EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,644 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,644 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took my money than told me is wasn't in stock. So thanks for keeping my money for a week. Thanks for nothing.”

Helpful Report

Posted 3 years ago

Hi Stuart, Thank you for your recent review. We are really sorry to hear that you had a bad experience with us. We can completely understand how frustrating it is when the item that you have ordered is out of stock. This was a small glitch in our system which is very rare to occur, so we are sorry that this happened to you. We advised you of this out of stock as soon as we knew and after notifying us that you would like a refund rather than store credit, we processed the refund with Klarna instantly, which unfortunately takes up to a week to process on their end. We are able to refund instantly if it is used as store credit. We work hard to meet high expectations and it looks like we missed the mark with you on this occasion and for that we are very sorry. Kind Regards, EQVVS

Posted 3 years ago

“Ordered a Segio Tacchini Tracksuit Top which was showing in stock, a week later was told now not in stock and will be refunded, over 2 weeks later still awaiting refund, quick enough to take payment not so fast giving it back. Waste of my time all round.”

Helpful Report

Posted 3 years ago

Hi Stewart, Thank you for your recent review. We are really sorry to hear that you are unhappy especially after our phone call. We completely understand your frustration when an item you want becomes out of stock, this issue is very rare and was down to a glitch in our system. As explained on the phone to you, payments made through Klarna take a little bit longer to refund. This is something we are waiting on Klarna to process and unfortunately our hands are tied with speeding the process up. We completely understand this is very frustrating as a customer having to wait to receive a refund and we are really sorry for this. It is being processed so it should be in your account any day now. We have also credited your e-wallet in hopes that we can get this turned around for you. Kind Regards, EQVVS

Posted 3 years ago

“Not very pleased at all I still haven’t received my items which should have been delivered Monday .they are a birthday present so if they don’t arrive soon I have nothing to give very disappointing”

Helpful Report

Posted 3 years ago

Hi Joanne, Thank you for your recent review. We are very sorry to hear that you haven't received your items, especially since they are for a birthday. We work really hard to deliver to our customers quickly and efficiently but it looks like we have missed the mark on this occasion and for that we are sorry. We can understand your frustration and we would like to get to the bottom of this for you. Our Customer Service team are looking into this for you as a priority, so please keep an eye out for an email from us very soon. Kind Regards, EQVVS

Posted 3 years ago

“bought a pair of Ted Baker flip flops as a gift for a friend but the box came ripped it came in another brown box and due to the ted baker box being ripped I had to put it in the big brown box very unsatisfied had to keep it as I had to give it the same day as a gift”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We really appreciate you taking the time out to share your experience with us. We are sorry to hear about the ripped box that your order was sent in. Our fulfilment team always strive to ensure the highest quality packing but it looks like we missed the mark with you and for that we are sorry. If you could email info@eqvvs.co.uk we can look into this further and provide you with a solution. We hope this experience doesn't stop you from ordering with us in the future and hope to see you shopping with us again. Kind Regards, EQVVS

Posted 3 years ago

“I made an order and waited a long time for delivery. I asked for a tracking number, they said it wasn't possible. On the day it was due to arrive I get an email saying the item was "lost". I was told I could get store credit, but could not reorder the item because it was no longer in stock, even thouth the item appeared to be in stock on their website. It still says "in stock" 3 weeks later.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we really appreciate you taking the time out to share your experience with us. We are sorry to hear about your experience with us, we are especially sorry for the confusion regarding an item being lost and then out of stock we can understand your frustration. We strive to provide all our customers with excellent customer service and delivery times. It looks as though we missed the mark with you and for that we are sorry. To get a clearer picture of where we went wrong, could you please email info@eqvvs.co.uk with your order number and an explanation of what happened so that we can look into this further and provide you with a solution. We hope this experience doesn't stop you from ordering with us in the future and hope to see you shopping with us again. Kind Regards, EQVVS

Posted 3 years ago

“I’ve asked for help to locate ted baker bag & no one willing to help”

Helpful Report

Posted 3 years ago

“Received product dirty, Expected different style , sent it back already”

Helpful Report

Posted 3 years ago

“Terrible material not worth the at all !!!”

Helpful Report

Posted 3 years ago

“لم استلم الشحنة”

Helpful Report

Posted 4 years ago

“Hard to say, product has not arrived yet. Shipped 2,5 weeks ago.”

