electricshop.com Reviews

Name: electricshop.com
Address: 27 The BroadwayDarkes Lane, Potters Bar, Hertfordshire
Rating: 4.93

4.9 Rating 11,783 Reviews

99 %

of reviewers recommend electricshop.com

Company Reviews

Metrics

Info

4.9

Based on 11,783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01707 802030

Email:

sales@electricshop.com

Location:

27 The BroadwayDarkes Lane, Potters Bar
Hertfordshire
EN6 2HX

electricshop.com 5 star review on 9th January 2024

Mrs. Patricia Richards

electricshop.com 5 star review on 31st July 2022

Mr. Tavit Chamasanyan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered speedily after a small hiccup regarding delivery address.”

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Posted 6 months ago

“Brilliant couldn't be happier”

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Posted 6 months ago

“Thank you electricshop for a very good experience when purchasing a new soundbar at a great price. Thank you also for your help when the delivery driver missed our house!”

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Posted 6 months ago

“I’m absolutely thrilled with my ex display Robert’s 67l I can’t even see the slight marks described on the website, the shop were incredibly helpful over delivery, and it has just been really good service all round.”

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Posted 6 months ago

“Pooor quality item, no responsibility accepted for quality assurance made a point saying in the small print you need to open and check within 48 hours, they do not check before dispatching. They made a point of saying it is still functional it does matter about the dent, they wouldn’t have in their kitchen so why would I. Please note even if I had xx checked in box the dent wasn’t visible until the protective layer was removed. Just a warning to say but with caution and if you are not happy to lose the amount of your purchase price or at least 70% of it walk away. They then offered 14-20 refund as gesture of goodwill, what is good about this when the part costs 88 to replace. No offer to replace at all. Then they belittle you by responding rudely and lying.”

Helpful Report

Posted 6 months ago

Dear Ms. Thompson, We're sorry to hear that you felt the need to leave a negative review, and we sincerely appreciate your feedback. Please rest assured that we take all customer concerns seriously and aim to resolve issues as swiftly and fairly as possible. Following a thorough investigation, we can confirm that the cooker hood you received was a brand-new, factory-sealed unit, supplied to us directly by the manufacturer. As such, there would have been no reason for us to open the box prior to dispatch. The photos you provided show a minor dent approximately 1cm in diameter on the panel. While we regret any damage that may have occurred, this was reported outside the timeframe required for us to file a claim with our courier. Nevertheless, we understand your frustration and, as a gesture of goodwill, offered a refund of £20.00—representing over 15% of the total purchase price of £129.97. During your recent conversation with our customer service team, you indicated that you expected compensation of a higher amount unfortunately, we feel that this would be disproportionate given the minor nature of the damage (less than 1cm dink on a panel) and the overall value of the item, also this could have happened while unpacking and reported well outside the time frame We do apologise for any inconvenience this matter has caused and appreciate your understanding. Kind regards, Ken Customer Services Electricshop.com

Posted 6 months ago

“Very good prices and excellent service arrived exactly when they stated”

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Posted 6 months ago

“Great price and service.”

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Posted 6 months ago

“Very god company to deal with i made a mistake with wrong credit card details they sorted it out quickly. Top company.”

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Posted 6 months ago

“Excellent Service”

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Posted 6 months ago

“Purchased sebo hoover. Very competitive price - prompt delivery and easy to navigate website. Will definitely use again.”

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Posted 6 months ago

“Excellent service, easy website to negotiate and very prompt delivery.”

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Posted 6 months ago

“I recently ordered an Denon Hifi bundle from the Electricshop.com. The service was excellent. The order process was very quick and easy. I ordered last Thursday and it was delivered on Saturday by DPD. The delivery by DPD was also excellent. This was my first order from the Electricshop.com and I would be very happy to recommend them.”

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Posted 6 months ago

“Ordered new dual cooker, although showing on stock it wasn't but arrived 3 weeks later Shipping & delivery went very smoothly”

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Posted 6 months ago

“My 2nd purchase from the electricshop keep you well informed about delivery quality service would recommend and will definitely purchase again like all the different payment options they offer aswell”

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Posted 6 months ago

“This is my third order. I always order on Sundays, and the package arrives at home on Tuesday morning. Very fast delivery. Regarding the Yamaha, it sounds great with the WHARFEDALE Diamond 12.3 speakers and the Yamaha NS-SW200 subwoofer. The amplifier handles it well, the quality is very high; this setup doesn't tire the ears. The internet radio works great, and setting up and connecting everything took less than an hour. I recommend both the equipment and the store.”

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Posted 6 months ago

“Really impressed with the whole process from ordering to the promptly received delivery with tracking. Thank you very much.”

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Posted 6 months ago

“Great price for Dyson and delivered ahead of time!”

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Posted 6 months ago

“What a great experience! We had chosen a food processor and found electricshop to be incredibly good value. We rang up and spoke to Ed who was very helpful, ordered online once we had had confirmation that the item was in stock, and it was delivered within a couple of days. Communication was great, and the new bit of kit looks fantastic! Thanks so much Ed and the team at electricshop.”

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Posted 6 months ago

“Brilliant service,ordered Friday received my denon rcd n-10 Saturday afternoon.ex demo model,only problem is the remote control doesn't work at all.other than that all good.”

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Posted 6 months ago

“Extra fast delivery and I'm very happy so far with my new hoover.”

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Posted 6 months ago

electricshop.com is rated 4.9 based on 11,783 reviews