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EBC Brake Shop Reviews

4.5 Rating 973 Reviews
88 %
of reviewers recommend EBC Brake Shop
Company Reviews Metrics
4.5
Based on 973 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read EBC Brake Shop Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tenca Flavio
Verified Buyer
“regarding the last order I never received order confirmations or payment receipts”
Helpful Report
Posted 2 months ago
Jim Buist
Verified Buyer
“I would have been a lot happier with my purchase if I had been given the discount that was offered in my initial order.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Ordered front and rear motorcycle brake pads online. Everything appeared ok. I.e. no indication of stock shortfalls. After placing my order and making payment I received an email some hours later to say the front pads were out of stock and I would have to wait several weeks for a back order from the manufacturer, which is what happened. Disappointing that the online order system is not linked to stock availability.”
Helpful Report
Posted 4 months ago
Hi there, Thank you so much for your review of EBC Brake Shop! We do apologise to hear you are not fully satisfied with your experience with us. We do try our best to keep our website updated to the correct stock levels; we will take your feedback into consideration and work on this. Have a great day. Kind regards, EBC Brake Shop Team
Posted 4 months ago
Bob Spiller
Verified Buyer
“Had to chase up delivery.”
Helpful Report
Posted 5 months ago
Stephen Wisdom
Verified Buyer
“Brake pads required some filing down of their metal backing plate as otherwise they were too tight a fit in the caliper”
Helpful Report
Posted 10 months ago
John Wolanski-Bones
Verified Buyer
“Delivery took a week.. The pads didnt have the small holes in for the anti-rattle springs(had to drill out)”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“had EBC brakes for eons. Hate the search facility on the site though type in a vehicle and then spend 20 minutes searching through the preferences to find the vehicle - As the search is not held under any convention I sometimes dont know if i am buying for the appropriate vehicle.”
Helpful Report
Posted 1 year ago
Peter Newton
Verified Buyer
“Too soon to say I still haven't received the part... after 5 months of waiting.”
Helpful Report
Posted 1 year ago
Murdo Campbell
Verified Buyer
“Had to get a different product because the one I needed was always out of stock…”
Helpful Report
Posted 1 year ago
Fabrice MARY
Verified Buyer
“Fast next day delivery but I would expect a "full brake kit" to include the pad sensors, a set of pad clips and some copper grease.”
Helpful Report
Posted 2 years ago
Adrien TREVISAN
Verified Buyer
“great products but I had to pay custom taxes to get my product to France. I would have preferred to know it before I placed my order. It was not very clear on the website.”
Helpful Report
Posted 2 years ago
Iain Newns
Verified Buyer
“I’ve no problem with the staff who are very helpful when contacted. I do however have a problem with stock being advertised as available for sale but after paying for the items you’re after, waiting 2 weeks for a despatch email which doesn’t arrive , you then phone the shop to be told they are out of stock and will be for at least 2 months. Not impressed!”
Helpful Report
Posted 2 years ago
James Harwood
Verified Buyer
“Excellent product but very slow to deliver (2 weeks). Don’t respond to emails when chasing order.”
Helpful Report
Posted 2 years ago
Georg Meyer
Verified Buyer
“We know that EBC makes good brakes. The shipment from this shop was really very fast. A few days later, the shipment was with me in Germany. Unfortunately, taxes are due again in Germany. That is ok. What is not ok is that DHL Express charges me as a private customer a fee of 2% of the invoice amount but at least 12.50€.”
Helpful Report
Posted 2 years ago
Mchel SAINTE-BEUVE
Verified Buyer
“Parfait mais il faut maintenant payer des droits de douanes. Donc on fera autrement.”
Helpful Report
Posted 2 years ago
Patrick Cavoue
Verified Buyer
“Only one BIG problem : 6 weeks of delay, while the website was announcing les than 1 week for delivery...”
Helpful Report
Posted 2 years ago
Pavel Florian
Verified Buyer
“The shopping experience is good but the additionally cost by import is insane. It will be good to have local supplier in Czech Republic.”
Helpful Report
Posted 2 years ago
Antonino La Sala
Verified Buyer
“The products I bought on September 03 arrived on September 22!”
Helpful Report
Posted 2 years ago
David
Verified Buyer
“En achetant directement en Angleterre pays de fabrication je pensais faire une affaire. J’ai payé plus cher que si je les avais acheté au revendeur français. Les frais de douanes ne sont jamais mentionnés c’est seulement une fois le colis parti par DHL que ce dernier les réclame pour pouvoir poursuivre la livraison. Merci le Brexit!!!”
Helpful Report
Posted 2 years ago
Michal
Verified Buyer
“Parts marked as "in stock" were actualy out of stock and I had to wait several weeks for them, instead of marketed "next day delivery". And I had to ask for tracking on support, as link to tracking on website didn't work. Product itself was absolutely fine after being delivered.”
Helpful Report
Posted 2 years ago
EBC Brake Shop is rated 4.5 based on 973 reviews
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