Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,138 Reviews

92 %

of reviewers recommend Dr Sam's

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Dr Sam's 5 star review on 14th April 2025

Zoe

Dr Sam's 5 star review on 13th April 2025

Arnela

570

Anonymous

Anonymous // 01/01/2019

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“Love your products”

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Posted 54 minutes ago

“Great service, really enjoying using products they actually work.”

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Posted 1 day ago

“Great products, love the subscription service.”

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Posted 1 day ago

“Great moisturiser product so far, i've been using for about a week. No smellbor greasy feel, but moisturising. I may try the intense moisturiser too. I like that the products are in plain white containers/packaging. I ordered the cleanser too as I like the fact that you can order just a refill.”

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Posted 1 day ago

“Lovely products, have really helped my skin after developing allergies Checkout process is a little frustrating when it comes to using reward points, please make this easier!”

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Posted 1 day ago

“Love Dr Sam skincare, can see the difference when using their product.”

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Posted 2 days ago

“Website good in general especially in terms of information. Harder to navigate for an iPhone - I already have a subscription for the product I needed but didn’t have the button to bring the item forward without bringing the rest of the subscription forward - this was available for other subscriptions however. A bug with some buttons sitting lower on the screen. Couldn’t bundle with non subscriber items which I had points to redeem against, resulting in additional postage and wasted packaging. Best point is that any product issues are resolved quickly and well.”

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Posted 2 days ago

“Ich liebe Dr.Sam's Skincare, seit ich sie benutze habe ich endlich meine Hautunreinheiten in den Griff bekommen”

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Posted 2 days ago

“I love the products, so no issues ordering and have ordered more from the range. The moisturizer is my favorite, very creamy and feels nice on my skin. Been using it for a few weeks now, but the redness from perimenopause is not going down much, so time will tell, early days. Delivery was within 48 hours.”

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Posted 2 days ago

“Reward points seem impossible to use! Wanted to order hand cream x 2. The Checkout page asked how many of my 2089 reward points I wanted to use. Moved the slider to 2000 & clicked "redeem" but the discount didn't appear. Tried to use just 500 points and a £5 discount did appear, so tried to repeat that & now told I couldn't use the discount again. So abandoned the purchase. Now my rewards account shows I've redeemed 2 x £5 discounts, and I haven't even placed an order! Emailed customer services who said they'd escalate the query. Have heard nothing back. Feeling extremely disappointed!”

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Posted 3 days ago

Hi there, we're really sorry to hear about your frustrating experience with redeeming your reward points. We understand how disappointing it can be when things don’t go as planned, especially after you've put in the effort to try and use your rewards. The maximum amount you can redeem per order is £10/1000 points. Your feedback is invaluable to us, and we want to make things right as quickly as possible. We've got in touch directly to further assist.

Posted 2 days ago

“Dr Sam has been very helpful when I've been asking advice. I am.looking forward to receivingy order Thankyou Suzanne”

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Posted 3 days ago

“Even when you’re not perfectly consistent with your routine, your skin adjusts very quickly to the beneficial effects of the products. Very nice!”

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Posted 3 days ago

“The website is very intuitive and the customer support great at answering questions promptly.”

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Posted 3 days ago

“Amazing products that genuinely make a difference to the quality of my skin. I have trusted the advice and products since having a consultation with Dr Sam in 2016 and have not found products or service that can match these so will be a loyal customer for life!”

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Posted 3 days ago

“Wonderful customer service.”

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Posted 3 days ago

“I love everything about shopping at Dr. Sam‘s! The online shop, the free samples, the reward system, the superb customer service and the very fast international shipping! Keep it up :) I’m a happy customer.”

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Posted 4 days ago

“Have been using Dr Sam’s products for almost 2 years now and so far quite happy with the results :)”

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Posted 4 days ago

“Easy shopping experience. Great quality products. Repeat purchaser. Glad of the deals/subscription options.”

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Posted 4 days ago

“I love this stuff. It’s so easy to use and I get consistent results. I just introduced flawless neutralising gel to my routine and it’s a game changer!!!”

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Posted 5 days ago

“I can tell you when the saker kommer”

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Posted 5 days ago

Dr Sam's is rated 4.7 based on 2,138 reviews