easy-frame.co.uk Reviews

Name: easy-frame.co.uk
Address: 29 Rath Road, Warrenpoint
Rating: 4.78

4.8 Rating 1,160 Reviews

95 %

of reviewers recommend easy-frame.co.uk

4.8

Based on 1,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About easy-frame.co.uk:

Made To Measure Picture Frames

Visit Website

Phone:

02830250089

Email:

sales@easy-frame.co.uk

Location:

29 Rath Road
Warrenpoint
BT34 3RX

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easy-frame.co.uk 5 star review on 28th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete rogues. You get a faulty product and then complain only for Hannah from customer service to ignore you and blame "emails going to junk" (too much like hard work for little Hannah)”

Helpful Report

“Zero stars, Zero They tock my money over a month ago, I was meant get the frame before Christmas didn't happen. Then they close over Christmas fine, but returned on 3rd since then I've tried contacting them but no response. No response to emails or phone on chasing up the whereabouts of my order. I will chase my money back though bank or other legal channels but at my cost and time. I WOULDN'T TOUCH THIS COMPANY IF I WAS YOU, THERE'S PLENTY OTHER COMPANIES... UNFORTUNATELY I CHOSE EASY-FRAME. NOT EASY AT ALL. Order 000057090”

Helpful Report

“Do not use this company. They are dishonest. They resent me a frame I did not order and have not sent my new order. Appalled. M.Lee-Gray”

Helpful Report

“Diabolical Service - Avoid Like the Plague The acrylic front is too tight for the aperture so it catches when you try to put it into the clips - mine cracked as a result. A woman called Hannah (a director of the company) provides 'customer service' only when pushed into it and sends rude, unhelpful emails blaming everyone from their phone company to Parcelforce to the actual customer for anything that might have gone wrong with the transaction. I wish I had read these reviews before ordering. I would rather pay more for a decent product from a company that values its customers.”

Helpful Report

“Be very very careful ordering frames as the company claim that they are custom made (even though on some pages this isn't clear). This means that if what you ordered is not suitable you cannot return it. This is a cop out and what I consider a misleading way around the distance selling regulations leaving you with something you don't need. The distance selling regulations are there to protect the consumer not to find ways around. I will NEVER do business with them again and I am warning people.”

Helpful Report

Hi, We have no record of you purchasing from us and from your description, this does not sound like you have purchased from our company. You may have purchased from another website and have confused it with ours. We would kindly ask you to remove this review as it is not reflective of our company.

“I ordered a special frame for a very expensive photograph but the frame has no way of hanging it as the clips that came with it are not attached in any way. I have tried asking for help through the chat but no one gave me any assistance.”

Helpful Report

Hello This is not one of our frames. We do not use those type of hangers and the frame you have shown is MDF wrap which we do not use. You may have purchased from another company with a similar name to ours Please remove this review Thank You

“What exactly do you mean when you are charging extra for ‘remote’ delivery. I do not live in a remote location and believe it or not we DO get parcelforce up here in Inverness. We even have a parcelforce depot. You are at it charging extra for mainland delivery with a national carrier. Unbelievable!”

Helpful Report

“Order #000005665 Placed on 28 Jan 2021, 22:30:40 Price total £45:73 Never delivered? Have phoned you and left messages, no longer an option. Emailed numerous times. Please sortas not happy wasting my time each week chasing this item.”

Helpful Report

“Wouldn’t recommend them at all Wouldn’t recommend them at all. Tried cancelling the product after 2day from the initial order. But was told this wasn’t possible as it was ‘custom’ made. 16 days still no delivery of the frame. Tried ringing them but always got a voicemail. Dropped them an email and no response what so ever. Buy with caution!”

Helpful Report

“Placed order on website 29/12/20, paid by PayPal. Immediately got acknowledgment from PayPal nothing from Easy-Frame. Sent email 9/1/21 asking for update. No response at all by 11/1/21. Raised a dispute on PayPal and immediately received a refund. I assume PayPal must have frequent issues with this company if they’ll issue an immediate refund!”

