Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.79

4.8 Rating 1,328 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 10th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Imove shelf. It arrived quickly. Happy with service and goods.”

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“Great product for the price. Excellent packaging and quick delivery. Good communication throughout. Would not hesitate to recommend.”

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“There is an impressive range of items available at East Coast, coupled with a fast turn around and speedy delivery.”

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“Very quick delivery and great products. Fitting is so easy”

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“Good value and fast delivery”

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“Good well-made products at a good price. Fast delivery, good after care service.”

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“Product available, ordered, delivered, job done.”

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“QUICKTURNAROUND AND WELL PACKAGED ITEM.”

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“A very quick and professional service”

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“The Vauth Sagel bin was really good quality, if a little tricky to fit. Only pictures no explanation. Bought at reduced price so great value. Sent promptly. Excellent experience”

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“I paid for a next day delivery, the courier could not find our house on two occassions. I contacted EastCoast kitchens to ask them to cancel the order. Item finally delivered 6-days after placing the order despite asking for my order to be cancelled. No coimmunication from EastCoast kitchens. I would not recommend them !”

Helpful Report

Hi Andrew, I’m really sorry to hear that you’re unhappy with the delay in your delivery. We completely understand how frustrating it can be when a product doesn’t arrive within the expected timeframe, especially when it's urgently needed. As you selected a 1–2 working day delivery service, your order should have arrived by the end of Monday, 5th May. I’ve looked into this further and can confirm that the delivery was completed on the 7th May. Unfortunately, the delay occurred due to difficulties in locating your address, and we sincerely apologise for the inconvenience caused. You mentioned reaching out to us via live chat, but after checking our records, we’re unable to find a completed chat under your name. Additionally, you noted a 20-minute hold time when trying to contact us by phone. We just want to clarify that our system only allows a 1-minute hold before prompting callers to leave a voicemail, so we wonder if you may have reached out to a different company by mistake. That said, we want to make things right. Once the item has been returned to us, we will arrange a full refund, including the delivery charge paid. If you need any help with the return or have further questions, please don’t hesitate to get in touch.

“Quick delivery, good product, would use again”

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“Ordered a plinth-vac and came the next day Speedy turn around easy ordering online will use again”

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“Great prices and fantastic customer service”

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“Excellent service and a really fast delivery as we needed it to be! Cannot fault anything and to be honest it was down to the person that I spoke with when I called! She was an absolute credit to your company 👍🏻”

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“Very impressed with the service,delivery arrived earlier than expected”

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“Easy to order, came next day - excellent service - quality excellent - just expensive - £80 for 2 bins is alot but had to buy there for size”