Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.89

4.9 Rating 7,191 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 8th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The element did not match the old one even though the oven model was correctly identified and some work will be required to install it.”

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Posted 7 years ago

“The first element didn't work when I informed them of this I was told that I must of put it in wrong and they'd never had one fail before! They then informed me I would have to pay £6 if they tested it and found it was ok . Surprisingly it was faulty Mmmm. No apology tho and I had to pay £6 to send the faulty one back before they sent me another one . ???? Not very good at all !!!!!”

Helpful Report

Posted 8 years ago

Dear Mr Schorah, I am sorry that you had a poor experience when you bought a part from us. I have looked at our records and as you say, this part was found to be faulty when we tested it. It is almost unknown for new elements to be open circuit but in this case it was. I will therefor refund £10 to cover your return postage. Regards Howard.

Posted 8 years ago

“Everything was ok until today(14/01 /2016) when the element broke down after only 4 weeks of use.Obviously it seems I would have been better off going to the cookers manufacturer for their element.”

Helpful Report

Posted 8 years ago

Dear Mr Walsh. Sorry to hear that you have had a problem with one of the part we have supplied. Our records show that you have not contacted us about this matter. Please do so and we will replace the part under our guarantee. Howard.

Posted 8 years ago

“Paid top end for an element that said it fitted my oven! Only to find when fitting it did not? So a waste of money, lesson learnt - always buy original parts!”

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Posted 8 years ago

Hello Mr Bradbury Sorry to hear about the problem with the part you received. I can't find any record of you contacting us regarding this matter, if you do so we will try to rectify the problem. Howard

Posted 8 years ago

“Ordered item and paid for next day delivery as item was needed ..... Received item 5 days later so absolutely no need to pay for next day delivery and could of got item quicker elsewhere . Not happy at all”

Helpful Report

Posted 8 years ago

Hello Mr Holder Sorry to hear about the delayed delivery of your order. We dispatched the order on Monday 14th Nov for delivery the following day. it appears that Royal Mail didn't deliver until Wed 16th. Most of the time the Tracked 24 system works very well but Royal Mail do not guarantee the delivery time. Sorry for the inconvenience that this has caused. Howard (Elerep)

Posted 8 years ago

“The element I purchased was to fit 4 model types of Nardi cookers including mine, but the element has been modified beyond all recognition to my old one, therefore my husband who fortunately is very capable was able to virtually redesign the element and fittings to fit in my oven. WHY OH WHY do you do that. It causes such problems a 5 minute job took 2 hrs. Not every wife has a clever Husband Mrs S Dawson”

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Posted 8 years ago

Dear Mrs Dawson Sorry to hear about the problems you had fitting this element. I would be grateful if you could provide more information about the difficulties you had so we can avoid this happening again. Howard (Elerep)

Posted 8 years ago

“The element I ordered according to the catalogue did not fit my cookerproperly, the problem was with the element support bar, which was straight but to fit my cooker it needed to be angled down by about 1 1/2" down to fit on a moulding in the ovensides .I am an electrician so I had to adapt the old support bar to the new element you should not have to do this! .This is very poor, I will not be ordering from this company again, I think it must be a copy, not an original Baumatic”

Helpful Report

Posted 8 years ago

Dear Mr Drake. Thank you for your order, sorry to hear that there was a problem with the part that we supplied. I have looked at your original order and there was no model number supplied so I can not be sure that this part is right for your oven (it only fits two Baumatic models as far as we know) We always attempt to supply our customers with the best possible image of the part and recommend that a visual comparison is done before ordering If you can supply a model number, we will look into this and hopefully resolve any future issues. Howard, Element Replacement Ltd.

Posted 8 years ago

“Delivered ok, did not respond to e-mails and only processed refund when phoned”

Helpful Report

Posted 8 years ago

Hi Timothy, We have had some problems with one of our email addresses recently and we are sorry if this has caused a delayed response on our behalf. This issue seems to have been rectified now. Sorry again for the delay. Howard

Posted 8 years ago

“the element has not arrived yet!!”

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Posted 8 years ago

Dear Sir. According to Royal Mail this item with tracking number JX120273125GB was delivered on the 27th of May. Please enter this tracking number into Royal Mail Track and Trace for more details. Howard.

Posted 8 years ago

Element Replacement Ltd is rated 4.9 based on 7,191 reviews