Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.84

4.8 Rating 14,403 Reviews

97 %

of reviewers recommend Edwardes Bros

4.8

Based on 14,403 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think to give a review on a smoke alarm that I have not been able to check yet is not possible but I did only order one and received and paid for two not impressive.”

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Posted 3 years ago

“Products seem to be good quality but the only problem was that they said they could not deliver 3m conduit and so they suggested to cut it into 2m lengths and send couplings to make them 3m again but they sent it without the couplings. Now I got to get it elsewhere.”

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Posted 4 years ago

“Clips were no good for what I wanted them for they would not go into pebble dash wall pins were to soft”

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Posted 4 years ago

“The prices of the lights I had bought were reasonable compared to other marketplaces. However, giving a lower rating as my order should have reached a couple of days earlier but didnt. Nobody had a clue about my order until I rang them up and followed. Given the delay would have expected some way of discount but that's fine.”

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Posted 4 years ago

“Bought metal cable cover. It was 6ft long and 0.6mm thin. 4 inches wide. Item had been packaged with two pieces of 2by2 meeting in the middle. Because of this, the item arrived bent in the middle. I’ve managed to straighten it, but I shouldn’t have had to. Company from order to delivery was fast.”

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Posted 4 years ago

“I order the elite make light but I received some other brand lights”

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Posted 4 years ago

“Postage very expensive for a small delivery of a couple of packs of screws.”

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Posted 4 years ago

“We order a specific bulb and got the bulbs but in 2 different packaging — I feel we should have been asked as to which one as although same bulb sometimes the system doesn’t recognise and therefore causes more issues as it’s a Clipsal system which is quite sensitive”

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Posted 4 years ago

“Goods arrived in timely manner, but website title of product misleading, & company failed to respond to direct communication.”

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Posted 4 years ago

“So much for free postage over £35 as advertised. Was charged £6 at checkout.”

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Posted 4 years ago

“Prompt service which was good. Unfortunately they sent me a different product model than the one I ordered, which is a little naughty as the newer model is slightly cheaper. Decided not to contact them about it as it won’t cause the world to stop spinning, so can’t comment on the level of customer service”

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Posted 4 years ago

“Straight forward to install. Looks alright. Controller is not the easiest though. A simple on/off button would have been much user friendly. 3/5”

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Posted 4 years ago

“"Acceptable" because only one other place had the £1.43 part that I wanted. Staff were great to deal with but postage is very high because they are not near a post office - so my £1.43 part cost me £5.50 in postage and £1.38 in VAT. Total: £8.31, which is pretty steep by any measure. Fairly quick delivery anyway.”

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Posted 4 years ago

“Excellent service let down by carrier damage. Power Pole is bent on the end 200mm with the floor patress damaged as well. luckily I can get away with is as I need to take 600mm off anyhow. I have asked for a replacement patress. These poles are almost 3M so not the easiest things to store/transport. Despite this I would order from again for other items as am impressed with the price offered and quick delivery.”

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Posted 4 years ago

“Great product was going to order again, But when ordering 1 piece carriage was £*** so I thought I would order more bits 1 envelopes worth of stuff no weight really but when paying at the checkout the carriage jumped to £*** was going to go somewhere different but I had already quoted my customer so had to proceed, bit disappointed to be honest. Could have collected with my own courier for £*** Please contact if you would like.”

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Posted 5 years ago

“Good internet site, I got what I wanted but cost seemed a bit high for a 20mm single male bonding nipple (£***).”

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Posted 5 years ago

“Would have appreciated being told at time of ordering that the item ordered was not in stock. Instead I received an email on the day that said item was due to be delivered to tell me that there would be a delay of about 2 weeks and the money had been taken from the bank. If I had known that item was not in stock I probably would have looked elsewhere”

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Posted 5 years ago

“Disappointed as still waiting for our order. We were not notified until late afternoon that they did not have any in stock - I think that should be shown on the website. Lets hope I get the order by Monday 4th February latest”

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Posted 5 years ago

“DPD ARE USELESS, we have DPD deliveries everyday to *** factory yet the delivery driver has been unable to deliver my parcel . I received a text saying that there was no one in, WRONG, when I called DPD and eventually got through to a person after 20mins of listening to a repeating menu option, they told me he was unable to find the address. ***. USELESS!”