Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,142 Reviews

92 %

of reviewers recommend Dr Sam's

Visit Website

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Italiano

Español

Dansk

Français

“love the product formulation when looking at the ingrediense list and also how the products feels. Im very prone to comedones but with your products i dont get any.”

Helpful Report

Posted 2 hours ago

“I have been happy with Dr Sams products previously”

Helpful Report

Posted 4 hours ago

“I’ve just recently started using these products and have found them excellent and they really help my dry skin , highly recommend”

Helpful Report

Posted 19 hours ago

“Updating dates for subscription skin products is generally very easy. It would be helpful to have an easier way to 'add on' another product using reward points. I always struggle to see how to add on something to a routine delivery”

Helpful Report

Posted 20 hours ago

“Love your products”

Helpful Report

Posted 1 day ago

“Great service, really enjoying using products they actually work.”

Helpful Report

Posted 2 days ago

“Great products, love the subscription service.”

Helpful Report

Posted 2 days ago

“Great moisturiser product so far, i've been using for about a week. No smellbor greasy feel, but moisturising. I may try the intense moisturiser too. I like that the products are in plain white containers/packaging. I ordered the cleanser too as I like the fact that you can order just a refill.”

Helpful Report

Posted 2 days ago

“Lovely products, have really helped my skin after developing allergies Checkout process is a little frustrating when it comes to using reward points, please make this easier!”

Helpful Report

Posted 2 days ago

“Love Dr Sam skincare, can see the difference when using their product.”

Helpful Report

Posted 3 days ago

“Website good in general especially in terms of information. Harder to navigate for an iPhone - I already have a subscription for the product I needed but didn’t have the button to bring the item forward without bringing the rest of the subscription forward - this was available for other subscriptions however. A bug with some buttons sitting lower on the screen. Couldn’t bundle with non subscriber items which I had points to redeem against, resulting in additional postage and wasted packaging. Best point is that any product issues are resolved quickly and well.”

Helpful Report

Posted 3 days ago

“Ich liebe Dr.Sam's Skincare, seit ich sie benutze habe ich endlich meine Hautunreinheiten in den Griff bekommen”

Helpful Report

Posted 3 days ago

“I love the products, so no issues ordering and have ordered more from the range. The moisturizer is my favorite, very creamy and feels nice on my skin. Been using it for a few weeks now, but the redness from perimenopause is not going down much, so time will tell, early days. Delivery was within 48 hours.”

Helpful Report

Posted 3 days ago

“Reward points seem impossible to use! Wanted to order hand cream x 2. The Checkout page asked how many of my 2089 reward points I wanted to use. Moved the slider to 2000 & clicked "redeem" but the discount didn't appear. Tried to use just 500 points and a £5 discount did appear, so tried to repeat that & now told I couldn't use the discount again. So abandoned the purchase. Now my rewards account shows I've redeemed 2 x £5 discounts, and I haven't even placed an order! Emailed customer services who said they'd escalate the query. Have heard nothing back. Feeling extremely disappointed!”

Helpful Report

Posted 4 days ago

Hi there, we're really sorry to hear about your frustrating experience with redeeming your reward points. We understand how disappointing it can be when things don’t go as planned, especially after you've put in the effort to try and use your rewards. The maximum amount you can redeem per order is £10/1000 points. Your feedback is invaluable to us, and we want to make things right as quickly as possible. We've got in touch directly to further assist.

Posted 3 days ago

“Dr Sam has been very helpful when I've been asking advice. I am.looking forward to receivingy order Thankyou Suzanne”

Helpful Report

Posted 4 days ago

“Even when you’re not perfectly consistent with your routine, your skin adjusts very quickly to the beneficial effects of the products. Very nice!”

Helpful Report

Posted 4 days ago

“The website is very intuitive and the customer support great at answering questions promptly.”

Helpful Report

Posted 4 days ago

“Amazing products that genuinely make a difference to the quality of my skin. I have trusted the advice and products since having a consultation with Dr Sam in 2016 and have not found products or service that can match these so will be a loyal customer for life!”

Helpful Report

Posted 4 days ago

“Wonderful customer service.”

Helpful Report

Posted 4 days ago

“I love everything about shopping at Dr. Sam‘s! The online shop, the free samples, the reward system, the superb customer service and the very fast international shipping! Keep it up :) I’m a happy customer.”

Helpful Report

Posted 5 days ago

Dr Sam's is rated 4.7 based on 2,142 reviews