“Bin on and ordered an extra ecig tried for ages to order 3 classic tobacco refills, impossible?? please let me know how you get the deal and use the 10% code.”
Dear Mr Cullen
Thanks for your feedback.
If you could kindly email the help team on help@electrictobacconist.co.uk they should be able to help. If you have been given a discount code, the problems are often simply related to the way in which you have been inputting the code (ie there should be no spaces and codes are usually upper case only).
I hope this helps
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist Ltd.
“Very disappointed to receive my order and find that all the cartomizers I ordered were with a sell by date of September 14 and were not USA tobacco. It was the day before I was going on holidays so I have had to make do. I have used your company many times before but not happy with this.
Appreciate your comments
Mary Young”
Dear Mary,
Your complaint is a valid one and we are very sorry that you felt let down that you were sent products which were close to their Best Before date. I understand the Customer Service Team has offer you a refund via email - although we do believe you were sent the correct products.
We hope you will continue use our service and we thank you for taking the time to leave us some feedback - we will always strive to improve.
Kind Regards
The Electric Tobacconist Team
