Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.81

4.8 Rating 1,792 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product ordered before 13:00, delivered by 10:30 the following day, fantastic service, very impressed.”

Helpful Report

Thank you for your review. We’re delighted that you were impressed with the service. We look forward to welcoming you back to East Coast Kitchens soon. Kind regards, Team Eastcoast Kitchens

“I bought the waste conetainer from this company because it was the only one that gave very clear dimensions. It was also a good price and arrived quickly.”

Helpful Report

Thank you for your review Graham. We’re glad the waste container met your need for clear dimensions, and that you found the price competitive and the delivery quick. Kind regards, Team Eastcoast Kitchens

“Efficient delivery”

Helpful Report

Thank you for your review Maureen. We’re glad the delivery was efficient. Kind regards, Team Eastcoast Kitchens

“The bins were the lowest price online at the time. It took two working days from order to delivery using an unidentified delivery company. Both the item and the packaging it arrived in was in good condition. The 10 hour delivery slot could have been a bit less, but that was the only (small) negative. The purchase was really quite straightforward.”

Helpful Report

Thank you for your review Paul. We’re glad the price met your expectations. We are delighted that the delivery only took two working days, and both the item and packaging arrived in good condition. We note the 10-hour delivery window could have been better, we will look into improving this. Kind regards, Team Eastcoast Kitchens

“Great service and product”

Helpful Report

Thank you for your review. We’re glad you had great service and the product met your expectations. Kind regards, Team Eastcoast Kitchens

“Some issues with DPD being unable to deliver correctly. But this was all chased and sorted out by Lorraine. Item arrived next day packed and exactly what was described.”

Helpful Report

Thank you for your review. We’re glad Lorraine could get this sorted and that the item arrived next day and was as described. Kind regards, Team Eastcoast Kitchens

“Very quick delivery + courtesy call to check order was right”

Helpful Report

Thank you for your review. We're glad the delivery was quick and that you appreciated the courtesy call to check the order. Kind regards, Team Eastcoast Kitchens

“Ordering simple. Delivery quick. Product definitely what I needed for my new kitchen drawers. Well pleased.”

Helpful Report

Thank you for your review. We’re glad ordering was simple, delivery was quick, and the product is exactly what you needed. We’re really happy you’re pleased. Thank you for using East Coast Kitchens. Kind regards, Team Eastcoast Kitchens

“Great - shipped quickly as hoped and had handles that matched a kitchen I bought 10 years ago from company no longer in business No issues at all”

Helpful Report

Thank you for your review. We’re glad the shipment was quick and that we were able to supply the handles that matched your kitchen. Kind regards, Team Eastcoast Kitchens

“I was looking for specific bins to fit an existing system. Perfect fit and high quality delivered very quickly.”

Helpful Report

Thank you for your review, Steve. We’re glad the bins fitted your existing system and that you’re happy with the quality and delivery speed. We look forward to welcoming you back to East Coast Kitchens soon. Kind regards, Team Eastcoast Kitchens

“I bought a Clearwater kitchen sink from Eastcoast Kitchens and the team was absolutely fantastic to deal with.Unfortunately, I had some major quality issues with the items delivered. The chopping board arrived damaged and the draining shelf also had to be replaced because the edges were razor-sharp. Because of this, it took three separate deliveries to finally get the complete order right.While the delivery delays and manufacturer defects were frustrating, Eastcoast Kitchens was brilliant at resolving the issue. They handled the replacements patiently and professionally. I would still recommend them because their aftercare and support are excellent, but I do wish it hadn't taken three attempts to get a perfect order.”

Helpful Report

Monika, thank you so much for your lovely comments about our team. It is really pleasing to hear that you found everyone helpful and that you were happy with the support you received. I am, however, extremely sorry to hear about the quality issues with the Clearwater items and that it ultimately took three separate deliveries to complete your order satisfactorily. This is certainly not the standard we expect from the brands we work with, and I completely understand how frustrating this must have been for you. I will be raising your experience directly with the distributors of the Clearwater brand, particularly regarding the quality of the items received and the need for multiple replacements. Thank you for your patience throughout and, most importantly, for still taking the time to recommend Eastcoast Kitchens despite the issues you experienced. Your kind words about our team and aftercare are very much appreciated.

