Drink Finder Reviews

Name: Drink Finder
Address: 30, Fore Street, Falmouth, Constantine
Rating: 4.83

4.8 Rating 4,245 Reviews

97 %

of reviewers recommend Drink Finder

4.8

Based on 4,245 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01326 340226

Email:

jon@drinkfinder.co.uk

Location:

30, Fore Street, Falmouth
Constantine
TR11 5AB

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Drink Finder 5 star review on 9th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, similar to the last buyer. Drink Finder mislead me. They were advertising a 2012 version of a wine I like. I paid extra for postage and they sent me a 2019 version of the wine. Sam representing drinking finder has blamed Amazon for their advert and they have made it difficult to return the wine and for me to obtain a refund. A horrible experience. I buy a lot of wine online, dealing with Drink Finder has been a very poor experience.”

Helpful Report

Posted 1 week ago

Hi Julian Thank you for taking the time to leave a review and we are sorry, once again for the inconvenience caused with your Amazon order. As Sam explained, Amazon own the listings on there and our system simply connects via barcode, with some wines where the barcode remains the same vintage after vintage it can be difficult to deal with. Despite 1,000's of requests with Amazon to update images, vintages and so on nothing gets changed. You will not find the 2012 vintage of the wine you were looking for anywhere. We do advise when buying wine, if vintage is important in the sale to contact the seller direct if buying third party. Vintages are kept up to date on our own site. We are sorry for the inconvenience caused this time and hope you will shop direct another time. You will see that we are a professional, speedy and competitive independent wine and spirit merchant. Drink Finder

Posted 1 week ago

“Extremely poor service. I paid extra for delivery on the following day. It was for my birthday party. The website gave me the option for that particular delivery. I even received an email immediately that my order was being processed. No show. I emailed for an update on Saturday afternoon, still hoping it would arrive. There was no response even. Very disappointed especially that it was for my birthday. I don't think I will use drinkfinder again in a hurry. I should have read trustpilot reviews before ordering. Lesson learned the hard way!”

Helpful Report

Posted 2 weeks ago

Hi Mehnaz Unfortunately on this occasion you placed your order on Good Friday for a Saturday delivery. Our office for online orders is shut at the weekend and in addition was shut on Good Friday and Easter Monday due to being a national bank holiday. We are sorry for the inconvenience, you were contacted first thing on the Tuesday and a full refund was issued. Drink Finder

Posted 1 week ago

“I ordered something and received a product that was not even displayed on the website. Deeply disappointed!”

Helpful Report

Posted 3 months ago

“I telephoned for some advice was told we are short staffed cannot deal with this on phone you'll need to email”

Helpful Report

Posted 4 months ago

Hi Ann We do apologise that on this occasion when you rang to place an order we nobody was free to take it. We have been short staffed with seasonal sickness and swamped with festive orders. We do appreciate you being able to place the order on the website as you did. We do prefer customers to place orders through the website, but will take phone orders where possible, it was just not possible on this occasion. Drink Finder

Posted 3 months ago

“It’s not turned up yet after 5 days”

Helpful Report

Posted 4 months ago

“I ordered bottles of rum from Drink Finder. They delivered a different/incorrect rum to the ones ordered. This was meant to be taken on holiday, but I had to send them back for a refund and order from another supplier. I now need to waste my time re-posting the wrong delivery and spend more time re-ordering. Will need to await refund. The company said that it was "human error". Would not order from them again.”

Helpful Report

Posted 8 months ago

We're so sorry to hear that you had a negative experience with your recent order from Drink Finder. We take customer satisfaction very seriously. We understand that you were planning to take the rum on holiday, and we apologize for the inconvenience this has caused you. We offered to collect the incorrect products and deliver the correct ones on the same day, this was offered right away and would have taken place before your trip. We appreciate your feedback, and we're committed to providing our customers with the best possible experience. Human errors can occur and we hope that you'll give us another chance in the future. Drink Finder

Posted 8 months ago

“Very poor delivery communication, left waiting around for days, requested a refund of delivery cost for all inconvienince endured needless to say NO response...”

Helpful Report

Posted 1 year ago

Hi Linda We are sorry to hear of your disappointment to claiming a refund for the delivery. It was an economy delivery service that was paid for (2-3 working days) and the parcel arrived on day 3 within the given timeframe. If products are required sooner, our Express Delivery is an excellent next working day service for a minor additional cost. Regards Drink Finder

Posted 11 months ago

“Ordered a week ago and took the 2 to 3 day cycle for delivery. Still not here and considering that we live an hour away from where you are based I believe this is poor service. Should have arrived in time to make my mothers xmas... didn't happen. Don't offer a service you can't meet.”

Helpful Report

Posted 1 year ago

Hi James Sorry for the inconvenience caused with the local depot between us and yourself. Due to the Royal Mail strikes we have been, like most companies pushing all consignments with their couriers and overweighing them with more than they can handle which has caused delays with some deliveries. We do apologise once again. Drink Finder

Posted 1 year ago

“Well what can I say? I paid for express delivery to be delivered on the 21st June ready fory birthday on the 24th June. When it still hadn't arrived on the afternoon of the 22nd, I called Drink Finder to inquire where it was. They said DHL have it and it is out of their hands. Well it is now the 26rh and still no delivery. Pathetic to say the least. What a waste of time and money and a birthday partially ruined to boot.”