Helpful Report

Hi Carron. The email used when placing the order was incorrect and has a spelling mistake at the end, this is why you did not receive an order confirmation. I have also checked our email system and we have received no emails from you regarding your order, or we would have responded. We would ask that you ensure correct details before leaving a negative review, and automatically assuming that it was an issue with our business when in fact you had no correspondence was because you entered the correct email address. As advised on our website orders can take up to 12 working days to be dispatched. Your order is on working day 7. We will email once the order has been dispatched if you would like to provide a correct email address. As advised on our website our Factory would reopen on 4th January. Regards Hannah

“Poor quality. Tried to return but customer service just reels off terms and conditions. No customer support. Will never use or recommend again.”

Helpful Report

“Order placed on 12th Dec 2020 with a stated despatch time of within 12 days. They are now saying it will not be despatched until 08th Jan 2021. Lots of contradictory statements from them when I requested the order be cancelled. They claim manufacture of the order has started and it can’t be cancelled. However, on the website it says orders received after the 05th Dec will not be processed until the 04th Jan 2021 onwards, so they are lying saying the production on the order has started in order not to cancel it and refund. Be very, very wary of this company!”

Helpful Report

Your order has already commenced production, meaning the frames have been cut and joined, the glazing has been cut and the backing has been cut. This processing includes all processes of our warehouse including the manufacturing and shipping of orders as soon as we return. We will be dispatching orders as soon as we return on the 4th. Your order was placed after our Christmas cut off date which was the 5th of December. This cut off date was displayed throughout our website and on the front page and we advised that orders dispatched after this date would be dispatched in January when we return.

“Did not process and despatch order prior to Christmas contrary to advice on their website which, at time of order, said order would be processed before Christmas!”

Helpful Report

“Nightmare, it was the worst customer experience in my life! I was waiting for 2 months my frames to arrive and was regularly told on a customer support line that frames are coming. 2 months past - my frames were still not delivered so I just lost my time. I sincerely don’t recommend you ordering from them, you will just loose your time.”

Helpful Report

“Customer service is very poor, as are estimated delivery times (I chose this company as they state they are operating as normal) It is impossible to contact via telephone and as there have been issues with my order, the wait for a reply to numerous emails is unacceptable. I would never use this company again due to the lack of help and timely communication.”

Helpful Report

“Stay clear I've ordered many times from this company before but on this occasion I was sent mounts the wrong size, I asked for a refund as I'd already ordered replacements elsewhere but they refused and said I wasn't entitled as my order was customised. They sent me the wrong size so by law i was entitled to a full refund. Awful customer service, I'll claim my refund through PayPal.”

Helpful Report

Hi, you have left your review on the wrong company. We easy-frame with a hyphen, you have purchased from easyframe without a hypen. Please see the correct companies details below: https://www.easyframe.co.uk/ Please remove this review.

“Ordered 28th October! Didn’t arrive until 18th November! Original frame was out of stock but not to worry I chose another similar style. Custom made frame....made with specific dimensions, the whole point of it being ‘made to measure’. ITS TOO SMALL! What use is a frame that’s too small when I ordered a specific size to fit a specific picture. Nearly £40 for a frame that is of no use. Not worth the money”

Helpful Report

“Shocking sales! Ordered from here once for a custom frame. Took a very long time to arrive. Sent numerous emails for support to buy another custom frame.......still have not heard back from them! Found a different framing company now who are spot on!”

Helpful Report

Hi Richard. We did respond to the email regarding your multi frame request, however we have received no reply.

“How stupid do you think customers are. They sent me a frame without glass ?! Despite the packaging even saying caution glass. Complete charlatans . Avoid avoid avoid.”

Helpful Report

“I ordered from these guys 3 weeks ago and haven’t had any updates or news about my order. This company is a scam”

Helpful Report

easy-frame.co.uk is rated 4.8 based on 1,160 reviews