Mr M Barry
Can’t say that I would recommend this company as they have been been a nightmare to deal with due to their failure on multiple fronts to live up to what their website advertises. A couple weeks before my MOT Is due Multiple warning lights show up on dash, diagnostic shows the ABS module stops communicating once warm illuminating the ABS and other warning lights. As my cars MOT was due soon I needed ABS module ASAP and ecutesting website say they have a 3 day turnaround. However they received my ABS module on 1st October but it was not even assessed until 7th, and I was not contacted until the 8th of October when ecutesting called to say my module was faulty but unrepairable. NOT a 3 day turnaround! They said that they could provide a reconditioned replacement coded to my car from one of their suppliers on an exchange basis -why on an exchange basis if mine was not repairable? 10th October MOT expired so now car cannot go anywhere except for an MOT test. 14th October I finally receive a replacement ABS module from ecutesting but although they said it would be, it is NOT coded leaving my car undrivable. 19th October, At further cost to myself I arrange for my car to be taken to have the ABS module fitted and coded professionally, it is then taken to an MOT testing station where it fails due to the ABS warning light illuminating during the MOT test, failure -Anti-lock braking system warning lamp indicates an ABS fault (1.6 (b)) Mechanic calls to tell me the ABS module has failed during MOT test, I manage to find a replacement for the module ecutesting supplied, the replacement is fitted/coded and car was able to be taken for a retest later the same day, and my car passes. Since it had just failed during an MOT test the ABS module that ecutesting supplied is boxed up and returned to them but they say it tests ok- Which is a bit like asking a student to mark their own exam paper, and a little strange seeing as it had failed during the independent MOT test causing a MOT fail! Now in order for THEM to provide a refund for the module I returned ecutesting say that I need provide them with the invoice for the replacement abs module I had to buy from SOMEBODY ELSE, and get coded in order to get my car mot’d and not have to be left with yet more fees to get my car recovered home. ecutesting state they do not pay costs such as the cost of module removal/refitting, diagnostic, coding, programming, software downloads mechanic charges etc. They are therefore not interested in any of the other extra costs incurred by myself due to their supplying an uncoded, and faulty ABS module; having the car taken to get their module coded, which they said would be done, the cost of fitting and coding the module itself, OR the cost of having the replacement module fitted and coded etc, but for some reason they now say that in order for them to refund the money that I paid THEM they need the invoice for the replacement ABS module I had to buy from SOMEWHERE ELSE! I don’t know why this is the case as I don’t want a refund for the amount it cost me to replace the faulty abs module they sent me, I want a refund for the amount I paid ecutesting, for a service I didn’t receive. I have never before asked a company for a refund and had them ask me for an invoice or receipt from somewhere else in order for them to meet their obligations I’m just glad that my car is now MOT’d and back in use, although that is no thanks to ecutesting, who I found to be a total let down. My advice would be stay away from ecutesting and use one of the companies that offer ABS module Remanufacturing.
3 years ago
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