EBC Brake Shop Reviews

Name: EBC Brake Shop
Address: EBC Brake Shop, 40 Huxley Close, Park Farm Industrial Estate, Wellingborough
Rating: 4.56

4.6 Rating 1,273 Reviews

89 %

of reviewers recommend EBC Brake Shop

Company Reviews

Metrics

4.6

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

EBC Brake Shop 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emails sent in the morning requesting confirmation of part numbers. Received reply couple of hours later. Parr’s ordered same afternoon and delivered next day. Happy customer”

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Posted 2 weeks ago

“Fast efficient service.”

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Posted 3 weeks ago

“Ordered front and rear brake pad sets for my motorbike. Unfortunately the "Bike Finder" doesn't work for Triumph motorbikes. You can see only 3-4 bikes in the model selector and then the rest is a huge group which you cannot select as seen in the screenshot That's the reason for 3 stars. Otherwise it was easy to order and my order was delivered in a timely manner. I would order from the website again.”

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Posted 4 weeks ago

“Very helpful company”

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Posted 4 weeks ago

“Internet shopping very good, on time delivery with costumer service for Italia”

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Posted 1 month ago

“Great brake pads & excellent next day delivery.”

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Posted 2 months ago

“The parts I ordered were incorrect, they were not compliant with my bike even though the website said they were. I emailed 3 times and sent a website form but had no response. I ended up calling and was met with a pretty unhelpful response. I am still waiting for confirmation of my refund.”

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Posted 2 months ago

“Easy to order. Prompt delivery. Assurance that I'm getting genuine brake pads is valuable to me.”

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Posted 2 months ago

“Recommended supplier”

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Posted 2 months ago

“Items arrived as expected and very good quality from EBC brakes.”

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Posted 2 months ago

“delivery exc😁but wrong spring supplied that rubbed on inside of hub,causing a squeek,fitted old springs and ok,braking very good👍”

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Posted 3 months ago

“Great products, fair price for quality and nice people to deal with”

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Posted 3 months ago

“All good. Great to be able to get high quality brake pads for a rare bike (WK 400 Trail). Hard to rate delivery time or cost as everything got very held up as I was charged extra Brexit taxes - not EBC's fault, but something to be aware of if you're buying bits in Ireland. The original cost was doubled! On the plus side the pads look good and I'm looking forward to fitting them.”

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Posted 3 months ago

“Why 3 stars? I needed to ask a question so sent a WhatsApp message. I got an automated reply (it was out of hours) saying they would get back to me. Well, that didn't happen. But the delivery was quick and painless.”

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Posted 3 months ago

“Very disappointed customer, I was unable to enter the discount code on line ordering and also wasn’t offered discount over the phone when placing an order, when you state discount available for trf members.”

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Posted 3 months ago

“Very fast delivery will use again if needed.”

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Posted 3 months ago

“This was the first time using the EBC store I found the website easy to navigate and find the correct pads for my Harley. They kept me informed on delivery times and they were delivered next working day. I got a great price for quality pads and will definitely use this store in the future”

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Posted 3 months ago

“Excellent uprated brake pads for classic motorcycle at discounted price”

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Posted 3 months ago

“Quite hard to get in touch over the phone when I had a problem but it was sorted quickly.”

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Posted 3 months ago

“I used their parts compatibility selector for brake pads for a motorcycle I was due to work on, puchased brake pads advised would fit and they don't. I had to pay to return them and the cost to purchase the correct set with postage was more expensive than other retailers. If the parts compatibility was correct the issue wouldn't have happened. To get the return going took emails back and forth also, overall I shall not be using EBC directly again.”

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Posted 4 months ago

EBC Brake Shop is rated 4.6 based on 1,273 reviews