Helpful Report

Posted 4 years ago

“Was sent the wrong pair of earrings so had to wait another 4 days for the correct ones which had plastic backs only and after wearing for only a few hours started to irritate my skin so doubtful very much if they were ever genuine silver So I now have a pair of £35 earrings sat in a box of no use to anyone Rubbish earrings terrible service regret very much stumbling across this website”

Helpful Report

Posted 4 years ago

Hi Stacey, I'm really sorry to hear about the experience you had in receiving your order. We pride ourselves on fulfilling all our orders quickly and efficiently, something we failed on in this instance. I am confident that this issue was resolved as quickly as possible for you. I can confirm the earrings are made from a base metal with gold, silver or rose gold plating. Once again we are very sorry to hear about this experience, If you would like to contact us please call 01522304241 or email us at info@eqvvs.co.uk. Kind Regards EQVVS customer service team.

Posted 4 years ago

“I would love to review positively but I have no idea where my ordered item is. It was ordered beggining of December and it is almost end of January and still not delivered. I contacted your customer service for the second time and so far no answer for 2 weeks (first email was answered a month ago). I don't need the item anymore since it was meant to be a Xmas gift, so I hope that at least I'll see my money back if not the product. :(:(:(”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave us a review. Im sorry to hear you are having issues with an order placed with us. Please get in contact with our customer service team who will be able to track your parcel for you and get this issue resolved. Again please accept our apologies that your shopping experience has been affected with us on this occasion and we hope this does not put you off shopping with us again in the future. Kind Regards EQVVS customer service.

Posted 4 years ago

“Delivery time is v slow and no confirmation email on payment- disappointing”

Helpful Report

Posted 4 years ago

Hi Nicola, Thank you so much for taking the time to leave us a review. We are sorry to hear that our service fell short of your expectations on this occasion. We take customer satisfaction very seriously and would like to take a chance to look into this for you. If it's not too much hassle please could you email us on info@eqvvs.co.uk with your order number, and we can see how we can improve our service. We hope this has not put you off shopping with us in the future. Kind Regards, EQVVS customer service team.

Posted 4 years ago

“Ordered 4 pairs of earring that got lost in the post! Didn’t reply to the first 4 emails but the very sarcastic 5 letter got a response. They offered me something else but I didn’t want what they was offering and had a full refund. X”

Helpful Report

Posted 4 years ago

Hi Gina, Thanks for taking the time to write us a review. We are so sorry your parcel got lost in the post thus effecting your order with us. Although your experience didn’t meet your expectations on this occasion, we hope you give us a second chance in the future. Kind Regards EQVVS customer service

Posted 4 years ago

“Not very good, recieved a Ralph Lauren jacket with elastic around the wrists and one of the elastics seems like it's been stretched out of shape and wont go back to original style”

Helpful Report

Posted 5 years ago

Hi Adam, We're really sorry to hear that there's a problem with your jacket, I have sent you an email so we can resolve the problem. On the rare occasion that there is a fault with any of our products we always offer an exchange or a full refund. This issue will be swiftly dealt with and I hope it doesn't put you off ordering with us in the future. Kind regards Eqvvs Customer Service

Posted 5 years ago

“Avoid!! I sent a bag back they said I scuffed it! I hadn’t even used it! After much persistence and obvious stress (it cost £160) They checked that the marks wiped off and had been sent to me that way (like I told them) they eventually issued a refund and apologised. A good company would have given me a voucher or at least refunded the delivery charge won’t be buying off them again”

Helpful Report

Posted 5 years ago

“Jacket had hole. Wasn’t able to refund it. Poor service”

Helpful Report

Posted 5 years ago

“terrible !!!”

Helpful Report

Posted 5 years ago

Hi, We are very sorry to hear about your experience, Can you please contact us so we can go into further detail about the issue with your shopping experience, we very much appreciate your feedback and hope to be able to resolve this issue. Kind Regards EQVVS customer service team.

Posted 5 years ago

“I have ordered 2 pairs of shoes in UK size 12. The first arrived and were an 11. It cost over £13 to return them and I asked for a replacement pair in the correct size .instead I was given a refund so had to order again the 2nd pair also arrived in an 11. Not very happy!”

Helpful Report

Posted 5 years ago

“First time using this company, Ordered 2 Hugo Boss Polo Shirts, paid extra for next day delivery, items never arrived. No second chance, plenty of other online companies I can give my business too.”

Helpful Report

Posted 5 years ago

EQVVS is rated 4.7 based on 1,644 reviews