Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,142 Reviews

92 %

of reviewers recommend Dr Sam's

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576

Anonymous

Anonymous // 01/01/2019

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“I have been happy with Dr Sams products previously”

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Posted 10 hours ago

“I’ve just recently started using these products and have found them excellent and they really help my dry skin , highly recommend”

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Posted 1 day ago

“Updating dates for subscription skin products is generally very easy. It would be helpful to have an easier way to 'add on' another product using reward points. I always struggle to see how to add on something to a routine delivery”

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Posted 1 day ago

“Great service, really enjoying using products they actually work.”

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Posted 2 days ago

“Great products, love the subscription service.”

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Posted 2 days ago

“Great moisturiser product so far, i've been using for about a week. No smellbor greasy feel, but moisturising. I may try the intense moisturiser too. I like that the products are in plain white containers/packaging. I ordered the cleanser too as I like the fact that you can order just a refill.”

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Posted 3 days ago

“Lovely products, have really helped my skin after developing allergies Checkout process is a little frustrating when it comes to using reward points, please make this easier!”

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Posted 3 days ago

“Love Dr Sam skincare, can see the difference when using their product.”

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Posted 3 days ago

“Website good in general especially in terms of information. Harder to navigate for an iPhone - I already have a subscription for the product I needed but didn’t have the button to bring the item forward without bringing the rest of the subscription forward - this was available for other subscriptions however. A bug with some buttons sitting lower on the screen. Couldn’t bundle with non subscriber items which I had points to redeem against, resulting in additional postage and wasted packaging. Best point is that any product issues are resolved quickly and well.”

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Posted 3 days ago

“I love the products, so no issues ordering and have ordered more from the range. The moisturizer is my favorite, very creamy and feels nice on my skin. Been using it for a few weeks now, but the redness from perimenopause is not going down much, so time will tell, early days. Delivery was within 48 hours.”

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Posted 4 days ago

“Reward points seem impossible to use! Wanted to order hand cream x 2. The Checkout page asked how many of my 2089 reward points I wanted to use. Moved the slider to 2000 & clicked "redeem" but the discount didn't appear. Tried to use just 500 points and a £5 discount did appear, so tried to repeat that & now told I couldn't use the discount again. So abandoned the purchase. Now my rewards account shows I've redeemed 2 x £5 discounts, and I haven't even placed an order! Emailed customer services who said they'd escalate the query. Have heard nothing back. Feeling extremely disappointed!”

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Posted 4 days ago

Hi there, we're really sorry to hear about your frustrating experience with redeeming your reward points. We understand how disappointing it can be when things don’t go as planned, especially after you've put in the effort to try and use your rewards. The maximum amount you can redeem per order is £10/1000 points. Your feedback is invaluable to us, and we want to make things right as quickly as possible. We've got in touch directly to further assist.

Posted 4 days ago

“Dr Sam has been very helpful when I've been asking advice. I am.looking forward to receivingy order Thankyou Suzanne”

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Posted 4 days ago

“The website is very intuitive and the customer support great at answering questions promptly.”

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Posted 4 days ago

“Amazing products that genuinely make a difference to the quality of my skin. I have trusted the advice and products since having a consultation with Dr Sam in 2016 and have not found products or service that can match these so will be a loyal customer for life!”

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Posted 5 days ago

“Wonderful customer service.”

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Posted 5 days ago

“Have been using Dr Sam’s products for almost 2 years now and so far quite happy with the results :)”

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Posted 5 days ago

“Easy shopping experience. Great quality products. Repeat purchaser. Glad of the deals/subscription options.”

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Posted 6 days ago

“I love this stuff. It’s so easy to use and I get consistent results. I just introduced flawless neutralising gel to my routine and it’s a game changer!!!”

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Posted 6 days ago

“As a UK TV Shopping Beauty expert I was introduced to Dr Sam’s Brightly serum on air and I decided to try the rest of the range: Flawless cleanser, tinted/non tinted SPF, Intense moisturiser, Mask, Nightly Pro, Brightly and the Micellar water. I am 47 yrs old and have always suffered with forehand breakouts and post inflammatory acne melasma which is why I decided to work in the beauty industry. I have been treated in the past with Roaccutane, antibiotics, topicals, Obagi and contraceptive pills. The only success I have had is using a prescription cream called Pigmanorm containing %1 tretinoin, hydroquinone and hydrocortisone. I was trying to ween myself off this cream as I am aware of its long term implications and jumped straight into trying Dr Sam’s skincare system. I experienced itchy then tight skin as well as white heads/boils on my chin, neck and behind my ears. I didn’t have success in getting an appointment with Dr Sam as I was told she only has availability for her existing clients but I could see another of her team of dermatologists. I tried the 6 week cycle method of purging but the more I was breaking out the more pigmentation marks I was experiencing and this was affecting my confidence being on TV daily as a beauty expert! I surrendered and returned back to the Pigmanorm cream and the breakout’s have stopped. I will only use the Flawless cleanser and Intense moisturiser with probiotics now from Dr Sam’s as the rest of the range doesn’t agree with me sadly. I hope this review helps others who are suffering with their skin in adulthood like me and have spent a lot of money trying to self-cure. Natalia Ferrara”

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Posted 1 week ago

Hi Natalia, thank you for sharing your experience and feedback with us. We're truly sorry to hear that you faced difficulties during the transition from your previous skincare regimen. It's important to us that every customer's skin responds positively to our range, and we completely understand how frustrating it must be when results aren't as hoped, especially in your line of work. We do wish to assure you that we would expect to see purging of the skin when introducing new actives. This is actually a really good sign that your skin is responding to the products and doing what it needs to do, although we understand the difficulty with this, particularly as a beauty expert in the public eye. We appreciate your honesty and willingness to share your journey, and we hope that the Flawless Cleanser and Intense Moisturiser continue to support your skincare routine. We've got in touch directly to provide further advice and assistance. Wishing you the best on your skincare journey!

Posted 6 days ago

“Cleared up my skin blemishes and seems mild and kind on my skin”

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Posted 1 week ago

Dr Sam's is rated 4.7 based on 2,142 reviews