Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.17

4.2 Rating 396 Reviews

80 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 23rd June 2025

Dee

Pat Trainer

Dunster House Ltd 5 star review on 28th April 2025

Ged Mcilroy

265

Anonymous

Anonymous // 01/01/2019

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“Brilliant service from start to finish”

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Posted 4 days ago

“Great quality great looking , good instructions very happy with my new gazibo.”

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Posted 4 days ago

“After looking at sheds for a few weeks decided to buy a better made one. So glad I did. Love it.”

Dunster House Ltd 5 star review on 26th August 2025

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Posted 1 week ago

“The fully loaded bar is good quality and looks great when built in did get a bit stressed when building and feel the instructions could be better.”

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Posted 2 weeks ago

“Good product and quality parts. Some wood parts were difficult to fit but it all came together in the end.”

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Posted 3 weeks ago

“Super service, super product”

Dunster House Ltd 5 star review on 11th August 2025

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Posted 3 weeks ago

“They have always got back very quickly if I had any queries.”

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Posted 1 month ago

“Gazebo is exactly as described and pictures shown. I am always nervous when purchasing from a company I don’t know, but I would highly recommend Dunster House and would buy from them again! I spoke to there Customer services before ordering and got some reassurance. Only a few things to be improved is to be able to select when you would like delivery. I wanted it 6 weeks later but could only receive it 2 weeks from ordering. Supply a gutter kit for the 2.5m x 2.5m, and maybe introduced some options for hardwired lighting kits would have purchased both if they had been available.”

Dunster House Ltd 5 star review on 28th July 2025

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Posted 1 month ago

“Everything was as advertised, good quality product very good value. We are delighted with the finished result.”

Dunster House Ltd 5 star review on 14th July 2025

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Posted 1 month ago

“This was my first self build and it went more or less without a hitch. I am now the proud owner of a garden office! No missing parts, straightforward instructions (though in a couple of places extra detail would help) and good quality construction materials. Took longer than advertised but I put that down to the builder 😉 If you are looking to build your own then I would recommend Dunster House!”

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Posted 1 month ago

“Ordered a gazebo and summer house in January sale and it was delivered in February I was kept informed all the time of delivery date and was able to track delivery on the day. Delivered in two packs on driveway by a fork lift carried on back of truck by a very polite and competent driver. Contacted customer services as there seemed to be two roof pieces missing but turned out there was plenty with extras being added to what was required. Assembly was after laying all the pieces out in order straight forward although recommendation is two / three people I was able to erect to roof in three days by myself by using props and dead man technique. Used spare wood supplied to build shelves / gutter support and also a bin enclosure Bought different colour to outside to give two tone effect. Third thing I’ve had from Dunster House and very pleased with result”

Dunster House Ltd 5 star review on 7th July 2025

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Posted 1 month ago

“We wanted a summer house and a shed , as the garden wasnt big enough i adapted a Ragepanda 12x8 to suit our needs. the quaility and service was execelent from Dunster house from start to finish. i couldnt fault them. Thoroughly recomend them if your looking for a garden building”

Dunster House Ltd 5 star review on 1st July 2025

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Posted 2 months ago

“good producted delivered on agreed time”

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Posted 2 months ago

“Absolutely delighted with our pergola from Dunster House. Easy to order on their website, great communication from start to finish and delivery on time. Also it was no problem to put together. Already been admired by the postman! Would definitely recommend this company.”

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Posted 2 months ago

“Excellent quality wood & easy to install. Beautiful outdoor area created”

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Posted 2 months ago

“We moved into a perfect home but with a (less than ideal) single garage but with a large enough garden (with side access) to add something later. Having spent many many hours on the internet and visiting showrooms we came across the Dunster Evilgenius cabin. This cabin's configuration of single Garage/Workshop on one side and Office/Craft room on the other works perfectly. Ordering was very simple. Delivered on time and delivery guys unloaded onto our driveway nicely positioned to begin construction without nhaving to search for the correct pieces. We had a couple of family members to assist and with the very detailed instructions (plus on line videos) cabin went up with ease and took 5 days. Cabin looks like it was always there. Fits perfectly into the garden and is perfect for our needs. Thanks Dunster House for a seamless purchase of a great product.”

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Posted 2 months ago

“Our metal gazebo having been biown down to twisted metal by winds some time before, we decided to buy a wooden one from Dunster house. Great buy! Good price! This was back in February 2025, but being in our 80s we had to wait till family could erect it for us and we had a great day on 14th June 2025 doing just that. My grandson was able to stand on the roof to fix the felt so it is a sturdy piece of carpentry. His uncle, our son, helped him and all had a little hand in something! Thank you Dunster Hose. Just what we needed to be able to enjoy our garden in this heat.”

Dunster House Ltd 5 star review on 19th June 2025

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Posted 2 months ago

“I bought utopia 6x3 gazebo to replace an older version. Couldn’t be happier”

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Posted 2 months ago

“As soon as my order was received I had a phone call to arrange a delivery date. This was kept to and on the day I had a live tracking link to see where the van was. Two man delivery of product well packed and in good condition. All very easy to assemble and the wood on the climbing frame was treated and sanded smooth. Very please with the whole process from start to finish and would like pp percent recommend Dunster House. Our climbing frame is better than the German one we looked at from fatmoose and was a third of the price. Please note in my picture I changed one of the swings this was not the one supplied.”

Dunster House Ltd 5 star review on 17th June 2025

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Posted 2 months ago

“Great service quality and value. Delivered on time,drivers very helpful. Recommended highly.”

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Posted 2 months ago

Dunster House Ltd is rated 4.2 based on 396 reviews