Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 695 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of materials 100%, quality of work 100%. All in all a really professional job done.”

Helpful Report

Posted 3 years ago

“Excellent from start to finish. We had our veranda installed last year and decided to add to it with three glass siding screen panels. Our consultant for both the veranda and the glass panels was Andrew Whittle and the installation of the panels was carried out by the couple who installed the veranda. The whole process from start to finish has been stress free and the professionalism and friendliness of all the Eden team has been second to none. We are delighted with the veranda and it has generated local interest. Recommended highly.”

Helpful Report

Posted 3 years ago

“Exceptional quality and service - all the staff have been helpful, friendly and very professional. I love the veranda and am already talking to the company about adding to it. They are a great addition to any home and more modern and flexible than a conservatory.”

Helpful Report

Posted 3 years ago

“Had a glass veranda fitted. Really please with the results. The installation guys were excellent and tidied up everything before leaving. We are having the blinds and heater fitted in a few weeks. The nice thing about this product is that you can add extras as and when you need or can afford which is great.”

Helpful Report

Posted 3 years ago

“Excellent professional company, which have been a pleasure to deal with from Sales, Surveyor & Installation. Eden kept us fully informed throughout delivery status, which was delayed due to COVID-19 restrictions affecting supply. Delivery & installation of our Glass Veranda was completed on the day, as agreed & the Installation team explained the procedure throughout the build. They also cleaned the whole area before they left, leaving no mess at all. The veranda looks great & we are very pleased with the result, which will complement our garden, giving us the ability to enjoy our patio area whatever the weather. If you are considering purchasing a veranda, we can certainly recommend contacting Eden Verandas.”

Helpful Report

Posted 3 years ago

“The project was delayed by several months as we were informed by Eden that planning permission was not required. This turned out not to be correct, although Eden acknowledged their error and paid for the planning application. Supply of the goods from Germany was delayed. The guys doing the installation, however.were excellent. Pleased with the end result.”

Helpful Report

Posted 3 years ago

“We were extremely pleased with the service from Eden. We were kept up to date with regular e mails before installation. Delivery and fitting dates were kept to. Fitters did a great job, very tidy and cleaned up before they left our home . We would recommend them”

Helpful Report

Posted 3 years ago

“Excellent customer service. We are absolutely delighted with the end product which is obviously made to the highest specifications. I think we made a great choice!”

Helpful Report

Posted 3 years ago

“Excellent service throughout and installation faultless. Very pleased with the result. Thank you to the installers who cleared everything up, the initial contact with the estimator and the electrician who finished off. We were kept informed the whole way in spite of Covid difficulties.”

Helpful Report

Posted 3 years ago

“Good efficient service. Very pleasant workmen.”

Helpful Report

Posted 3 years ago

“In the end everything was fine it just took to long. We ordered in June completed end of January”

Helpful Report

Posted 3 years ago

“Everyone who was here just got on with their jobs from the delivery drivers to the excellent fitters who kept us fully informed all day.”

Helpful Report

Posted 3 years ago

“We paid our deposit 28 Feb 2021 for 'Glass Garden Room'. Delivery quoted 18 - 22 weeks. Big appeal for us was the 4-5 day 'Installation Time'. Sadly my wife passed away due to Sepsis end of May 2021. Mixed emotions on start day of installation Mon 17 Jan 2022. Very impressed with the high standard of work and care during 4-5 days. Dean and Alex (installers) are a credit to Eden Verandas. Remote controlled sun shade blinds complete a fabulous finish to our room. A great place to reflect.”

Helpful Report

Posted 3 years ago

“Very Impressed with the service of this company particularly the staff who installed the shade & all other installation staff. Look forward to summer months wining & dining under this shade”

Helpful Report

Posted 3 years ago

“Very disappointed! The brochure states:" A glorious Winter's day...enjoy them all from your Eden Veranda." What the brochure and salesman didn't say, was that there is condensation in winter, which will cause water to drip from the underside of your veranda, wetting whoever may be standing/sitting underneath. An all weather veranda only if you invest in towels, squeegees and other accessories to dry the underside of the veranda. Don't even consider keeping furniture under the veranda, if you want your furniture to stay dry. After sales service was non-existent. I have been waiting a week for a call back from a manager. Still waiting!”

Helpful Report

Posted 3 years ago

Thank you for your review regarding your Open Veranda. We understand that you have spoken to our Customer Relationship Manager who has advised the characteristics of a Open Veranda and what can be expected year round with the climate in England. You may experience condensation and driving rain in the Winter which is why we recommend the use of garden furniture. We hope that can enjoy the use your Open Veranda and are certain you will see the benefits of alfresco living, especially in the warmer months.

Posted 3 years ago

“Excellent Professional Service. From concept to completion. Informative throughout, held their delivery promises not an easy thing with Covid. I must mention our fitters Dean & Alec. They were professional prompt to time, maintained the schedule and importantly cleaned up everywhere before leaving. If you want a veranda of quality with excellent service look no further than Eden Thank you to all drivers, customer services, design engineers and fitters.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to know that you have had such a pleasant experience with the purchase and installation of your new veranda.

Posted 3 years ago

“A very professional company. We have had the first 2 phases of our veranda installed and, from the design stage to completion, everyone has been a pleasure to deal with. Even the poor drivers, who had just endured a 350-mile trip to deliver the materials, were so cheerful and friendly. If anyone is considering having a veranda built, look no further than Eden”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very happy to hear you have had a great experience with us and we look forward to installing the next order for the additions to your veranda in the new year.

Posted 3 years ago

“I am very impressed with Eden Verandas after sales service. One of their teams came to our home recently to replace the vertical seals on the fixed gable of our glass room, erected in 2017. Despite a delay between receiving the new seals from the supplier in Germany and the visit to do the fitting, the work was done efficiently. I am grateful to Eden Verandas for doing this under the warranty.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear you are satisfied with our after-sales service and the warranty that we offer. If you did have any further queries, please do not hesitate to contact our dedicated customer service team.

Posted 3 years ago

“We can not praise your company enough. From start to finish the service was impeccable & kept fully informed throughout the process from initial enquiry through to installation. Installation was carried out by Dean & Alex & to say they did an outstanding job is an understatement. Fantastic job. Thankyou both”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear of your positive experience with us and we have passed on your comments to all involved. We hope you enjoy the use of your new veranda.

Posted 3 years ago

“The product quality is excellent and the installation was swift and neat. Everyone we have dealt with at Eden has been efficient and polite, a real pleasure.”

Helpful Report

Posted 3 years ago

Eden Verandas is rated 4.7 based on 695 reviews