Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.70

“I love Dr Sam's products. They work well for me. I wish I could continue to purchase the products but I live in Canada and I do not get the option to choose the delivery company. Because I am unable to either pay for taxes upfront or choose the delivery company, I'm at the mercy of the processing fees of which ever delivery company chosen. The last two subscription orders went through UPS and their processing fees are $30 CAD. That is two-thirds of the total cost the product on subscription. That is not sustainable for me or any one. I will sadly be cancelling my subscription.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely feedback – we’re so pleased to hear that Dr Sam’s products have been working well for you. That makes it especially disappointing to hear about the difficulties you’ve had with shipping and unexpected import fees, and we're truly sorry for the frustration this has caused. We’ve been listening to your feedback and are now switching to a Delivered Duty Paid (DDP) service for Canada. This means duties and taxes will be included at checkout, so you won’t be caught out by surprise fees or high courier processing charges like those from UPS. We know how important this is to making our products more accessible and sustainable to enjoy, and we’re confident this change will make a big difference. Thank you again for being part of the Dr Sam’s community.

Posted 1 month ago

“This moisturizer claims to be noncomedogenic but this stuff clogged my pores like crazy and broke me out in tiny bumps all over. It feels super thick and made my skin sweat. I don’t recommend”

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Posted 6 months ago

Hi there, we're very sorry to hear of this experience. We have gotten in touch with you directly to resolve this.

Posted 6 months ago

“I should have received the same products on repeat minus the one that did not suit me. It is totally confusing with the different orders. On top of this confusion, I received the smaller tube for the Flawless Intense moisturiser while I always order the 100ml. I am not pleased at all at the confusing history and not receiving the right amount I ordered.”

Helpful Report

Posted 6 months ago

Hi there, thank you for reaching out and sharing your concerns with us. We can see your subscription order was processed correctly as per your schedule, but we're truly sorry to hear about the confusion with managing your orders and have got in touch directly to resolve this promptly for you.

Posted 6 months ago

“Whilst the products seem good so far the shopping experience isn't great. I've only ordered twice but both times I've needed to contact customer services and pay up front, then been refunded for offers that don't work.”

Helpful Report

Posted 7 months ago

Hi Rebecca, thank you for taking the time to share your thoughts with us. We're glad to hear you're reaping the rewards from the products, but we sincerely apologize for the issues you've encountered with your shopping experience. Your feedback is vital, and we want to ensure a smoother process moving forward. It is thanks to insight from our customers that we can continue to improve the quality of our services and your experience with us, and have got in touch directly to provide further clarification.

Posted 7 months ago

“As a UK TV Shopping Beauty expert I was introduced to Dr Sam’s Brightly serum on air and I decided to try the rest of the range: Flawless cleanser, tinted/non tinted SPF, Intense moisturiser, Mask, Nightly Pro, Brightly and the Micellar water. I am 47 yrs old and have always suffered with forehand breakouts and post inflammatory acne melasma which is why I decided to work in the beauty industry. I have been treated in the past with Roaccutane, antibiotics, topicals, Obagi and contraceptive pills. The only success I have had is using a prescription cream called Pigmanorm containing %1 tretinoin, hydroquinone and hydrocortisone. I was trying to ween myself off this cream as I am aware of its long term implications and jumped straight into trying Dr Sam’s skincare system. I experienced itchy then tight skin as well as white heads/boils on my chin, neck and behind my ears. I didn’t have success in getting an appointment with Dr Sam as I was told she only has availability for her existing clients but I could see another of her team of dermatologists. I tried the 6 week cycle method of purging but the more I was breaking out the more pigmentation marks I was experiencing and this was affecting my confidence being on TV daily as a beauty expert! I surrendered and returned back to the Pigmanorm cream and the breakout’s have stopped. I will only use the Flawless cleanser and Intense moisturiser with probiotics now from Dr Sam’s as the rest of the range doesn’t agree with me sadly. I hope this review helps others who are suffering with their skin in adulthood like me and have spent a lot of money trying to self-cure. Natalia Ferrara”

Helpful Report

Posted 8 months ago

Hi Natalia, thank you for sharing your experience and feedback with us. We're truly sorry to hear that you faced difficulties during the transition from your previous skincare regimen. It's important to us that every customer's skin responds positively to our range, and we completely understand how frustrating it must be when results aren't as hoped, especially in your line of work. We do wish to assure you that we would expect to see purging of the skin when introducing new actives. This is actually a really good sign that your skin is responding to the products and doing what it needs to do, although we understand the difficulty with this, particularly as a beauty expert in the public eye. We appreciate your honesty and willingness to share your journey, and we hope that the Flawless Cleanser and Intense Moisturiser continue to support your skincare routine. We've got in touch directly to provide further advice and assistance. Wishing you the best on your skincare journey!

Posted 8 months ago

“My product was returned to the original warehouse after waiting a few weeks for the item! Only after I inquired a couple times was I told this was what whappened. You only gave me a 10% off coupon on my next order for this inconvenience! Therefore, I will not be buying another Doctor Sam’s product…”

Helpful Report

Posted 8 months ago

Hi Pamela, we're sorry for the return of your order due to a scanning issue with the courier - this was resent as soon as the reason for the delay became apparent, and a discount code issued for your next order. We hope you'll enjoy your replacement order when it arrives and will give us another chance once you see the results our products yield.

Posted 8 months ago

“It is too difficult to use the points now they are converted to s code I’ll never remember to find the email with the code on so I’ve basically lost 1000 points”

Helpful Report

Posted 8 months ago

Dear Sheila, thank you so much for this feedback. Just to reassure you, reward codes are valid for a full year after they’ve been converted. However, if you happen to have any unused codes, it’s absolutely no trouble at all for us to convert them back into points. That way, you don’t need to worry about them going to waste, and you can reconvert them whenever it suits you best. Simply drop us a line at hello@drsambunting.com and we’ll be more than happy to take care of it for you. We’d never want you to miss out on the lovely rewards you’ve earned.

