Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,484 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good thanks ,I will tell others”

Helpful Report

(28/12/2015) - Posted 9 years ago

“I would have liked a small card to attach to keying for convenience to get in touch if needed.”

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(29/12/2015) - Posted 9 years ago

“Hi, Happy New Year, I have just purchased your insurance last week, so I do not have any experience of the quality of your service. Many thanks Dr M Boroumand-Naini”

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(25/12/2015) - Posted 9 years ago

“Hi I was expecting some sort of conformation , an email or some type which at least outlined the Policy with may be an emergency contact number or something, as yet I have no idea what we are suppose to do should we breakdown. That said when I purchased the said policy my computer was playing up so may be after payment I may have missed additional information. Can you assist please? Many Thanks Colin.”

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(27/12/2015) - Posted 9 years ago

“As I have had no reason to use my breakdown cover, all I can say I found it easy to purchase online. the people were helpful and friendly”

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(22/12/2015) - Posted 9 years ago

“Staff on phone were helpful- just taken out policy.”

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(09/12/2015) - Posted 9 years ago

“Pleased with price but hope I will not need to call you out”

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(07/12/2015) - Posted 9 years ago

“Excellent service and a good deal! Your website is not the friendliest and I have discovered that you only get to see relevant documents if you toggle back and forth!”

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Posted 9 years ago

“Very easy but where do get my paper work”

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(03/12/2015) - Posted 9 years ago

“The application would not run from a mobile phone, but on the computer it was fine and I signed up cover for both cars quickly and easily.”

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Posted 9 years ago

“I do't know much about you.”

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(03/12/2015) - Posted 9 years ago

“Easy and painless.”

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Posted 9 years ago

“Took advantage of Black Friday price which on the face of it was a good offer/ hope any service if needed is as good as the offer!”

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Posted 9 years ago

“A few minutes after taking out my breakdown policy I discovered I had got the start date wrong so I rang the company.They said there was nothing they could do and suggested I take out another policy and then ask for a refund for the first policy. I wasn't prepared to do this. They could just have changed the date surely? I was then further annoyed by the email I received 2 days later saying the company was offering 50% off their breakdown cover! Why didn't they mention this when I rang them?”

Helpful Report

(24/11/2015) - Posted 9 years ago

“1. Nowhere on the documents as sent does it show who the insurance underwriter is behind this car breakdown scheme. It should be shown. 2. I was sent an e mail asking me to keep my account details/log in details safe. On the e mail it prints out my personal password to get in to my account. Incredible !!! 3. Some errors in grammar which seems a bit poor in the policy wording e.g. it says so and so "administrates" the scheme. What word is that? 4. You get what you pay for and I appreciate that costs have to be kept down. However there are some funny exclusions which could catch you out e.g: - no assistance given if your electronic car key wont work yet surely this is an electrical breakdown ? - no cover for running out of fuel and no cover for wrong fuel being put in the vehicle - roadside assistance only if you have a puncture and you just have a tyre inflation kit. So if the tyre sidewall rips and the inflation kit wont seal the rip then the roadside operative wont help you to travel to a local tyre fitter to buy a new tyre and then return to the car to fit it ? - windscreen wipers that wont work aren't deemed to be a breakdown and wont be dealt with unless you pay. So if its a blinding rainstorm and you cant see then you are really stuck aren't you? - they add in out of order from the Definitions in the policy wording what they mean by the vehicle being "Immobilised". Make sure that you read this and are happy with what is being excluded. As I say you get what you pay for. AA and RAC full cover this product certainly isn't but on the other hand you aren't paying AA and RAC scheme prices !”

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(24/11/2015) - Posted 9 years ago

“Great easy to use Website”

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(24/11/2015) - Posted 9 years ago

“Was very quick and easy to get a quote for breakdown cover and Louise, your representative, was a delight.”

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(25/11/2015) - Posted 9 years ago

“Unfortunately once I got a quote, I couldn't view the documents and had to call for the information. The first time I called I didn't receive an email, but did the second time. Good telephone response yesterday. Perhaps because I was using a tablet, would that be the reason I couldn't see documents? I need to see what I am going to buy and compare it to my very expensive existing policy, and it is adequate cover for what I need. So I'm pleased to say I've saved over £100!”

Helpful Report

(17/11/2015) - Posted 9 years ago

“The website needs to be more user friendly. I had to contact the helpline I was connected very quickly and found the assistant very knowledgeable and helpful. It would have been much easier to have done the application on the phone in the first place.”

Helpful Report

(13/11/2015) - Posted 9 years ago

“I am happy with the overall cover how ever if I was to break down and cannot be fixed I would of liked my car brought back to my home address with the standard of cover I have paid for.”

Helpful Report

(16/11/2015) - Posted 9 years ago

Emergency Assist Ltd is rated 4.2 based on 3,484 reviews