easy-frame.co.uk Reviews

Name: easy-frame.co.uk
Address: 29 Rath Road, Warrenpoint
Rating: 4.78

4.8 Rating 1,184 Reviews

95 %

of reviewers recommend easy-frame.co.uk

4.8

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About easy-frame.co.uk:

Made To Measure Picture Frames

Visit Website

Phone:

02830250089

Email:

sales@easy-frame.co.uk

Location:

29 Rath Road
Warrenpoint
BT34 3RX

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easy-frame.co.uk 5 star review on 28th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How stupid do you think customers are. They sent me a frame without glass ?! Despite the packaging even saying caution glass. Complete charlatans . Avoid avoid avoid.”

Helpful Report

“I ordered from these guys 3 weeks ago and haven’t had any updates or news about my order. This company is a scam”

Helpful Report

“Like many other customers, I wish I could zero stars. The worst customer service I have ever experienced from a company. The quality of the frame was adequate but certainly not the high quality stated. My reason for the review is to warn people from using this company if you value good customer service. I found the lady I spoke to on the online chat to be incredibly rude with a severe attitude. Each time I asked a question the answer was blunt and then she would just leave the chat and not reconnect again however long I waited. My issue was late delivery and requesting a refund for an expedited 2 day delivery service, which I was charged an additional £13 even though the standard 2 day service I later found out is 2 days!! Despite emailing to discuss my refund I was again treated in an incredibly rude manner by the same lady, who refused to address the points I asked in my emails. My frustration was so bad at the appalling customer service I asked for the manager or owner of the business to ring me. It will probably come as no surprise this has never happened. Another request that was completely ignored. I hope if you use this company that you don't have to have the unfortunate experience of dealing with the lady who comes up on the online support page.”

Helpful Report

“23 days from placing order and still no frame. Easy-frame emailed me to tell me the frame had been dispatched, however when I enquired as to it's whereabouts 5 days later I was told it had still not been sent.”

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“If I could give 0 stars I would. Do not order from this website. Non existing tracking number supplied, ordered nearly 2 months ago. So upset and wish I hadn’t placed an order.”

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“The product arrived and the glass cover was made out of cheap plastic. When I asked to return, they refused saying its what I ordered. I didn't realise it wasn't even glass (I've never even seen a frame made of a plastic) The product arrived 2 weeks late, no concessions or apologies for that. When I phoned they didn't phone back but emailed basically explaining away their cheap product and cheap service. I can't use the frame and they got £60.”

Helpful Report

“I’m still waiting for my order put in 23rd May and no communication despite email sent .payment taken too”

Helpful Report

“When the frames arrived I found that they obscured part of the artwork. I contacted Easy-Frame and was told that they were made to the specified size. After several emails backwards and forwards it became apparent that Easy-Frame could not grasp the concept that the whole of the artwork should be visible. They kept on quoting sizes, rebates etc and said that I should have known because of the rebate the whole of the artwork would not be visible. Do they not check such things? A truly professional company would. They refused to replace the frames or give a refund. They will not get any more business from me. I have found suitable frames on line from Wilkinsons and there are many other sources for frames that are less than half the price that Easy-Frame charge for supposedly “made to measure frames” Be aware that this company (despite their claims) are not Customer friendly.”

Helpful Report

“Please don't use this company. Do they even exist? I have emailed three times and called and no reply. I have order over £90 worth of frames almost three weeks ago and not heard a thing! I would be delighted if some one would check their emails and reply please - then I will happily alter my review to reflect this.”

Helpful Report

Hi, Your order can take up to 14 working days to be dispatched.This is clearly stated on the confirmation email and also on our website. The contact form that you submitted on Saturday has now been responded to within 1 working day.Our office is closed on the weekends. Your order will be dispatched within the next 4 working days. Regards Hannah

“large frame ordered. bowed and twisted, does not lay flat, cheap and bendy.”

