Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.38

4.4 Rating 923 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 15th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbie in customer services was very helpful changing our delivery details as I had input it incorrectly and followed up the delivery helpfully.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Have provided great customer service, especially from Abbie P”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Outstanding customer service.!! I had a slight issue with my fridge and have been communicating with Abbie for a couple of weeks now. She has been absolutely fantastic. She has spoken with the manufacturer on my behalf and got a solution to my problem. In an age where everyone is quick to criticise, I can’t thank Abbie enough for her tenacity in sorting out my issue. Great communication, kept me up to date and super friendly. She is a credit to Empire Supplies. Thanks Abbie :-)”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We would just like to give Lauren a little feedback for her help. We ordered the wrong size fridge and called right away to try and sort our issue. We dealt with another member of staff who was also great but was off the next day,so Lauren intervened. Straightaway she offered her help and empathy to our dilemma, not only was the issue dealt with, but with in a few days my new fridge was delivered and the other one was collected. All good thank you Lauren, excellent customer service as this is a rarity. I would highly recommend this company and especially Lauren. Thank you Garry and Tracey.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I’m very lucky to shop from this's company the delivery the address was very fast, especially the costumer representative named ABBEY was very nice and helped us a lot thank you very much ABBEY 🙏”

Helpful Report

“We needed some spare parts for our empire fryer and Abbey in spares was very helpful & efficient.”

Helpful Report

“Great products and prices and speedy delivery. I ordered online but hit a slight snag which the lovely Abbie from customer services sorted immediately over the phone. Keep up the good work.”

Helpful Report

“Bought fryer after 3 months got oil leaking welding area Contact the empire explain the situation abbe she was very helpful and sorted everything out And next day send me to new fryer and took the faulty one back Many thanks guys 🙏 Very appreciated Lightning fast action”

Helpful Report

“10/10 from superstar Abbie. Makes ordering a lot easier than using other companies - We message direct via WhatsApp what we need and the rest is looked after. Won’t go anywhere else.”

Helpful Report

“Thank you to both Abbie’s in sales they were most helpful.”

Helpful Report

“Very bubbly customer service, thank you Abbey makes a change to speak to someone who’s willing to go above and beyond for you. Great work”

Helpful Report

“I need to know why this fridge is sooooo noisy?”

Helpful Report

“Great customer service from Abbey. Very helpful.”

Helpful Report

“Required keys to my bar fridge as I had lost them. Spoke to Lauren today who was amazing. Friendly, polite, professional and helpful. Lauren went above and beyond today. Keeping me informed every step of the way. My key will be delivered tomorrow. Well done Lauren. If only every employee was like you. Thank you.”

Helpful Report

Thank you for taking the time to leave Lauren such a great 5-star review! We’re happy to hear that you received a great customer experience and we look forward to seeing you again!

“Rang Empire today to get a replacement key for my bar fridge and spoke to Lauren. Polite, friendly, helpful and a pleasure to deal with. Lauren sorted it out for me and kept me informed every step of the way. The key is in the post and should be with me tomorrow. Fabulous service . As an employer I wish more employees were like Lauren. Well done.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I needed spare parts for my grill, I spoke with Abbey in the spares department and she was great. Parts were in stock for next day delivery.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I spoke to Sam who was very helpful in sales, she answered all my questions. Thank you”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Happy with my pizza oven, came next day! Managed to get two single ovens in time for the bank holiday weekend. Thank you to Abbey.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fantastic service. Abbie was top class from when our hot cupboard was ordered until it was delivered. Kept us updated every step of the way. Thank you. We will definitely be using empire supplies again”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fab service from Abbie in sales, kept me updated on my order which was out of stock when I purchased it. Will definitely use in future ☺️”

Helpful Report

Thank you for your feedback, we're happy to hear you've had a great experience with Abbie and Empire

Empire Supplies Ltd is rated 4.4 based on 923 reviews