Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.13

4.1 Rating 373 Reviews

78 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.1

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 28th April 2025

Ged Mcilroy

Dunster House Ltd 5 star review on 7th April 2025

Carol Waldren

Dunster House Ltd 5 star review on 24th March 2025

Lynn

260

Anonymous

Anonymous // 01/01/2019

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“Garden house arrived very well packed Driver deliver straite to site very helpfull, the building was fresh wood from fatory not old stored. our build took six days but I am in my late sixteys found it strait faward to build you get extra items Ie wall boads etc plenty of screws nails etc Customer servise very quick responce on a quetion I had very impressed, Fantastic quality building defo recomend.”

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Posted 2 weeks ago

“Purchased 2 Terminators 6.5x3.5 built the first in 2 days the second in 1, easy to erect, a couple of small issues, the door hinge was set by the CAD and 1 door was 10mm out on all 3 hinges, the double glazed units are good but the supply company need to pay more attention to cleaning the glass in th cavity. Other than that wonderful, and would highly recommend Dunster, we have used them 2 times now over 7 years, bougfht a 6x3 Gazebo years ago, fantastic and still looks like new”

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Posted 3 weeks ago

“Excellent communication, delivery was easy and delivered and covered up. When all the pieces were delivered I thought oh dear. Once I got all the pieces around to the back and set up, it felt better. I built it myself with a little from my daughter, had to get an extra body for the roof as I got insulated boards, built to roof level in one day. Mine is a combi, love it now.”

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Posted 1 month ago

“Absolutely love our little pub. Took 2 days to put up with a very useful friend. Really enjoying using it most nights.”

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Posted 1 month ago

“I ordered a 4x3m cabin online, emails and call to arrange date for delivery were polite and prompt. On the day the delivery driver and mate were brilliant, very helpful. Found the cabin instructions clear and had it water tight by the end of the 1st day. Spent the 2nd day on locks, guttering etc. Very pleased with the results. Looking forward to completing the garden make over so I can enjoy being in the cabin and chill out.”

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Posted 2 months ago

“Great company to deal with and very professional. Delivery arrived on time. The instructions on how to build the pergola were very clear. The driver was very helpful and friendly. I would highly recommend using Dunster House.”

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Posted 2 months ago

“I bought a 5m x 4m log cabin from Dunster House and its very well made nice thick wood, double glazed windows and doors. I am very happy with it. I would definitely use them again.”

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Posted 2 months ago

“Excellent product (log shed), delivery on time, driver and mate very pleasant. Pity after sales did not match, emails and phone calls not responded to.”

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Posted 2 months ago

“Excellent! The shed itself is absolute quality. All fittings such as hinges, roof felt etc are also great quality. The ordering/delivery process was easy to follow and hassle free. On top of all this, the itemised list of parts and easy to follow instructions have made this a smooth,problem free experience. There's also plenty of help on the Dunster House website,with useful videos to help get you started. I honestly couldn't rate Dunster House highly enough. Great product, great service.”

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Posted 3 months ago

“We wanted a new place to put our hot tub and so needed a strong cabin. This fitted the bill perfectly. Excellent communication with the company. An easy build and a product we wholly recommend. So glad we purchased it.”

Dunster House Ltd 5 star review on 17th February 2025

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Posted 3 months ago

“Great quality log cabin for the price.The two lads delivering the cabin were very helpful and they unloaded and stacked the cabin in my garage as required. The cabin itself was relatively easy to erect and took me and the wife about 2/3 days to put up and make watertight and another day to paint.”

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Posted 3 months ago

“We purchased a log cabin and would highly recommend Dunster House. The quality of product is brilliant. The sales and customer services were great and kept us informed. The delivery arrived on the date specified and can't praise the delivery driver enough. He was absolutely brilliant at getting the unit onto our driveway.”

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Posted 3 months ago

“Good price, good product and arrived ahead of schedule”

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Posted 3 months ago

“I have purchased from them before, and the quality has always been good. However, I bought a 3.5 x 2.5 pergola with roof, and although the timber structure was fine, and instructions quite clear, the corrugated roof sheets were way to flimsy in my opinion, and would have been far better had they been polycarbonate sheets. The roof lets the product down”

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Posted 3 months ago

“Dunster House supplied me with an excellent product (new windows) at a very competitive pricem, delivered swiftly. They further provided exceptional aftersales customer service when i needed advice on fixings.”

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Posted 3 months ago

“Excellent service ,good price .I would recommend getting there Summer houses by farm the best price on the net.Robert.”

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Posted 3 months ago

“Great product. We ordered from Samson who was very professional and friendly. Delivery was very good too.we did have a couple of small items missing but Louise in customer services got them sent out quickly. Excellent would definitely buy from them again”

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Posted 4 months ago

“We are over the moon with our Terminator Summerhouse from Dunster House. The advice given by the rep over the phone was great and all of our dealings from placing the order to delivery have been exceptional. The quality of the summerhouse is exceptional.”

Dunster House Ltd 5 star review on 24th January 2025

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Posted 4 months ago

“Very happy with the quality of the shed and my overall experience with Dunster House.”

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Posted 4 months ago

“Replaced another summerhouse with this one and although we've been happy with the previous quality this is far superior in terms of build precision thickness of wood panels etc. 13x10 erected in 3 days by a couple of friends. Highly recommended. Gerard Beeston”

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Posted 4 months ago

Dunster House Ltd is rated 4.1 based on 373 reviews