electricshop.com Reviews

Name: electricshop.com
Address: 27 The BroadwayDarkes Lane, Potters Bar, Hertfordshire
Rating: 4.93

4.9 Rating 11,412 Reviews

99 %

of reviewers recommend electricshop.com

Company Reviews

Metrics

Info

4.9

Based on 11,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01707 802030

Email:

sales@electricshop.com

Location:

27 The BroadwayDarkes Lane, Potters Bar
Hertfordshire
EN6 2HX

electricshop.com 5 star review on 9th January 2024

Mrs. Patricia Richards

electricshop.com 5 star review on 31st July 2022

Mr. Tavit Chamasanyan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had difficulty with an obnoxious delivery driver, but the company were brilliant, accomidating me the another delivery the next day. The cd player sounds fantasticlly once it connected up to my amplifier, thank you so much.”

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Posted 1 week ago

“Product was great ,courier was more than useless,it took 3 days stayed in waiting.”

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Posted 1 week ago

“WiiM Ultra bought at good price and deliver quickly, excellent service.”

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Posted 1 week ago

“A great experience product I wanted at a sensible price, very quick delivery and I was personally contacted to see if my purchase had been delivered and was I happy with everything Great customer service”

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Posted 2 weeks ago

“Good service and fast home delivery and they have good prices than other stores I recommend”

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Posted 2 weeks ago

“Delivery was perfect. Item as expected”

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Posted 2 weeks ago

“YOU are THE VERY BEST. I have, over the years bought all electricals from JOHN LEWIS - never again, almost two year wait for the fridge I bought, nearly a year waiting for them to install a washing machine which they NEVER did in the end, they send people who dont actually work for them and who cannot do anything without MASSIVE INSTRUCTIONS FROM ON HIGH. When I asked for a refund of my installation payment i got a 30quid e card!!!!!!!! So thats them off my tea list. My MIELE from you is fabulous - I got one from JL - broke within six months and i cannot be bothered to go near them again and yours is much nicer and better all round,. SOOO MILLION THANKS - now you have me as a customer!”

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Posted 2 weeks ago

“Very gud perfect”

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Posted 2 weeks ago

“Ordered Roberts Stream 67L smart audio system. Great price, excellent service and fast delivery. Would definitely recommend.”

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Posted 2 weeks ago

“Item delivered speedily after a small hiccup regarding delivery address.”

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Posted 2 weeks ago

“Brilliant couldn't be happier”

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Posted 2 weeks ago

“Thank you electricshop for a very good experience when purchasing a new soundbar at a great price. Thank you also for your help when the delivery driver missed our house!”

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Posted 2 weeks ago

“I’m absolutely thrilled with my ex display Robert’s 67l I can’t even see the slight marks described on the website, the shop were incredibly helpful over delivery, and it has just been really good service all round.”

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Posted 2 weeks ago

“Pooor quality item, no responsibility accepted for quality assurance made a point saying in the small print you need to open and check within 48 hours, they do not check before dispatching. They made a point of saying it is still functional it does matter about the dent, they wouldn’t have in their kitchen so why would I. Please note even if I had xx checked in box the dent wasn’t visible until the protective layer was removed. Just a warning to say but with caution and if you are not happy to lose the amount of your purchase price or at least 70% of it walk away. They then offered 14-20 refund as gesture of goodwill, what is good about this when the part costs 88 to replace. No offer to replace at all. Then they belittle you by responding rudely and lying.”

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Posted 2 weeks ago

Dear Ms. Thompson, We're sorry to hear that you felt the need to leave a negative review, and we sincerely appreciate your feedback. Please rest assured that we take all customer concerns seriously and aim to resolve issues as swiftly and fairly as possible. Following a thorough investigation, we can confirm that the cooker hood you received was a brand-new, factory-sealed unit, supplied to us directly by the manufacturer. As such, there would have been no reason for us to open the box prior to dispatch. The photos you provided show a minor dent approximately 1cm in diameter on the panel. While we regret any damage that may have occurred, this was reported outside the timeframe required for us to file a claim with our courier. Nevertheless, we understand your frustration and, as a gesture of goodwill, offered a refund of £20.00—representing over 15% of the total purchase price of £129.97. During your recent conversation with our customer service team, you indicated that you expected compensation of a higher amount unfortunately, we feel that this would be disproportionate given the minor nature of the damage (less than 1cm dink on a panel) and the overall value of the item, also this could have happened while unpacking and reported well outside the time frame We do apologise for any inconvenience this matter has caused and appreciate your understanding. Kind regards, Ken Customer Services Electricshop.com

Posted 2 weeks ago

“Very good prices and excellent service arrived exactly when they stated”

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Posted 3 weeks ago

“Great price and service.”

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Posted 3 weeks ago

“Very god company to deal with i made a mistake with wrong credit card details they sorted it out quickly. Top company.”

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Posted 3 weeks ago

“Excellent Service”

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Posted 4 weeks ago

“Purchased sebo hoover. Very competitive price - prompt delivery and easy to navigate website. Will definitely use again.”

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Posted 4 weeks ago

“Excellent service, easy website to negotiate and very prompt delivery.”

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Posted 1 month ago

electricshop.com is rated 4.9 based on 11,412 reviews