electricshop.com Reviews

Name: electricshop.com
Address: 27 The BroadwayDarkes Lane, Potters Bar, Hertfordshire
Rating: 4.93

4.9 Rating 11,181 Reviews

99 %

of reviewers recommend electricshop.com

Company Reviews

Metrics

Info

4.9

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01707 802030

Email:

sales@electricshop.com

Location:

27 The BroadwayDarkes Lane, Potters Bar
Hertfordshire
EN6 2HX

electricshop.com 5 star review on 9th January 2024

Mrs. Patricia Richards

electricshop.com 5 star review on 31st July 2022

Mr. Tavit Chamasanyan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great product at a very reasonable price. However, the service was let down by shockingly bad, hugely expensive delivery from DX. The courier twice claimed to have missed me and left a card, when in fact they did not attempt delivery until the third booked slot. Much worse than Evri or DPD, and very poor value at £9.99.”

Helpful Report

Posted 1 month ago

Good afternoon Sorry to hear of an issue with your delivery, this is very unsual and seems to be a local depot issue Please be assured we will be submitting a formal complaint regarding this with DX's customer service team and request that they investigate this further to avoid any such occurences Our sincere apologies for the incovenience caused to you on this occasion. Regards Ken Customer Services Electricshop

Posted 1 month ago

“A very good deal for a Shark Duo and swity delivery.”

Helpful Report

Posted 5 months ago

“Quick delivery and good to actually speak to a real person when an issue arose. However, that real person promised delivery on a specific date but the delivery actually took place on a differnt day, so it was lucky that we were in.”

Helpful Report

Posted 7 months ago

Dear Nr Nicolls Thank for taking the time to post a review, we have checked and the person you speak to on 21st Oct did request delivery for your order on Thursday 24th October However due to a technical issue these notes did not come down on the system and the delivery dept team dispatched your order one day earlier and it got delivered to you one day earlier on 23rd October You would have also received notfications from the couriers day before and the morning of 23rd October with a time slot, had you not been at home they would re-attempted delivery on the next day anyway Our apologies if this has caused you any inconvenience, please could we request that you revise your review it would be much appreciated Regards Ken Customer Services

Posted 7 months ago

“No problems with item or order, just a little slow with delivery”

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Posted 7 months ago

“I may change to 5 stars if the rest of the order is delivered. Ordered a Ninja outdoor grill. Was meant to come with stand and cover . Neither were with it. Have emailed the so let’s see”

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Posted 10 months ago

“I received an email saying my estimated arrival date was 4/5 working days and actually took 2 weeks to come and I also had to ring up and chase my order! However I got my product in the end and I’m very pleased with it!”

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Posted 11 months ago

“Tv is great and the price was very competitive but the service wasn’t very good. Won’t use company again.”

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Posted 1 year ago

“My Ninja woodfire came early which was good unfortunately the cover which is part of the package was missing I e mailed electricshop after unpacking and discovered it missing I haven't had a reply with a solution as yet”

Helpful Report

Posted 1 year ago

Thank for your review We have checked your order details and your email was responded within a few minutes of us receiving it After the issue regarding the missing item was investigated and reported to the couriers and a replacement sent to you Our apologies for the inconvenience caused to you Paul Customer Services Manager

Posted 1 year ago

“Item delivered promptly but a tiny item was packaged in a box that was way too big and old and dusty, so much so that I had no idea what I was opening and was a little concerned whilst doing so. All it needed was a small padded envelope. A very strange experience. I have subsquently been contacted by the seller, concerned that this is a negative review and that the packaging is for product safety. I will however, not remove my review, this is not a negative review as the item was received correctly. However, it was still a very strange experience, one I care not to repeat - I should not have ended up with dust everywhere and a load of unrecyclable packaging!!”

