Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 695 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eden Verandas recently installed a large glass veranda at my house (Aug 22). The team helped through the planning process which did require some redesign. Whilst there were some delays due to an extended supply chain I was kept well informed. The installation team were fantastic and everything was fitted smoothly and with thought around how to join to the existing structure and drainage that was much appreciated. I am very happy with the quality of the veranda and the service. Thank you so much.”

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Posted 2 years ago

“We had an open veranda installed late 2021 and added side panels in late 2022. We are delighted with the quality of the veranda and its installation. We would definitely choose Eden Verandas again.”

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Posted 2 years ago

“In spite of a long delay due to unforeseen circumstances, the installation day was excellent. Staff very friendly and cheerful and all went without a hitch. We are very happy with the new awning.”

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Posted 2 years ago

“It feels quite difficult to write this review as the guys, all of them who came to the house were just brilliant so deserve a 5 star plus plus BUT the management of the project was pretty poor and while I was prepared for the job to take a long time , it seemed to me that it was a month longer than it need have been. Anyway, the finished job is great and I’m more than satisfied with the awning.”

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Posted 2 years ago

“Excellent service and the quality of the product is superb, we'll have many enjoyable hours sitting on our new sun room.”

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Posted 2 years ago

“Took just four days from delivery to completion. The fitters worked like troopers even in the hot weather; they just got on with the job. Slight issue with the fitting of a side canopy in terms of existing fittings on the house, but the issues were quickly resolved. They kept me informed of their progress/what they were doing at all times and the attention to snagging issues on completion day was impeccable. Really pleased with the finished product. Cannot wait to put my furniture in there and start using it!!”

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Posted 2 years ago

“Due to the way our house is constructed, we required a verandah that could be designed with dissimilar and also sliding walls. From quotation to design, we had excellent service. The arrival of the product was later than expected, due in part to covid restrictions and Brexit. When it finally arrived, the fitting team installed the verandha very professionally. They were very committed to achieving quality of the finishished installation. Regrettable, one panel was cracked (in transit). The replacement panel took a while to arrive and it was a few weeks later that it was installed. However, the work was once again carried out to a very high standard. I would recommend Eden Verandah to anyone thinking of having one installed.”

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Posted 2 years ago

“Delighted with Eden Verandas from the start right through to the installation and completion. All staff were friendly and professional. Our veranda is just what we wanted and have already used the patio all day with our grandchildren.”

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Posted 2 years ago

“Our new glass room and deck is simply fabulous and far exceeds our expectations. Eden have been wonderful throughout - everyone has been friendly and utterly professional at all times. We have been very impressed by the quality of the product and construction. Would happily recommend to anyone.”

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Posted 2 years ago

“We were very pleased with the awning and patio they supplied and fitted,left everything clean and tidy.All the technicians were very pleasant and kept us informed as they did the job,thanks to all involved.”

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Posted 2 years ago

“It was an absolute pleasure and it was perfect timing from our perspective. The presentation was very professional and we could see that all the ancillary associated kit will certainly be keeping you fit! Seriously though, it was a very professional and polished presentation, which gave us not only the confidence to move forward but also the peace of mind that Eden like to partner with their customers and consequently develop a long term working relationship with them. You answered all our questions, provided working solutions to our own unique requirement knowing that we will get exactly what we were after, with the best quality materials and service available. I’m sorry it took you well into the evening to complete the presentation, prices and paperwork but it was certainly worth it from our perspective and can confirm that we have sent the deposit of 12,172.20 an hour ago to Eden’s bank account, so they should certainly have it by now. The scanned copies of the order form and the photos seem to have detached themselves from the email, so if you could possibly resend them that would be wonderful. The 3D image would be absolutely brilliant and we look forward to receiving that in due course and look forward to hearing from Neil sometime during the day. Many thanks for all your time and input, it was very much appreciated. In our humble, you are certainly a credit to Eden and reflect it’s ethos perfectly. Regards”

Helpful Report

Posted 2 years ago

Thank you for your valued custom and kind words regarding the professionalism and presentation of the Sales Consultant who was with you. We believe the documents have already been re-sent to you however if you do have any queries in the meantime, please do contact our dedicated Customer Service team on 01252 451580 who will be happy to assist you. We look forward to speaking to you again soon regarding the next steps with your order.

Posted 2 years ago

“The quality of the product is outstanding and the installers were meticulous and punctual. It was unfortunate that the length of the side blind was not measured correctly and had to be reordered from Germany. This meant a very long delay before completion.”

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Posted 2 years ago

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Posted 2 years ago

“Excellent service from start to finish and top quality product!”

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Posted 2 years ago

“After a long wait - post-Brexit delays - our verandah was completed in one day. Very efficient and a first-class product.”

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Posted 2 years ago

“Very pleased with the product and the difference it will make. The installers were very professional arriving early to start the job and continued the work without a break. They took care over their work with attention to detail.”

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Posted 2 years ago

“With the present situation the manufacturing time was lengthy as the product is made in Germany. Once the goods were delivered by two young men who were very considerate in storing the goods for the fitting team. The installers were very methodical in the way they went about preparing and installation, they were very efficient and tidy and left no mess. We are very pleased with our new veranda and would recommend Eden Verandas.”

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Posted 2 years ago

“Absolutely delighted with the veranda. Excellent quality and it was put up very quickly and the site was left very tidy and all rubbish removed. We'll get a lot of use our it and enjoy it for many years, despite the English climate.”

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Posted 2 years ago

“Whilst the wait was long, it was well worth it as our property has been enhanced by the addition of an Eden Glass Veranda. The product is of the highest quality, it is robust and looks really good; it is a lovely addition to our house and garden, and provides us with extra covered space. The installation was trouble free and the guys who erected the veranda were excellent. They did the job efficiently and were very knowledgeable. The clean up was excellent, not a piece of paper or off cut was left behind. The whole process from initial consultation to construction was seamless and easy and communication with Eden Verandas was good. We would highly recommend this Company as the product is excellent and well worth the investment.”

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Posted 3 years ago

“We wanted a glass veranda, principally to provide cover for our hot tub. A glass roof was important to us so that we did not lose light coming into our kitchen. We did extensive research and were impressed with the Eden Verandas product range. Quality and service was important to us and we are advocates of the 'you get what you pay for' approach. All staff were professional, helpful and a pleasure to do business with at all stages, from the initial visit right through to installation. We have a superior, robust, stylish glass veranda with which we couldn't be more satisfied. We have no hesitation in recommending Eden Verandas.”

Helpful Report

Posted 3 years ago

Eden Verandas is rated 4.7 based on 695 reviews