Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.69

4.7 Rating 2,851 Reviews

93 %

of reviewers recommend Dr Sam's

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678

Anonymous

Anonymous // 01/01/2019

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“I’ve been using Dr. Sam’s skincare for around two years and have genuinely loved its simplicity and the solid results. The no-nonsense approach really appealed to me. But lately, I feel the brand has lost some of its authenticity. With more and more products being added, it’s starting to feel like a money grab rather than the straightforward, expert-led range I first loved. The points system for members is a real letdown. I currently have around 3,000 points I’ll probably never use because: You can only redeem £10 at a time. You can’t use points on subscription orders (which are the only products I buy). To use points, you’re forced to buy full-price products plus pay for P&P—making that £10 discount feel pretty pointless unless you splash out even more. It’s frustrating to see a brand that started so well become overly slick with marketing tactics. I still rate the products, but the experience has pushed me to go elsewhere and try something new.”

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Posted 10 months ago

Hi Clare, thank you for getting in touch and providing this feedback. It's great to hear that you love the Dr Sam's products, ethos and impressive results! It is important that we hear from our community, and we completely understand that some things might not be to everyone's preference. It is thanks to comments, thoughts and feedback from you that we can keep improving our products and services. We've got in touch directly with a solution which we hope will reassure you that your satisfaction with the Dr Sam's brand is of the utmost importance to us, and we truly value your opinions and loyalty as a customer.

Posted 10 months ago

“Lovely products, easy to use”

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Posted 10 months ago

“I really like all of the products I’ve tried so far”

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Posted 10 months ago

“Excellent box of 'Try Me' products dispatched quickly. I'm looking forward to trying them.”

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Posted 10 months ago

“So efficient compared to a couple of other things I purchased before that have not turned up, the eye cream has already arrived and I love it Thankyou”

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Posted 10 months ago

“I had excellent advice regarding the products that would suit my skin.”

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Posted 10 months ago

“No email reminder in regards to subscription, unable to cancel until 3 cycles. Never had this with any subscription. The moisturiser just isn’t working for me, very dissapointed”

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Posted 10 months ago

Hi Eva, thank you for letting us know of this, we are very sorry to hear of your experience. We have gotten in touch to further assist you.

Posted 10 months ago

“the only clenser that works on my acne. my skin has never been better since using it”

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Posted 10 months ago

“I really rate all my Dr Sam’s products I’ve tried so far. The delivery is always so so quick and I think the prices are really fair especially on the subscribe and save. Packaging is always really good and they are products I trust. I really like Dr Sam’s educational videos and information.”

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Posted 10 months ago

“I started using Dr Sams products about 3 years ago when my skin unexpectedly erupted with cystic acne. I didn't know what to do next and my face was dry, sore and inflamed. I had seen Dr Sam's website previously during a search and just 'went for it' I will be forever grateful that I did.”

Dr Sam's 5 star review on 15th February 2025

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Posted 10 months ago

“Going through menopause and my skin has become very dry and sensitive . After some research came across Dr Sam’s products and placed a small order. I’ve started off with the moisture intense, eye brightening cream and the flawless cleanser and so far I’m really impressed. Will give it a while and if I continue to see good results will carry out the online routine finder.”

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Posted 10 months ago

“Always a great experience ordering from here! Fantastic delivery, quality and presentation when it arrives. A very happy and loyal customer!!”

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Posted 10 months ago

“Easy, peasy, no problems”

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Posted 10 months ago

“Dr Sam's is great, effect skincare.”

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Posted 10 months ago

“I've been using Flawless Cleanser already over 2 years, and it has been eye opening journey. I've experimented with a lot of alternatives, and always come back to it. Brightly / Nightly has taken some time to get used to, but overall love what I'm seeing as results. I've switched to much easier subscription plan for my Brightly / Nightly and Flawless Cleanser. Love the option to amend the dates as it fits easy around my schedule.”

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Posted 10 months ago

“I started using the clarity kit for my acne and said it would be the last thing I try before I agree to roaccutane and honestly can’t believe the difference. I never really thought anything else would help but my skin has calmed down massively and it’s even helped with previous scars. My skin feels a lot less inflamed. I was so impressed I bought full sized bottles of the treatments in the clarity kit and hope they continue to work as I’m so impressed with results!”

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Posted 10 months ago

“Alredy addicted”

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Posted 10 months ago

“A wonderful site that I completely have faith in . The products are incredibly good would highly recommend 👌”

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Posted 10 months ago

“Great products and fast delivery. Bern using dr sams for years now and I see a massive difference.”

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Posted 10 months ago

“Quick shipment. Would love to see less packaging used. I had a rather large box in comparison to the size of the product purchased.”

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Posted 10 months ago

Dr Sam's is rated 4.7 based on 2,851 reviews