yeah wow great”

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Posted 4 months ago

“I purchased a Mochino T-shirt. It cost £65 reduced from £80. Upon arrival it had underwear written on the outer collar in white lettering quite strange? Was this a marketing gimmick? This was not made clear in the advertising. If it was underwear it is too expensive. Therefore, l would like a refund. Plus it was not a perfect fit.What is the point of a photo after the item was posted back to you.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. We're sorry you were disappointed with the item you received and that the fact the item was part of the Moschino loungewear/underwear collection was not made clear. In regards to the fit, we know it can be difficult to get the perfect fit when shopping online but if you ever need any more sizing information, you can contact our team at info@eqvvs.co.uk and we'll be happy to assist. We can see your return has now been received and a refund processed earlier this week. Please let us know if we can help with anything else. Kind Regards, EQVVS

Posted 2 years ago

“Great service and good quality goods”

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Posted 2 years ago

“Decent purchase and process”

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Posted 2 years ago

Thanks for taking the time to leave us a review. If you have any further feedback to help us improve our service, please contact us at info@eqvvs.co.uk.

Posted 2 years ago

“Very good service from ordering to delivery, had to return my package due to unfit size so disappointing to have to pay for the return which would put me off using again…. Most competitors are FOC”

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Posted 2 years ago

Hi, we're really glad to hear you were happy with the service from ordering to delivery but we're sorry the item did not quite fit. We take on board your comments regarding the returns fee. Thanks for sharing your thoughts with us.

Posted 2 years ago

“One of the items I ordered wasn’t in stock although it let me check out & pay for it but it was refunded to me. Apart from that was ok. Would order again”

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Posted 2 years ago

Hi John, we're sorry there was a stock issue with one of the items on your order. We do everything we can to try and keep these issues to an absolute minimum as we understand how disappointing it can be. Thanks for taking the time to leave valuable feedback, we're happy to hear you may order again with us in the future : )

Posted 2 years ago

“Great service, unfortunately size chart size chart not accurate, and charge to return”

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Posted 2 years ago

Hi Jamie, we're sorry to hear your item(s) were not quite the right fit for you. We do take all our size charts directly from the brand's own website (In this case Fred Perry) but we understand these are not always 100% accurate. If you are ever unsure about the sizing of a particular item, you can always contact us at info@eqvvs.co.uk and one of our customer service will be happy to measure the item in our warehouse. Thanks for your valuable feedback.

Posted 2 years ago

“Reasonable prices however many items do not have all sizes and not enough pictures of the clothing, but I was pretty pleased with the service.”

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Posted 2 years ago

Hi, thanks for taking the time to leave us a review. We appreciate your comments regarding sizes and product images and we'll take them on board. Restocking popular styles is something that we are always trying to improve as we know how frustrating it can be to find a great product and it not be in stock in your size. We hope to see you shopping with us again soon!

Posted 2 years ago

“Products were good and a decent price. Lighting is a bit strong on the images so some products look lighter in colour than they actually are. I had to send an item bag because I just didn’t like it compared to the picture. Other than that pretty happy.”

Helpful Report

Posted 3 years ago

Thanking for taking the time to leave us a review. Feedback like you've provided is crucial in improving our website. If you'd like help with a particular order, please contact our team at info@eqvvs.co.uk and we'll be able to assist further.

Posted 3 years ago

“Delivery information not clear”

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Posted 3 years ago

Hi Edmond, thanks for the taking the time to leave us a review! We really appreciate the feedback and we've now implemented procedures to make the Saturday delivery cut off times clearer on our website going forward.

Posted 3 years ago

“5/10 for punctuality on delivery .”

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Posted 3 years ago

We appreciate your feedback and we're sorry to hear your order was not delivered as quickly as expected. If you would like to contact us at info@eqvvs.co.uk, we'd be happy to look into this for you.

Posted 3 years ago

“Jeans were good so was the jumper but shirt was not the 1 I ordered”

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Posted 3 years ago

Hi David, Thanks for leaving us a review! We're really sorry to hear you've received an incorrect item, our fulfilment team aim to pick all orders diligently and efficiently but on this occasion it seems as though we have missed the mark. Please contact us at info@eqvvs.co.uk and we'll work to get this resolved for you as soon as possible.

Posted 3 years ago

“Normally Spot On.. But Recently Ordered And The Hoodie I Ordered Was The Wrong Colour.. Other Than That Never Had A Problem.. I Have Sent The Hoodie Back Waiting On Refund..”

