Very disappointed with what was ordered and how it actually appears. As you can see from the photos, we thought we were choosing a mostly silver frame but actually it's golden with possibly a hint of silver at most. Given that their sales page claims customers can "Visualize your bespoke frame online before you buy" (http://www.easy-frame.co.uk/made-to-measure.html) and the only mention on their website anywhere of ordering samples is buried in the "terms and conditions" - "We highly recommend ordering a sample of the frame before purchasing a full frame to ensure the frame is perfect for your requirements" - I am still very disappointed with their service. They should have taken actual photographs of this sort of frame and included clear options to order a sample as part of the buying process. They don't even specify how to contact them to order a sample or how much this would cost, making it seem like the line quoted above is merely included to absolve them of responsibility for shoddy sales practices. They should definitely make the points about "no returns/refunds" (something else buried in the t&cs) and "ordering a sample" much clearer and more prominent. Thus far, there has been no offer of a refund and giving their policy, I suppose their backs are covered but I am still very annoyed with this company.