Helpful Report

Posted 1 year ago

“I ordered a washing machine an sadly it arrived cracked an looks like it had tried to be fixed !!! So 3 stars as I was expecting a new machine without damage”

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Posted 1 year ago

“I thought I was buying a new radio. But the box had been opened, the electric lead had been unwrapped and it was slightly dusty. I wonder if it was ex-display? The Quick Start Guide (on paper) was not very helpful. I followed its instructions, and when I looked at the available stations, Classic FM was not there. I bought this radio because it was Classic FM‘s first recommendation for DAB+. I spent an hour trying to get it to work. The Pure website was not helpful either: it led me to believe that I needed a software update. I was very disappointed. The next day I was able to speak on the ‘phone to someone at Pure, but he had a thick French accent and it was difficult to understand what he was saying. Eventually I found out that I needed to go to the Menu and find Auto Tune. I wonder if my radio had been auto tuned when it was on display?”

Helpful Report

Posted 1 year ago

Good evening Sorry to hear that you had an issue with your recent purchase Having checked all our email & phone communications we have been unable to find any correspondence from you regarding this. Our sales dept would have been more than happy to assist you with this We have also checked and can confirm that the Pure radio you were supplied is a new unit and had never been opened for display etc, it is possible that Pure quality control dept had opened it to add the UK mains adaptor in their European warehouse before it was shipped to us However we will certainly be reporting this to them and would like to apologise to you for any inconvenience or confusion caused In case of any queries please feel free to call us on 01707 802030 during office hours. Regards Ken Customer Service Manager Electricshop

Posted 1 year ago

“I cannot comment yet, as I bought for an Xmas gift”

Helpful Report

Posted 1 year ago

“Delighted with the tv BUT less than impressed with the delivery. I asked them to unpack it so I could inspect it but they refused. Your instructions said I should make sure it was undamaged before they left. I'm a pensioner and disabled but they were totally unhelpful.”

Helpful Report

Posted 1 year ago

Dear Brione We are delighted to hear you are happy with the TV however we are very sorry to hear that the couriers refused to unpack the TV for you. This is part of our contract with them and we do take these things very seriously. We have now submitted a formal complaint with them to make sure that this issue is not repeated Please accept our sincere apologies for any inconvenience Regards Mark Electricshop

Posted 1 year ago

“The only 2 things negative I can say is my delivery was between 3.30 and 5.30 pm but didn't turn up till 9pm and they didn't bring it to my door for me to check it and give them the pin number, granted my son met them downstairs in my block and bought the item s up but it was more about not being able to check box and give pin number, but apart from that they did ring and apologise for being so late .”

Helpful Report

Posted 1 year ago

“No negatives for the shop but has for delivery. Should have been delivered to my house by dpd on 31st my son was in all day said it be there 7p till 8pm yet gets text at 6.30 saying noone home please pickup at pickup point . Was just in from work noone came near the door”

Helpful Report

Posted 2 years ago

Good afternooon We are sorry to hear of an issue with delivery of your order via DPD. We have just spoken to DPD and they have advised that this seems to be a delivery driver error. A formal complaint has now also been submitted to to DPD customer service manager at your local depot so that their drivers don't make such mistakes Please accept our sincere apologies for all the inconvenience caused and we hope to serve you again in the near future. If we can be any further assistance please feel free to contact us on 01707 802030 Kind regards Ken Customer Services Electricshop.com

Posted 2 years ago

“Product and excellent delivery were good. Was concerned aboutthe price increase immediately after I placed the order.”

Helpful Report

Posted 2 years ago

“not bad works an everything but a couple of marks it.”

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Posted 2 years ago

“Missing some of the attachments only got 2.”

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Posted 2 years ago

“Great customer service and fast delivery! Unfortunately their delivery company (DPD) tried to deliver two days in a row, someone was waiting at home all day both days to receive and they didn't knock loudly enough or ring the doorbell so the delivery was returned”

Helpful Report

Posted 2 years ago

“Ordering process for Soundxtra stand for Bose Soundtouch 20 was straightforward and the item received fairly quickly. The item was a good price. However on opening, damage to the inside of the box suggested it had possibly been opened before. The base of the unit has some bubbling across the front which looks like it could be corrosion under the paint. Decided to just keep the item and fix it later as dont need the hassle. I suspect the item may have been returned before.”

Helpful Report

Posted 2 years ago

electricshop.com is rated 4.9 based on 11,181 reviews