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www.ecutesting.com Reviews

4.9 Rating 3,223 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

4.9

Based on 3,223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

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www.ecutesting.com 5 star review on 4th May 2024

Pier Francesco Virgili

www.ecutesting.com 5 star review on 28th March 2023

www.ecutesting.com 5 star review on 24th December 2022

VirÃ¡g BenjÃ¡min

www.ecutesting.com 5 star review on 11th September 2022

www.ecutesting.com 5 star review on 28th October 2021

www.ecutesting.com 5 star review on 29th March 2021

www.ecutesting.com 1 star review on 11th March 2021

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely happy with the service ECU testing provided. After some careful research online I decided that I would send my Audi A3 instrument cluster for Inspection following an intermittent fault with the immobilizer, which is located inside the cluster. The online form makes the entire process so easy, even down to arranging collection from my home. Communication was excellent with regular updates at every stage. ECU testing identified a fault and gave me the option to proceed with the repair at a very reasonable price . The return of the cluster was quick and on time and has to date, worked perfectly! I might add that the cost of the repair was a small fraction of the cost of replacement and reprogramming the entire unit. Many thanks to the ECU testing team for a really top notch service!”

Posted 1 month ago

Hi, Thank you for your top review, it’s great to read that you are happy with our services. Many thanks, Karen

Posted 1 week ago

“Pros Good service, speedy, good coms, Returned Perfect. A good service overall... Cons I managed to package my Dashboard and send it to them Tracked, insured & with a signature for £7.50 They then charged me £20 Inc the vat to return it ..! I then phoned them to ask why they need to charge me almost 3X the cost to return it , the reply on the phone was,...that's the cost otherwise make your own arrangements which is obviously more complicated and costly.”

Posted 1 month ago

Hi Andrew, Thankyou for your feedback it is greatly appreciated, regarding our postage charge this cost covers the next day service with DHL express, the packaging and the insurance for the full value of the unit. Regards Karen

Posted 1 week ago

“Quick and easy service , information and tracking confirmed by texted or e mail. Reasonable prices. Great service.”

Posted 1 month ago

Hi Peter, thankyou for your fantastic review. I am pleased to read you are happy with our services. Regards Karen

Posted 1 week ago

“Very pleased with the service and updates plus lifetime warranty would definitely recommend”

Posted 1 month ago

Hi JSC Rotational Ltd Thank you for the top-rated review. It’s great to see that you are happy with our services, we strive to provide the best service possible. Many thanks, Karen

Posted 1 week ago

“You can't fault this company. The instructions on their website were very clear as to how to pack up and arrange for sending of unit. Delivery arranged through DHL and ECU have aprint off address label on their site. ECU kept me in touch with progress when it was with them and the repaired instrument cluster was delivered back to me a few days later. Would definitely use again and recommend to anyone else.”

Posted 1 month ago

Hi, It is fantastic to see that you are happy with our services, thank you for leaving us a wonderful review. We aim to provide the best possible service to all. Many thanks, Karen

Posted 1 week ago

“Everything very well organised, including the collection and return of my dashboard. Being satisfied with everything, I found it difficult to find a company in this day and age who were able to live up to the standards promised from the very start.”

Posted 1 month ago

Hi Reverend Ronald Baker, Thank you for your positive feedback, i am pleased you are happy with our services. Regards Karen

Posted 1 week ago

“There was no issue with the work done. The Fiat airbag ECU was returned fully functional and working with all faults sorted. I re-fitted it to the customers car and there were no faults requiring cleared afterwards. It all just worked and I re-assembled the dash and called the customer to collect. The cost was not unreasonable and the arranged postage all clear and straight forward (I chose to drop off the unit with the courier in order to speed up the process). I have given the service 4 out of 5 as the turnaround time was slower than advertised and the customer had to wait longer than expected to get her car back. However, I cannot fault the technical repair carried out. I will use the service again without hesitation and have confidence in their ability to effect a successful repair.”

