EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,643 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,643 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This jacket was retruned ???”

Helpful Report

Posted 1 year ago

Hey Corey, Sorry to hear you had to return the jacket. We hope the returns process was easy for you to navigate and the customer service desk was helpful, if needed. We hope to see you shopping with us again soon. EQVVS

Posted 1 year ago

“Nice looking top but the material is not as thick as I thought it would”

Helpful Report

Posted 2 years ago

Hi, Thanks for leaving us a review of the product. We're sorry to hear the material wasn't what you were expecting, we appreciate the material of this item is very lightweight and this can be difficult for us to show clearly in the website image. However, we can see we have put the term 'lightweight' in the product name to try and communicate this. We hope the disappointment with this particular item does not put you off shopping with us again in the future. Best wishes, EQVVS

Posted 2 years ago

“Not good. Ordered a Barbour shirt online that was in stock. Got an email a few days later to say that my refund had been processed. I’m thinking, what refund??? Then got sent another email to say the shirt was out of stock!!”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for taking the time to leave us a review. We're really sorry that we had a stock issue with the item on your order, we do carry out regular stock takes to try and minimise these potential stock issues but sadly on rare occasions, they can still happen. I can see we processed a refund straight away for you and also issued online credit as an apology. If there is anything else we can help with, please contact us at info@eqvvs.co.uk. EQVVS

Posted 2 years ago

“I waiting to long for delivery”

Helpful Report

Posted 2 years ago

Hi Pawel, we're really sorry there was a delay in the courier delivering your parcel. We appreciate how frustrating these delivery issues can be and we're committed to getting this resolved for you as soon as possible. We've sent you an email with the full details of how we've resolved this for you. Thanks for taking the time to share your thoughts with us.

Posted 2 years ago

“Your advertisements styles are good. First thing, you brand name (trade name) is not easy to remember. If you rename to something common (easy) name would be nice. The items on photos and real items are different. You advertise when you don't have each size, based on this I wouldn't encourage my friend/ family to shop EQVVS online.”

Helpful Report

Posted 3 years ago

Hi Befekadu! We really appreciate you taking the time to share your thoughts with us. We do try and make sure that products used in advertisements have a good size break available but these featured products can sometimes sell out quickly as soon as the advert goes live. We also have our own in-house photography team who take photos of the real items, picked from our stock in our warehouse. If you'd like us to look into any particular order, please contact us at info@eqvvs.co.uk and we'd be happy to do so.

Posted 3 years ago

“The item seemed to have been worn and was not new.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review. We're sorry to hear you were disappointed and we'd like to get this resolved for you as soon as possible. if you'd like to contact us at info@eqvvs.co.uk , we can arrange for a free returns label to be sent to your email address straight away.

Posted 3 years ago

“The RL half zip top I purchased looked nothing like the photos when it arrived. Not fitted, baggy sleeves and just not a good look. I will be returning.”

Helpful Report

Posted 3 years ago

Hi William, Thanks for taking the time to leave us a review, we're sorry to hear the fit of the product wasn't what you expected. If you do need any help with the returns process, please contact us at info@eqvvs.co.uk and we'll be happy to help.

Posted 3 years ago

“Hi Team, I have return the items the same day it’s not what I expected and not fit for purpose but I’m to get acknowledgment from your team can you refund as soon as this’s received Thanks in advance A E Ebose”

Helpful Report

Posted 3 years ago

Hi Asulehmen, Thank you for your recent review. We're sorry to hear the item wasn't quite right for you. We've checked our system and can see your return has now been processed and a refund issued. As a safety precaution, all our returns currently go through a 48 hour quarantine process. We apologise that this does cause a delay to the return being processed, we still aim to get all returns processed within 5 business days of arriving back with us. Thank you for providing us with this valuable feedback and we hope that the right item catches your eye very soon. Kind Regards, EQVVS

Posted 3 years ago

“I found the lining in trousers rather irritable”

Helpful Report

Posted 3 years ago

“Item was packaged as if it was bought off of eBay. No plastic packaging on the item, just put in a plastic parcel bag and handwritten address. Very poor considering they sell designer items. Charge £5 for delivery (even though my item wouldn’t have cost more than £3 to deliver) and then another £3 charge to return the item.”

Helpful Report

Posted 3 years ago

“Image of the product was a little deceiving so returned the item only to be charged £3.99 for the privilege.”

