Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.17

4.2 Rating 396 Reviews

80 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 23rd June 2025

Dee

Pat Trainer

Dunster House Ltd 5 star review on 28th April 2025

Ged Mcilroy

265

Anonymous

Anonymous // 01/01/2019

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“Recently purchased a 3m x 3m gazebo with shingle roof and curtains. Really pleased with the quality and instructions were very clear. My wife and I erected the gazebo ourselves. We shortened the legs by 3 inches as we felt it would look too high. Even with it being lowered 3 inches the curtains were far too short and it came with hooks to hang the curtains on, which neither my wife or me could have reached. We wanted fulllenght curtains with curtain tracking. We returned and got a full refund on the curtains with no problems. We bought curtains and tracking separately. We also put guttering around the gazebo so the roof did not drip. We are now now very pleased with the end result.”

Dunster House Ltd 5 star review on 4th August 2024

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Posted 1 year ago

“I'm very pleased with the summer house it very solid its quality. I built it myself it was a challenge one I enjoyed. The delivery was very good all the components were there the only things I didn't have was the cross pieces for the windows but all in all very pleased with the result”

Dunster House Ltd 5 star review on 3rd August 2024

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Posted 1 year ago

“The whole process from start to finish was excellent and we have had so many positive compliments about our corner log cabin. It is affectionately known as Owl Lodge and we are going to use it as a garden room all year round thanks to the double glazed windows and doors Thank you very much Dunster House. Would definitely recommend someone to buy your products.”

Dunster House Ltd 5 star review on 1st August 2024

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Posted 1 year ago

“Very good product and service”

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Posted 1 year ago

“Over the moon with the purchase of my ‘Dominator’ office which I’ll be using as a garden room. From ordering on line which was a breeze, to delivery where Dunster House staff were top notch delivering the goods carefully and checking all the parts for the office were there to the build of the office was all a very pleasant experience. The crew who assembled the office were well-impressed with the quality. Would definitely recommend Dunster House.”

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Posted 1 year ago

“Great price, quality and delivery”

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Posted 1 year ago

“Great product finishes off my garden renorvation nicely.”

Dunster House Ltd 5 star review on 22nd July 2024

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Posted 1 year ago

“I did quite a lot of research into a garden office and eventually went for a Dunster Dominator 2.5 x 2.5. I was very apprehensive at first as I had never put anything together like this before and I had to buy all the tools and attempt to put it together on my own! I levelled the old patio first which took 26 bags of ballast/concrete - just to raise it 4cm one end!! I finally got the build complete after a week or so, once the first corner was fixed into position the rest was easy enough but double check then triple check your positioning before fixing down. Make sure you understand the instructions fully before you start and watch the video online. I had to pause the video in places to see how joins and folds went as some of it was not obvious from the instructions. The delivery was on time and with great communications throughout. It's now all painted with 3 coats which took longer to do than the actual construction. I have now moved in and am working in it every day and loving it. Thanks Dunster”

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Posted 1 year ago

“Excellent product Excellent customer service Fast delivery Thrilled with this company”

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Posted 1 year ago

“Very good service, from ordering to quick delivery. I changed my product to bigger size, it was done no problems. Delivery was done by pleasant staff, respected my property. Very helpful putting my delivery where I requested. I used Dunster House before, many years ago. Still the same good company, would recommend to anyone.”

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Posted 1 year ago

“Great product, kit was well labelled and build manual was very clear very happy with the finished building, we added our own insulation in the walls roof and floor. we found this together with Dunster houses very competitive price to be the most cost effective way of achieving a high quality building which is usable all year round”

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Posted 1 year ago

“Great website, excellent communication inlcuding the chat feature - easy buying process and prompt delivery with excellent and professional drivers. What's not to like?”

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Posted 1 year ago

“Sturdy design, great comms throughout, well organised delivery.”

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Posted 1 year ago

“All as listed on web pages, good quality, good delivery, good assembly. I assembled on my own in just over two days.”

Dunster House Ltd 5 star review on 24th June 2024

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Posted 1 year ago

“Delivered on time and placed neatly on driveway. As we expected having previously purchased a log cabin from Dunster, the Leviathan Pergola is excellent quality with clear assembly instructions. Highly recommend.”

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Posted 1 year ago

“Great service. Delivered when arranged.. on time. The two men were professional and had clearly done this before. Quality of wood is great. Even had praise from a carpenter! Very happy. Took hubby a bit longer to put together as he was doing it on his own. Looks fab”

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Posted 1 year ago

“Fab service no problems building the frame and grandchildren love it.”

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Posted 1 year ago

“Because it makes in order i want to. To fit my design . Also it directly,no middle man. Great self designed online. In my comfortable time.”

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Posted 1 year ago

“Good value for a window made to my measurements. Good quality. Ready quickly and delivered at a time agreed with me. Nice customer service.”

Dunster House Ltd 5 star review on 20th June 2024

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Posted 1 year ago

“Very pleased with the gazebo looks fantastic, had it installed by a builder.”

Dunster House Ltd 5 star review on 31st May 2024

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Posted 1 year ago

Dunster House Ltd is rated 4.2 based on 396 reviews