Helpful Report

“We purchased frames a few weeks ago, I expected a delay due to current situation. However we didn't get a single email, text or any form of confirmation of order. We did receive a text from Easy-Frame saying our parcel would be delivered 2 days ago yet still no items have arrived. The first form of confirmation was a delivery text which is not even correct. You cant use the online chat, I was in queue position 1 for over two hours on more than 1 occasion. Very poor experience.”

Helpful Report

“Frames arrived with missing parts and they have failed to respond to two emails.”

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“I dont trust reviews anymore. The frames delivered to me were badly made. None of the corners met. after sending them back I received what look like the same batch back again. A lot of wasted time and disappointment.”

Helpful Report

“This was the absolute WORST customer service I have ever received from any company. The frames I ordered arrived completely the wrong size from what I had asked for, and the company despite being sent evidence completely refused to give me a refund or remake the frames correctly. I am simply appalled. Even in their conversations with me they were rude and refused to answer my questions, and one of their customer service team replied briefly to my question and then hung up on me! Do not order from this company, there are many better ones out there.”

Helpful Report

“Very disappointed with what was ordered and how it actually appears. As you can see from the photos, we thought we were choosing a mostly silver frame but actually it's golden with possibly a hint of silver at most. Given that their sales page claims customers can "Visualize your bespoke frame online before you buy" (http://www.easy-frame.co.uk/made-to-measure.html) and the only mention on their website anywhere of ordering samples is buried in the "terms and conditions" - "We highly recommend ordering a sample of the frame before purchasing a full frame to ensure the frame is perfect for your requirements" - I am still very disappointed with their service. They should have taken actual photographs of this sort of frame and included clear options to order a sample as part of the buying process. They don't even specify how to contact them to order a sample or how much this would cost, making it seem like the line quoted above is merely included to absolve them of responsibility for shoddy sales practices. They should definitely make the points about "no returns/refunds" (something else buried in the t&cs) and "ordering a sample" much clearer and more prominent. Thus far, there has been no offer of a refund and giving their policy, I suppose their backs are covered but I am still very annoyed with this company.”

Helpful Report

“Easyframe are of extremely poor quality. The frame itself was so flimsy that it was bending at the corners with just a small amount of pressure. The frames don't have glass in them but a bit of plastic that makes the photo look foggy and cheap. I asked for a double mount and they sent me a single mount. I requested it to be brown and it was a grey colour. Overall I was very upset with the entire product. So I contacted them back for a refund and they refused because the frame is made to order, so I am not protected under consumer law apparently. Instead they said they will send me the other mount in the post. The frame cost me well over £50 for a 40cm picture, so wasnt cheap. I think the basic frames from high street supermarkets are of better quality. I now have a cheap looking flimsy frame sat in the attic that is likely to go in the bin. I strongly recommend you go elsewhere if you are looking for a quality service.”

Helpful Report

Hi Cat, We have no record of your details. I think you may have our company mixed up with another

“Ordered a made to measure frame for a newspaper article and allowed a 3 mm overlap, frame delivered had a 6 mm so text lost. Used the online tool but no overlap stated anywhere on website. Advised by an unhelpful & rude Hannah that I should have contacted them - why have an 'easy' online ordering tool then? According to her, overlap varies according to frame chosen but this is not clear when ordering or stated anywhere on the confirmation. Sad customer service and there was no need to treat me like I was stupid or cut off the online chat, I was polite and was seeking advice. Loads of other companies value customers - please avoid Easy Frame Northern Ireland.”

Helpful Report

“I ordered a dark grey frame and it arrived as beige washed effect frame. It was as if the dark grey wash had not been applied. I contacted the company but they just sad that I should have ordered a sample and have offered no resolution. I will not be using again.”

Helpful Report

“Complete waist of time non answer of e- mail and ignored on chat. David Williams”

Helpful Report

“The mount was cut to the wrong size so it didn't overlap the picture, which fell through the mount. Contacted sales manager who was off-hand to the point of rudeness and told me she would tell me the cost of a new mount if I sent her the measurements again. When I pointed out it was their mistake my message was ignored. Will have to take to a proper framing shop to get a new mount. Dreadful!”

Helpful Report

easy-frame.co.uk is rated 4.8 based on 1,184 reviews