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Posted 3 years ago

Hi Ben, Thank you for sharing your review with us. We're really pleased that usually, we are spot on but we are sorry that we made a mistake on this occasion. Our fulfilment team work hard to ensure the correct products are sent out and it looks like we missed the mark with you, for that we are sorry. Thank you for being a loyal customer and we hope this won't deter you from shopping with us again soon. Kind Regards, EQVVS

Posted 3 years ago

“order received on time but sizes where incorrect”

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Posted 3 years ago

Hi Conor, Thank you for your recent review. We are sorry to hear that the item you received was not the right size. As we stock a number of different brands, sizing can vary between brands and styles but if you ever need us to provide more sizing information, please contact us at info@eqvvs.co.uk and we'd be happy to help. Kind Regards, EQVVS

Posted 3 years ago

“Always happy with products from site but unfortunately recent purchase has not arrived to me .. coming with Royal Mail (which I understand isn’t your fault) got a message to say it was shipped via email/text but has not arrived when it was meant £48 purchase”

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Posted 3 years ago

Hi James, Thank you for your recent review. We're sorry that your order took a couple of days longer to be delivered than first estimated. We rely on our couriers to meet these delivery timeframes and even know the vast majority of the time this does happen, on rare occasions there is sometimes a delay. As an apology we have now refunded the original delivery charge and this will be back in your account soon. Thanks for continuing to shop with us. If you do need anything else, please contact us at info@eqvvs.co.uk and we'd be happy to help. Kind Regards, EQVVS

Posted 3 years ago

“Totally confused regarding paying for my item , trying to pay via Klarna but only sent a verification code but no link”

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Posted 3 years ago

Hi There, Thank you for your recent review. We are sorry for the confusion with setting up paying through Klarna, there are guides attached to our website that can walk you through this process but should you need any further assistance, please contact our customer service team on info@eqvvs.co.uk where they will be more than happy to help. Once set up, it will be even quicker next time and you will not have to fill out any of your details. Kind Regards, EQVVS

Posted 3 years ago

“I order a large on sweat shirt and use sent me a medium. I have sent the top back. Can you send me a email to tell if you receive the top.lookin for a large to be sent.”

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Posted 3 years ago

Hi Terence, Thank you for sharing your review with us. We are so sorry that we sent out the wrong size to you, our fulfilment team work hard to ensure these mistakes do not happen but it looks like we missed the mark with you. We are waiting to receive your return and once we do we will send out a replacement to you with next day delivery. Our customer service team have been in contact with you via email, so please keep your eye out for an email from us as we would really like to get this turned around for you. Kind Regards, EQVVS

Posted 3 years ago

“I was slightly concerned about the lack of a confirmation e mail from EQVVS as this was my first purchase with the company of whom I had never heard of before . The first point of confirmation was that my order had been dispatched a day later. although there was no notification of when I could expect a delivery or who the courier might be until the 5 days later when the post office notified me. Considering the cost of a Barbour coat I would have expected free delivery, which was t the case. Most other companies provided free postage. I ordered from EQVVS because itvthe only company offered the coat in an alternative colour to black. The coat arrived six days later, no paperwork or instructions were included about a return if it had been required, luckily I had been able to try the coat for size as my daughter had bought the same. I do understand the need for reduced paper work when we are striving to be ecco friendly, but a little more reassurance regarding my purchase would not have been amiss. Yes the coat arrived in a good condition and I was pleased , but if I had been concerned about a return procedure I would have felt quite vulnerable.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your recent review. We are sorry to hear of your concerns regarding a lack of confirmation email, these emails are generated automatically and therefore may have landed in your junk mail box. There should always be an expected delivery date when you place an order so we are sorry if this was not communicated clear enough to you. We understand that an expensive purchase would cause this worry and we can only apologise that our communication did not put your mind at ease. Though we are pleased you received your item and you are happy with it. The packing note that comes in each parcel includes an invoice and returns information on the reverse, it is extremely rare that this was not included in your parcel so we apologise for this. If you log into your account you are able to access this information to print out or if you email us at info@eqvvs.co.uk you can request a copy of this for your records. Our returns information can also be found at https://www.eqvvs.co.uk/returns-i39 Regarding our postage costs, we offer free delivery on all full priced orders over £150 and other times offer a code for free delivery. Our delivery costs are available on site and are at a competitive rate but we are sorry that you feel these were not communicated clearly enough. Although your experience was not what you would have hoped, we are very thankful to you for provided such valuable feedback. Please get in touch with us at info@eqvvs.co.uk if you need anything else from us, we would be more than happy to help you. Kind Regards, EQVVS

Posted 3 years ago

“Very big on size had to return”

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Posted 3 years ago

Hi There, Thank you for sharing your experience with us. We are sorry that your item was too big and you had to return it. There is a size guide on our site that is tailored to each individual product, whereby if you enter your body measurements and weight it will find the perfect size for you. We hope that something will catch your eye on site soon. Kind Regards, EQVVS

Posted 3 years ago

EQVVS is rated 4.7 based on 1,643 reviews