ORDER: #EQ136540 I placed an order on 31/10/23. I received a DPD notification that I would be expecting delivery on 01/11/23. This delivery has been re-scheduled every day thereafter & has subsequently been cancelled every day thereafter! For context, I placed an order on the same day from a company that makes custom items, based in Canada. This item has been made & shipped from Canada & is with me already before the item I ordered in the UK. I appreciate that not all blame can be placed on EQVVS for this however there is an element of responsibility over the choice in shipping carrier that you use. DPD is renowned for its staff stealing items & parcels going missing. DPD has given me the same stupid answer 5 days in a row, "please wait tomorrow for an update"! Tomorrow has come & gone 5 times now with the same answer still being given. Apparently mainstream customer service in DPD can't understand or tell me why the local depot is 'holding' onto my parcel. They can't get through to the depot to understand why this has happened. I am literally going round in circles with DPD. I also contacted EQVVS to resolve this issue mid week. I got an email from them saying they contacted DPD & will get back to me ASAP with an answer. I am still waiting for the response despite a follow up email from myself looking for an update. DPD has now advised me today (05/11/23) that the best thing to do is to get the retailer (EQVVS) to cancel the parcel from their side of things and re-ship the item again. If this isn't an admission that the parcel is lost (**cough cough - stolen**) then I do not know what is?! I really do not understand why a retailer who is selling designer brand items, is using a 3rd class delivery agent with a history of internal theft. Absolutely annoyed that I have spend at least 30 minutes of my day for the past 6 days chasing a parcel. I really do not know what I can do to resolve this situation as DPD is passing me round in circles and EQVVS clearly don't like responding to emails (despite them indicating that they respond quickly in hours and even respond to emails out of hours). I would suggest using a different retailer if you value your time & want your item reasonably quick without hassle.