Helpful Report

Posted 1 year ago

Hi Simon The issue with the delivery was a little out of our hands, but we monitored it and updated you every step of the way. There was a breakage and then this came back to us, which we replaced the order with fresh stock. We gave a refund for the delivery and a refund for a few of the products as a few drinks on us for your belated birthday. We would say we went above and beyond dealing with something that was out of our hands. Drink Finder

Posted 1 year ago

“Bought a gift for a friend I was visiting in the USA, or at least thought I had: I was contacted a few days after ordering to tell me that they didn't actually have the item in question after all. It was then too late to acquire it from elsewhere before we left. If they're this bad at inventory management, what else is wrong I wonder. Avoid.”

Helpful Report

Posted 1 year ago

Hi Matthew Appreciate the time taken for leaving a review. Unfortunately, you placed the order on a Saturday evening when nobody is at work processing and dispatching. So this was processed for dispatch on Monday when the stock error was found and you were notified and refunded. Drink Finder

Posted 1 year ago

“Shocking excuse for a company that misrepresents products online, changes it and the description after the fact and then proceeds say that the issue is a presentational one. I know the product I was attempting to purchase very well, and do not accept the word of a guy in marketing whose literal job is to make goods marketable/enticing to the consumer. It would seem, by misleading them too. Since the company won’t refund me I have submitted a claim and supporting evidence to PayPal in the event that this will be resolved the way it should have been.”

Helpful Report

Posted 2 years ago

“Cant review as it has not yet been delivered despite advice that it was on its way!”

Helpful Report

Posted 2 years ago

“Another order cancelled. Feels like it’s not worth the hassle or waiting for money to be returned.”

Helpful Report

Posted 2 years ago

Hi Doug, We can see from your order history you are purchasing whisky with high demand and low availability. Unfortunately, as you will have experienced time and time again with many companies, websites are unable to keep up with the demand for limited released whiskies. When we oversell, like the others, we work through the orders in chronological order and once the allocation is depleted we issue full refunds. We are sorry you were disappointed on this occasion. Drink Finder

Posted 2 years ago

“I have order a 2016 and I receive a 2017, I do not recommend this website”

Helpful Report

Posted 3 years ago

Hello We are sorry this vintage change slipped through the net with the high volume. The invoice and delivery note from the UK supplier still stated 2016. We do endeavour to call a customer if a change has been made and we notice it in good time. Your order was one that got through before this vintage had been noticed - only a few hours since delivery. We do state in our Terms and Conditions the following: Strength & Vintages May vary from those shown, but we will update as often as possible. In these circumstances we will send the next vintage available. Please specify in the extra Info if you require a specific vintage or strength. Resolved there and then on the phone with you; we booked the collection from you for the new vintage and offered a full refund with no problem. Drink Finder

Posted 3 years ago

“1. Couldn't order online from Australia to deliver to business and family in the UK (42 bottles) because the checkout doesn't have Australia as a billing address country. 2. Wrote to them via their online contact form, it didn't confirm it was sent so... 3. Wrote direct to their listed email address sales@ Didn't get a response. 4. Ordered from Hennings instead.”

Helpful Report

Posted 3 years ago

“Waited a week, then i decided to make contact, only to find out none in stock and not getting anymore in. Makes me wonder how long I would have waited to find this out if I hadn't made contact first. Not very good for a first time buyer.”

Helpful Report

Posted 3 years ago

Hi Thomas, We attempted to call you at the first point of processing your order and finding we were short of the stock. Sadly there was no answer and no voicemail to leave a message. We then were waiting for confirmation of UK stock availability, in that time you called us. Sorry you had a bad first experience. Regards, Drink Finder

Posted 3 years ago

“I orderd a bottle with a different cover around the bottle. On the picture was a old packshot of the product which I was looking for. I received the new one and nobody is interested in taking care of my problem!!”

Helpful Report

Posted 3 years ago

Hi Gunther, We have been in communication with you via email and you have not replied to our last email. We explained that the image on the site is the correct presentation for what you have received. This was a sale item and end of line which had been heavily discounted. We offered that you could send back to us at your own cost from Germany for a refund of the bottle only. But you have not replied. Regards Drink Finder

Posted 3 years ago

“Received email advising order dispatched, on receiving no delivery, contacted company to be told awaiting stock....”

Helpful Report

Posted 4 years ago

“non si sa nulla della spedizione”

Helpful Report

Posted 4 years ago

Hello We would advise that if you are having issues with your delivery overseas please contact us at sales@drinkfinder.co.uk Please be aware that there are serious delays with overseas shipping at the moment due to COVID-19 Drink Finder

Posted 4 years ago

“I have ordered Springbank 2016 and paid premium price not rrp but when received it wasn’t brand new condition. There was scratches all around box as it was gift for someone so I returned and got my full refund..all good but biggest disappointment was when drink finder replied that product doesn’t has to be same as pictures shown on website...well it’s not auction site or secondary market site even they show or write description if product is somehow not like new ... I buy at least 50 bottles a month online never had that kind response before....”

Helpful Report

Posted 4 years ago

Hi Randhir We are sorry that you were disappointed with this product and order. The item was in brand new condition as it came into us from Springbank. It is well known that their presentation cardboard boxes are inexpensive and not well made, on this occasion there was some ink that had rubbed off. Images shown are for illustration purposes as we have multiple of the item and can not list every one separately like an auction site would. We dealt with your query correctly and in a great time, we had it collected and a full refund applied when it was received back. Again we are sorry for your disappointment. Regards Drink Finder

Posted 4 years ago

Drink Finder is rated 4.8 based on 4,245 reviews