Posted 1 month ago

Hi CA Autos, Thankyou for your positive review, apologies if your unit went slightly over the turnaround time, we do aim to ensure customers units are turned around within the estimated quoted turnaround time however this can sometimes be delayed if the unit had to go into our R&D department, we do aim to keep customers updated via text message and email should this happen. Best Regards Karen

Posted 1 month ago

“first class service would recommend to anyone”

Posted 1 month ago

Hi Michael, Thank you for this top review, i am pleased to hear you are happy with our services. Regards Karens

Posted 1 month ago

“Great company as always, great service and very helpful.”

Posted 1 month ago

Hi Arc mot, Your feedback is gratefully received, i will pass your feedback onto the rest of the team. Regards Karen

Posted 1 month ago

“Excellent service Keep us infrom through the process”

Posted 1 month ago

Hi Grays Garage, Thankyou for your feedback, keeping our customers up to date through each stage of the process is very important to us. I am glad to see your are happy with our services. Regards Karen

Posted 1 month ago

“Easy to use website from fault diagnosis and payment to collection/return Part returned working and within the promised t6ime frame”

Posted 1 month ago

Hi all at Gren Craig Motors Ltd Thank you for your top review, it’s great to read that you are happy with our services. Many thanks Karen

Posted 1 month ago

“First class service”

Posted 1 month ago

Thank you for your five star review, we appreciate it very much.

Posted 1 month ago

“10 out of 10 They pick the unit up,keep you upto date on whats happening, tell you whats wrong fix it and send it back. Excellent service .”

Posted 1 month ago

Hi Tustain Motors, thank you for your positive feedback, it is greatly appreciated to read you are happy with our services. Thanks Karen

Posted 1 month ago

“Excellent service. Pick up next day at my premises, repaired part and returned straight away after I had paid va card. Would definitely use again.”

Posted 1 month ago

Hi, Thank you for your review, we aim to provide the best user experience possible for our customers. Many thanks, Lee

Posted 1 month ago

“The best by a mile.”

Posted 1 month ago

Hi, Thank you for the top-rated review. It’s great to see that you are happy with our services, we strive to provide the best service possible. Many thanks, Lee

Posted 1 month ago

“Excellent quick and efficient service. Easy to arrange and get the job done BUT the price of the return postage is not acceptable and should have been included as the collection was. Also this rip off return postage ADD-ON at the end SHOULD HAVE BEEN TOLD OR POINTED OUT AT THE START !! NOT AT THE END WHEN YOU HAVE NO CHOICE AND YOU NEED THE ECU BACK !!! NOT GOOD PRACTICE.”

Posted 2 months ago

Hi all at SK Auto Sales/care, It’s great to see that you are happy with our service, but sorry to read that you take issue with the return shipping. Our website clearly sets out costs for rebuilds, replacements and shipping and the customer portal is designed to also break down costs into their individual categories to give a clear view. Drop off and collection is always available for all of our customers, trade or otherwise. Whilst all of this is in place, we appreciate your feedback if this is not clear enough so that it can be amended. However it’s great that we have been able to help you get back on the road. Many thanks, Lee

Posted 1 month ago

“Excellent service as usual and fast turn around”

Posted 2 months ago

Hi all at Twynham Motor Sevices Ltd, Thank you for your top review, it’s great to read that you are happy with our services. Many thanks, Lee

Posted 2 months ago

“always a top service from this company, we have used them many times and will continue to do so”

Posted 2 months ago

Hi all at Sextons cars Limited, Thank you for the top-rated review. It’s great to see that you are happy with our services, we strive to provide the best service possible. Many thanks, Lee

Posted 2 months ago

“Very quick turnaround and great price for the job, definitely be using them again”

Posted 2 months ago

Hi Martin, Thank you for your top review, we pride ourselves on delivering quality and efficiency for our customers. Many thanks, Lee

Posted 2 months ago

“Very good and keep updating us when various isseues where found. repaired and back, we”

Posted 2 months ago

Hi, We strive to provide a hassle-free and efficient service for all, thank you for leaving us a top review. Many thanks, Lee

Posted 2 months ago

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www.ecutesting.com is rated 4.9 based on 3,223 reviews