electricshop.com Reviews

Name: electricshop.com
Address: 27 The BroadwayDarkes Lane, Potters Bar, Hertfordshire
Rating: 4.94

4.9 Rating 9,996 Reviews

99 %

of reviewers recommend electricshop.com

Company Reviews

Metrics

Info

4.9

Based on 9,996 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01707 802030

Email:

sales@electricshop.com

Location:

27 The BroadwayDarkes Lane, Potters Bar
Hertfordshire
EN6 2HX

electricshop.com 5 star review on 9th January 2024

Mrs. Patricia Richards

electricshop.com 5 star review on 31st July 2022

Mr. Tavit Chamasanyan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t got my item and no response I’m being ignored”

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Posted 2 months ago

“Be careful if you don’t want a headache!!!! The worst customer service ever.”

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Posted 3 months ago

“The item is damaged! I've tried to contact to resolve this but nothing at all.. the scooter doesn't charge up and the handle is damaged!”

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Posted 4 months ago

Good morning Mr James Sorry to hear of an issue with your recent order which was delivered to you on Friday 8th Dec afternoon We have checked and can confirm that we have not received any emails regarding this from your over the weekend so not sure if you tried to contact us outside of our office hours Your order details have been passed to our Custoomer Services team who will contact you today and get this resolved, or if you prefer you can call us on 01707 802030 after 9.00AM Regards Ken Electricshop

Posted 4 months ago

“I cant review the product or the experience because the product hasnt arrived yet”

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Posted 4 months ago

Good morning Sorry to hear of an issue with delivery if your order Our customer services team will be contacting the couriers this morning to find out the reason for delay and will get this resolved for you ASAP In case of any queries feel free to contact us during office hours on 01707 802030 Regards Ken Electricshop

Posted 4 months ago

Dear Mr Waters We are always happy to assist when a customer has any questions about their delivery. Looking at the latest entry at 9:32 this morning, you have requested for your parcel to be left at the Bills food and wine pickup store and the pickup pass has been sent to you In case of any queries please let us know Regards Electricshop

Posted 4 months ago

“I bought a ninja blender and it came broken, the problem is that the electric shop doesn't do the exchange, I have to get in touch with a number they gave me. I didn't like it because this will be very difficult for me to solve because I don't speak English and how I will call Who should solve and send me another one would be the store I bought”

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Posted 4 months ago

Good afternoon Luciana, We are sorry to see that you have left us a 1 star review. We did reply to your email promptly yesterday saying that we were sorry to hear about the issue with your Ninja product and that they have a policy regarding a faulty or damaged product. All they ask the customer to do is to call them to get an uplift number. Once you had this we were more than happy to arrange for a replacement to be sent you. You did mention by reply to our first email that you didn’t speak good English and we said that they do have staff who speak different languages. It is only a quick call away and we are more than happy to arrange a replacement for you. Since yesterday Ninja has already issued a return reference and a replacement has been orgaanised for you already. Regards Mark Customer Services Electricshop

Posted 4 months ago

“Not a good experience as I immediately asked to cancel the order after confusion over taxes added onto price. They sent the order anyway which was a smart tv. When it arrived I was on my way out to a 48 hour shift so had to take it in quickly, I noticed after the driver had left that there’s a hole and tears in the box. I actually have no idea if the tv is undamaged. Will have to check when I get home”

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Posted 4 months ago

“My dyson cordless arrived quickly couldn't fault that part but the battery life is shocking it goes from fully charged to dead within 10 minutes I would not recommend anyone buying it, don't waste your money.”

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Posted 5 months ago

“Ordered an item for a family member who was coming home after battling illness and the day before it arrived he passed away. Contacted Electricshop explained the situation and they were so cold and dismissive about it and told me too bad you pay for return shipping. Clearly human decency is not of interest to this company, only money.”

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Posted 7 months ago

“I’m still waiting my purchase,pay 10£for delivery.”

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Posted 8 months ago

Dear Iliyan In response to your 1 Star review we have fully investigated this Our couriers DPD did attempt to deliver to you on the requested date 11th August at 12:43PM but nobody was there to receive the delivery, you would have also received update notifications via email & text on your mobile. You paid extra for a specified weekend delivery service and the couriers did try to deliver to you on the day. We also emailed you after the weekend after checking with DPD to ensure that you receive your order and it was delivered within the time slot on Monday 14th August. It will be appreciated if you would kindly consider updating your review rating. Regards Ken Customer Services Manager Electricshop

Posted 8 months ago

“Bought air fryer tower and draw number 2 was working e1 came up”

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Posted 8 months ago

Hello Bernadette In response to your review a brand new sealed product was supplied to you which unfortunately had an electrical fault. As soon as you reported the issue to us a replacement unit was arranged for you within a couple of days We hope that everything was resolved quickly and efficiently for you and you would consider updating your review rating Thank you for your custom Regards Ken Customer Services Manager Electricshop

Posted 8 months ago

“I haven’t received my order !”

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Posted 9 months ago

“Roberts Radio Rubbish it does not pick up any station I want”

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Posted 1 year ago

“A complete waste of time not delivered on the date promised. Was a Christmas present so to say I am unhappy is an understatement, never again”

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Posted 1 year ago

“Hi I have been asked to give a review although my product has not yet arrived (postage strikes I imagine) The only thing I can say so far is that immediately after checking out I got the message: “Use your Vouchercode CART3 and Save £3 at checkout” But of course, it was too late to save the £3 so this was disappointing, I wrote to customer services who told me I needed to spend £150 to get this offer which was sent to me when I had £93.99 in my basket when the offer was made.... very confusing and small amounts I know but when every penny counts in these tough times quite frustrating.... This is the main Christmas present for my wife and today is 24th Dec so hoping for timely arrival, thanks for reading and will update the score if it does. Merry Christmas :-)”

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Posted 1 year ago

“Very poor, still waiting for delivery! Payment out my account was very quick”

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Posted 1 year ago

“Still not received the goods after 4 days”

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Posted 1 year ago

“Can not review as not received it yet”

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Posted 1 year ago

“I purchased an item for the first time from this retailer. One of the worst experience I had. The delivery service took my parcel to dpd depot and said nobody was at home. Checked my cctv camera and the delivery driver did not even come. I asked for refund from the company who refused to give me a refund until they got the item back which was at dpd depot. The company even checked the gps of the driver and it showed he never even came to my road. I will never shop here again”

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Posted 1 year ago

“Item delivered at 2145. Was scheduled to arrive between 1800 and 2000. Removal of old fridge/freezer resulted in damage to my wooden floor as it was dropped.”

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Posted 2 years ago

“Was told delivery date and time, but it could not be left in a safe place. Emailed my option to be delivered at my neighbours but they never received it after waiting in for the delivery. However, the driver left it in my cupboard!! There was no ticket left. But the following day I received a email saying I had signed for it strange as I was at work!!. There was nothing in my cupboard as I have not received any purchase. Someone is phoning me tomorrow morning. As I would like my hoover of which i have paid for, but have yet not received.”

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Posted 2 years ago

electricshop.com is rated 4.9 based on 9,996 reviews