EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.40

4.4 Rating 1,193 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

Metrics

Info

4.4

Based on 1,193 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hardware is 5 stars, very neat and discreet and works well. The installation was also excellent and can’t fault the process at all. The App is useless and doesn’t even merit 1 star. It tells me if I’m charging and that is it. None of the “smart” features have ever worked and judging by other reviews of the App nobody else seems to be able to get them to work either.”

Helpful Report

Good morning Alan, Thank you for taking the time to leave us a review - we’re really pleased that your charger is up and running! Sorry to hear that your experience with our app didn't match your expectations. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please drop us a note at support@eocharging.com with your contact details and one of our experts will contact you directly to ensure you're getting the most from your charging sessions. We look forward to hearing back from you. Best, The EO Charging team

“Charges efficiently, but cannot communicate with my Gigaclear router. Not sure why. Ended up running an ethernet cable to it.”

Helpful Report

Hi Alick, Thank you for your feedback, we're sorry to hear you're experiencing connectivity issues with your charger. We recommend first to double-check the configuration of your router and change the settings if needed (e.g. selecting a different WiFi channel) - to do so, please refer to Gigaclear's support centre that you can find here > https://www.gigaclear.com/help/gigaclear-powered-by-linksys-router. If this does not resolve the matter then please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

“Would have given 5 stars if they had managed to send the correct coloured unit as per my order!”

Helpful Report

Hi Helen, We’re sorry to hear there has been an error with the colour of your charger, we are currently looking into the issue and someone from our Home Install team will get in touch shortly. In the meantime, happy charging! ⚡️ The EO Charging team

“While the actual instillation went very well, actually setting it up on the app was a bit of a challenge. Also in the current situation I think you need to consider emailing instructions and setting up the app prior to the appointment. Trying to get close enough to hand over documents and QR codes isn’t. social distancing and I think the installer needs to realise the importance of keeping his distance.”

Helpful Report

Hi Colin, Thanks for taking the time to provide such detailed feedback. Sorry to hear that you were not happy with the way your installation has been carried out. In what is an unusual and challenging time, we refer our home charging installs to a carefully selected number of installers who follow robust safety measures (including social distancing) during installation. We appreciate that the app set up process may not have been best in your instance and have passed your feedback to our Home Install team who will look into how we can make this step safer for both customers and installers. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. We look forward to hearing back from you. Many thanks, The EO Charging team

“Might be an idea to wait for the process to complete before chasing for feedback. The app. needs A LOT of work, but looking at the feedback, you know that.”

Helpful Report

Good morning Stuart, Thanks for taking the time to leave us a review, sorry to hear that you've been contacted for your feedback a bit earlier than scheduled. We've indeed taken all customer feedback on board and are working on developing an updated version of the EO Smart Home app - we will be providing an update to all customers over the coming weeks. That said, if you think a specific feature needs improvement, don't hesitate to drop us a note at hello@eocharging.com. Many thanks, The EO Charging team

“Interesting to hear from another customer that their unit failed after a year. I have had exactly the same issue at just over a year. The unit (when working) is great. I have the 7.2kWh model which charges my VW GTE PHEV in a couple of hours. However it has recently developed an intermittent fault which is increasing its unreliability. Customer service seem to be responsive enough, as my installer has confirmed they will be replacing the unit, but unless they have made any recent design improvements, I fear another failure in the future. Not great if you own a purely electric vehicle...”

Helpful Report

Hi Daniel, we’re sorry to hear that you experienced a failure with one of our chargers. We have been extensively testing our chargers with a Golf GTE over the weekend to prevent further charging issues in the future. If you face any problems in the future then please do contact our support team on support@eocharging.com

EO Charging is rated 4.4 based on 1,193 reviews