Helpful Report

Posted 3 years ago

“Two stars are for one of the girls in customer services alone. No delivery tracking info, late arrival, very poorly packaged ( item screwed in to a ball in a tiny packet ) every inch deeply creased ! not what you want for a £225 shirt !”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your recent review. We are really pleased to hear that our customer service team were able to assist you and we will pass this praise onto them. However, we are really sorry that your delivery was delayed. At the time of your order, Royal Mail were experiencing delays and we are sorry that this was not effectively communicated to you. We are also working hard to integrate the delivery tracking information into our dispatch emails again and we thank you for bringing this to our attention. Please also accept our apologies for the way that your item arrived to you, our fulfilment team work hard to ensure all items are folded and packaged correctly to ensure they are presentable when they arrive to you and it looks like we missed the mark on this occasion so for that we are very sorry. Thank you for sharing your experience with us and for the feedback you have given. Kind Regards, EQVVS

Posted 3 years ago

“First experience has been a disaster to be honest. Paid £7.99 for delivery, it’s been a week, and still hasn’t arrived. Customer service said they’d looked into it and amended delivery, but it still has yet to be delivered. If you order for Next Day Saturday delivery, but just outside the cut-off time on a Friday, it should come the next working day, not the following Saturday... and that’s if it even comes! What a joke.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for sharing your review with us. We are sorry to hear that your first shopping experience with us was not what you would have expected. Our delivery cut off times are stated on our website as 4pm. Unfortunately, since you placed your order at 5pm on Friday wanting delivery for Saturday, the cut-off times were missed which meant that we could not send your order until the following day. If you had selected Next Day Delivery this would have been delivered to you on the Next Working Day (Monday). We are sorry if you feel this was not communicated better to you and will take your feedback on board to improve our online service. Kind Regards, EQVVS

Posted 3 years ago

“I ordered a black down jacket with hood by Henry Lloyd and received a green down jacket without a hood so I’m upset with the outcome...🤷‍♂️”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your review. I have looked into your order and it looks like you ordered a Fila Green Track Top that was sent out to you on the 17th November. We do not sell Henry Lloyd so I am wondering if you may have got us confused with another merchant? If so, I am sorry to hear that they sent the wrong item to you and hope that the item we sent was correct. Please email us at info@eqvvs.co.uk if you have any further issues, we would be more than happy to help you. Kind Regards, EQVVS

Posted 3 years ago

“Great service on dispatch but unfortunately not as good at keeping you up to date about returns or exchange.”

Helpful Report

Posted 3 years ago

Hi Dean, Thank you for your recent review, it's great to hear you are happy with our service and dispatch but we are sorry that our communications regarding your returns/exchange has not been what you had hoped. Our customer service team have been in contact with you today about your exchange so please keep your eye out for an email from us. We are really keen to get this turned around for you and apologise for the delay in processing. Kind Regards, EQVVS

Posted 3 years ago

“While I appreciate issues around data protection, my gripe is that although I was instructed that the order was being processed you failed to cancel it or stop delivery at least when I informed you that I had never placed this order and was not the person you were delivering to nor did I know them and it was most possibly a case of theft as my PayPal account had been hacked. My advice ditch PayPal it is not secure and you probably pay them as a business? Don't deliver to another person without checking details more thoroughly. All the following questions are pointless”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your review and your suggestions. We are sorry to hear that you are unhappy we understand your frustration about this. Our customer service team have been in touch with you and informed you that by the time you had let us know you wanted to cancel the order, the order had already been despatched, we have extensive programming in place to detect fraudulent orders and since this was with PayPal it is their discretion to flag it. We have emailed to advise you to raise this claim with PayPal who will refund the money to you as we unfortunately can not do this on your behalf. We have taken your comments on board and again apologise for the inconvenience this has caused you. Kind Regards, EQVVS

Posted 3 years ago

“Sent damaged item”

Helpful Report

Posted 3 years ago

Hi Ronan, Thank you for your review. We are really sorry to hear that the item you received is damaged. We would really like to get this turned around for you so please keep an eye out on your inbox for an email from us to arrange a return and exchange or refund of your item. Kind Regards, EQVVS

Posted 3 years ago

“Had a mark on the side of it”

Helpful Report

Posted 3 years ago

Hi Shane, Thank you for your recent review. We are sorry to hear that the item you received has a mark on it. Our customer service team has been in touch with you to get this rectified, please keep an eye out for an email from us and we look forward to resolving your issue. Kind Regards, EQVVS

Posted 3 years ago

“I was sent the wrong item”

Helpful Report

Posted 3 years ago

“The product is great but asked about returning VAT because I live in the Channel Islands but with no response”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your review. We have looked at our communication and we could not find anything from you regarding this. VAT is included on the email confirmation invoice we send to you along with our registered VAT number, this should be enough to process what you need. Please feel free to get in touch with us at info@eqvvs.co.uk should you need anymore help. We hope this helps and would be really grateful if you would reconsider your rating of us. Kind Regards, EQVVS

Posted 3 years ago

EQVVS is rated 4.7 based on 1,643 reviews