Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.18

4.2 Rating 402 Reviews

80 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Dunster House Ltd 5 star review on 19th September 2025

C Chapman

Dunster House Ltd 5 star review on 23rd June 2025

Dee

Pat Trainer

267

Anonymous

Anonymous // 01/01/2019

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“Great product. Easy to follow instructions. I built my 3mx3m Coronet corner log cabin myself in about 50 hours. I'm a 68 year old retired planning manager. Would recommend Dunster to everyone.”

Dunster House Ltd 5 star review on 6th October 2025

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Posted 2 weeks ago

“Lovely product but the instructions could do with a bit of work”

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Posted 2 weeks ago

“Excellent service and quality”

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Posted 3 weeks ago

“Kit arrived on date identified. Building was quite straightforward and took just over a day. Very happy with completed project.”

Dunster House Ltd 5 star review on 29th September 2025

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Posted 3 weeks ago

“We bought a large summer house and built it ourselves. We are really happy with the finished result.”

Dunster House Ltd 5 star review on 22nd September 2025

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Posted 4 weeks ago

“Great service again 2nd big purchase highly recommend”

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Posted 1 month ago

“Brilliant service from start to finish”

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Posted 1 month ago

“Great quality great looking , good instructions very happy with my new gazibo.”

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Posted 1 month ago

“After looking at sheds for a few weeks decided to buy a better made one. So glad I did. Love it.”

Dunster House Ltd 5 star review on 26th August 2025

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Posted 1 month ago

“The fully loaded bar is good quality and looks great when built in did get a bit stressed when building and feel the instructions could be better.”

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Posted 2 months ago

“Good product and quality parts. Some wood parts were difficult to fit but it all came together in the end.”

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Posted 2 months ago

“Super service, super product”

Dunster House Ltd 5 star review on 11th August 2025

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Posted 2 months ago

“They have always got back very quickly if I had any queries.”

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Posted 2 months ago

“Gazebo is exactly as described and pictures shown. I am always nervous when purchasing from a company I don’t know, but I would highly recommend Dunster House and would buy from them again! I spoke to there Customer services before ordering and got some reassurance. Only a few things to be improved is to be able to select when you would like delivery. I wanted it 6 weeks later but could only receive it 2 weeks from ordering. Supply a gutter kit for the 2.5m x 2.5m, and maybe introduced some options for hardwired lighting kits would have purchased both if they had been available.”

Dunster House Ltd 5 star review on 28th July 2025

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Posted 2 months ago

“Everything was as advertised, good quality product very good value. We are delighted with the finished result.”

Dunster House Ltd 5 star review on 14th July 2025

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Posted 3 months ago

“This was my first self build and it went more or less without a hitch. I am now the proud owner of a garden office! No missing parts, straightforward instructions (though in a couple of places extra detail would help) and good quality construction materials. Took longer than advertised but I put that down to the builder 😉 If you are looking to build your own then I would recommend Dunster House!”

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Posted 3 months ago

“Ordered a gazebo and summer house in January sale and it was delivered in February I was kept informed all the time of delivery date and was able to track delivery on the day. Delivered in two packs on driveway by a fork lift carried on back of truck by a very polite and competent driver. Contacted customer services as there seemed to be two roof pieces missing but turned out there was plenty with extras being added to what was required. Assembly was after laying all the pieces out in order straight forward although recommendation is two / three people I was able to erect to roof in three days by myself by using props and dead man technique. Used spare wood supplied to build shelves / gutter support and also a bin enclosure Bought different colour to outside to give two tone effect. Third thing I’ve had from Dunster House and very pleased with result”

Dunster House Ltd 5 star review on 7th July 2025

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Posted 3 months ago

“We wanted a summer house and a shed , as the garden wasnt big enough i adapted a Ragepanda 12x8 to suit our needs. the quaility and service was execelent from Dunster house from start to finish. i couldnt fault them. Thoroughly recomend them if your looking for a garden building”

Dunster House Ltd 5 star review on 1st July 2025

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Posted 3 months ago

“good producted delivered on agreed time”

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Posted 3 months ago

“Absolutely delighted with our pergola from Dunster House. Easy to order on their website, great communication from start to finish and delivery on time. Also it was no problem to put together. Already been admired by the postman! Would definitely recommend this company.”

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Posted 3 months ago

Dunster House Ltd is rated 4.2 based on 402 reviews