“All good thank you . The unit has been fitted and used No fitting guide lines in the packaging but not a problem A good response from customer services when advised of the fact.”

Helpful Report

Thank you for your review, Neal. We’re glad the unit is fitted and in use, and that our customer service response was helpful despite the packaging note. We look forward to welcoming you back to East Coast Kitchens in the future. Kind regards, Team Eastcoast Kitchens

“Responded quickly to my enquiries and helped me buy the right pull-out larder. Delivered within a few days. On-line video helped with fitting, high quality Kessebohmer and it now looks great.”

Helpful Report

Thank you for your review. We’re glad we could help you choose the right pull-out larder, the delivery was quick, and the online video was helpful. Great to hear it now looks great. We look forward to welcoming you back to East Coast Kitchens soon. Kind regards, Team Eastcoast Kitchens

“Excellent delivery. Decent substantial heat deflector.”

Helpful Report

Thank you for your review. We’re glad the delivery was excellent and that you’re happy with the product. If you need anything else, we’re here to help. Kind regards, Team Eastcoast Kitchens

“It arrived when expected and the delivery time was faster than expected”

Helpful Report

Thank you for your review, William. We’re glad the delivery arrived when expected and faster than anticipated. We look forward to welcoming you back to East Coast Kitchens soon. Kind regards, Team Eastcoast Kitchens

“Outstanding service. Order placed on Friday and product arrived on Monday. The Hafele pull out towel rail is a quality product and works exceptionally well. I would have given 5 stars had I not been given the wrong information about the fixing screws needed. The website stated that the rail should be fixed using pan head screws with a 6mm dia. head which I puchased before the rail arrived. However, the rail has 6mm dia fixing holes so a screw head of the same diameter is no good. The correct size is a 8mm dia. head. I did notify East Coast Kitchens to suggest the website is amended.”

Helpful Report

Thank you for sharing your experience. We’re really glad the towel rail arrived quickly and that you’re happy with the quality. We appreciate your note about the fixing screws and will pass that feedback to our team to help ensure the information is accurate on the website. Kind regards, Team Eastcoast Kitchens

“Ordered on a Thursday arrived next day contact by email with updates of all transit so new exactly when it would be delivered that was very helpful. Oven cabinet door protectors were professionally packaged and fitted perfectly on my cabinets doors protecting from heat damage. Reasonable priced and delivery charged. Would definitely use again.”

Helpful Report

Thank you for your review, Anthony! We’re glad the updates were helpful and that the oven cabinet door protectors fitted perfectly and arrived quickly. We appreciate your feedback and look forward to assisting you again. Kind regards, Team Eastcoast Kitchens

“Prompt delivery. Good quality unit. Looked exactly as it did in advert. Very pleased.”

Helpful Report

Thank you for your review! We’re glad to hear the delivery was prompt you are very pleased with the product. We look forward to hearing from you again soon. Kind regards, Team Eastcoast Kitchens

“First time I have ordered from EcK. Item was on backorder but still arrived very quickly and in line with the estimated expectation. Items well packaged.”

Helpful Report

Thank you for your review! We’re glad to hear your first order with East Coast Kitchens arrived quickly & that the items were well packaged. We look forward to welcoming you back soon! Kind regards, Team Eastcoast Kitchens

“Quick and efficient. Courier excellent - carried the heavy item into the house. Part was easy to fit.”

Helpful Report

Thank you for your review, Andrew! We’re glad to hear things were quick and efficient, and that the courier was helpful, we will be sure to pass this onto the courier company. Kind regards, Team Eastcoast Kitchens

Eastcoast Kitchens is rated 4.8 based on 1,792 reviews