Posted 8 months ago

“I have been trying to redeem a number of points but have been totally unable to do so. I have asked for help but so far no response. The online solution doesn't seem to work.”

Helpful Report

Posted 9 months ago

Thank you so much for your feedback, and we’re so sorry to hear you've had trouble redeeming your points. That’s certainly not the experience we want for our community. We did reply to your original message, so it may be worth checking your junk or spam folder just in case it ended up there. If our response still hasn’t come through after checking, please do drop us another message at hello@drsambunting.com with a few more details and we’ll make sure to get everything back on track for you as quickly as possible.

Posted 9 months ago

“I can never apply reward points because I don't accept cookies. I reported this to you over 6 months ago and it has not been fixed.”

Helpful Report

Posted 9 months ago

Thank you so much for your review and for flagging this issue with us. We’re pleased to let you know that the reward points system has since been updated and is now working as it should. We’ve tested this thoroughly, and everything appears to be functioning correctly. It’s likely that the difficulty you experienced was related to browser settings or privacy tools, as we’ve found that refusing cookies can sometimes interfere with how certain features perform. If you ever have trouble in future, please do get in touch with our Customer Care team who’ll be happy to help guide you through it. Thank you again for your patience and for helping us improve the experience.

Posted 9 months ago

“The delivery always took longer than 3 days. I am very pleased with the product and I am hoping the delivery will be quicker in the future.”

Helpful Report

Posted 11 months ago

Hi there, thank you for your feedback! After verification, you placed your order on the 20th Jan, and your order is out for delivery today the 23rd Jan - meaning your order is bang within the three day delivery timeline. We hope you will enjoy your order once it is received :)

Posted 11 months ago

“I have received the wrong order. I requested the flawless Intense moisturiser but have received the normal one .”

Helpful Report

Posted 1 year ago

“Extremely frustrated with recent experience ordering on the website. Firstly I set up a duplicate subscription (in error) and having emailed customer service to cancel, I am still waiting for a response 5 days later. Secondly I ordered a product to be delivered to me, but somehow I or the system selected the wrong shipping address - and the item has now been sent and received and I still dont have the product I wanted.. Feel like tearing my hair out and need to go and calm down. Never had these issues with subscriptions or orders in the past....”

Helpful Report

Posted 1 year ago

Hi there, thank you for letting us know of this, we are very sorry to hear of your experience. I can see your duplicate subscription has now been cancelled as requested. We have gotten in touch to further assist you.

Posted 1 year ago

“Dr Sam’s suncream is a wonderful product, albeit pricey. During my last checkout I was unable to add my 2 samples to my cart. When I messaged a customer service representative she told me that “it was not possible “ to mail me out the samples (after my order had been placed). I find that hard to comprehend and am disappointed with the reply I received.”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely feedback about Dr Sam’s sunscreen! We’re truly sorry for the hiccup with your checkout and any disappointment it may have caused. While we’re unable to send samples separately after an order is placed, we recommend giving your cart a little extra love next time to make sure all the goodies you want are included. Your feedback helps us grow, and we’re grateful for it. If there’s anything else we can do for you, please don’t hesitate to let us know. We’re here to help!

Posted 1 year ago

“On the whole , I've payed for quick delivery , the vitamin c I'm STILL WAITING FOREVEN THOUGH PAYED FOR 1 TO 2 DAY DELIVERY. 3 days later I'm still waiting !! Seeing good results so far , 1 month in .”

Helpful Report

Posted 1 year ago

Hi there, thank you so much for providing us with this feedback. The team has been in touch and we trust this matter has been resolved for you.

Posted 1 year ago

“I am still waiting for one of the product. I had to send several messages to get a replacement.”

Helpful Report

Posted 1 year ago

Hi Colombe, thank you for your feedback, I'm very sorry for the difficulties faced. I can see that our team has been in touch regarding this issue, and that your replacement has now been delivered. We hope you will enjoy your order!

Posted 1 year ago

“so saddd with this after a few days noticed i have a lot more texture then usual , like little bumps all on my forehead chin & cheeks. also doesn’t feel that nice on the skin ! was expecting more from something nearly £50”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are so sorry to hear that you did not get on with our products. Please reach out to our Customer Support team on hello@drsambunting.com as we would love to resolve this for you. Look forward to hearing from you. Dr Sam’s Customer Support

Posted 1 year ago

“I have been using The flawless brightly serum for a few months now and it has left me rather disappointed! No matter how hard I try to make it work, it just piles off. Gave two stars only because it seems like helping a bit with the uneven texture.”

Helpful Report

Posted 2 years ago

“Unfortunately I’m not happy with my order. I really dislike the texture of the serum. No matter how little or how much I apply, it peels off throughout the day, and it doesn’t agree with my skin. I have contacted the team in order to return it and hopefully that will be an easy process. I’ll update my comment in due course.”

Helpful Report

Posted 2 years ago

“It’s fragrance-free, foam-free, clear, thick jelly like consistency, it feels nice when applying it on the skin. It works well for everyone else. But unluckily, it isn’t for me. I broke out after using this. I gave it another 3 days to see if it improves but broke out very badly after that. I have acne prone/clog prone sensitive skin.”

Helpful Report

Posted 2 years ago

“SPF is so very drying on my skin. It feels uncomfortable and is not a great product.”

Helpful Report

Posted 2 years ago

Dr Sam's Reviews