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Drink Finder Reviews

4.8 Rating 4,247 Reviews

97 %

of reviewers recommend Drink Finder

Company Reviews

Product Reviews

4.8

Based on 4,247 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01326 340226

Email:

jon@drinkfinder.co.uk

Location:

30, Fore Street, Falmouth
Constantine
TR11 5AB

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Drink Finder 5 star review on 9th March 2024

Drink Finder 5 star review on 16th September 2023

Drink Finder 5 star review on 23rd August 2023

Drink Finder 5 star review on 21st December 2022

Drink Finder 5 star review on 19th December 2022

Drink Finder 5 star review on 7th April 2022

Drink Finder 5 star review on 17th January 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Automatic address finder removed the delivery address and substituted the billing address for my situation where billing address and delivery address are not the same. Delivery driver parked in the middle of the road, attempted to hand me the parcel by entering the neighbours' gate and handing it over the garden wall. Having been sent to my back door, he put the parcel on the ground and left. I was left to pick up a 14 kilo parcel myself and bring it inside. I am 79 years old and cannot easily any longer bend and lift heavy weights. He could see my approximate age.”

Posted 2 months ago

Hi Charles Thank you for taking the time to share your recent delivery experience with us. We are sincerely sorry to hear that the automatic address finder caused an issue and the delivery itself was far from satisfactory. We take such concerns very seriously and appreciate you bringing them to our attention. We want to assure you that we are actively investigating this incident. We will be reviewing the automatic address finder issue with the relevant team to prevent similar occurrences in the future. Additionally, we will address the driver's conduct with the service provider. Once again, we are truly sorry for the inconvenience and stress caused. We value your business and hope to regain your trust in the future. Drink Finder

Posted 1 month ago

“I purchased a gift voucher, which was ok so far as it went, but the design of the voucher leaves a lot to be desired when it is being given to someone as a thank you for what they have done.”

Posted 3 months ago

“sold the item in a store so I didn’t get it. I did get a full refund but quite annoyed at this experience”

Posted 3 months ago

Hi Beth We are sorry for the inconvenience caused. Our shop shares the online stock. During very busy periods it sometimes occurs that by the time we get to the shelf with your order it has been brought. It is a rarity and hopefully you will give us a try once more. Drink Finder

Posted 3 months ago

“Disappointing. . . Bought as a gift over a week in advance of a friend's birthday. Took more than a week to be delivered hence missing her birthday and without the message I had included when I purchased (but with the invoice included), so she had no idea who it was from! Not the gift delivery I had hoped for.”

Posted 1 year ago

Hi Helen Thank you for the review. On reviewing this we can see you ordered on the Saturday, dispatched Monday and arrived Thursday in line with the economy time frame that was selected at checkout. Unfortunately, there does not seem to be a gift message included on our system as thought to have been submitted by yourself. We do offer an Express Delivery service for next working day that would have arrived on the Tuesday after being dispatched Monday. Drink Finder

Posted 1 year ago

“Good service but a horrendous amount of virgin plastic packaging. Other wine companies are using cardboard packaging with really good effect.”

Posted 1 year ago

Hi Jill Thank you for taking the time to leave a review. The poly pouches you have received are made from 50% recycled and are recyclable (council dependant – also most Tesco’s these days have a thin plastics collection for films and such like these pouches). We do not use these poly pouches for all orders. Reduce, reuse and recycle are forever at the front of our minds and we review our packaging solutions every 6 months. For the time being, if you would like to in the future when placing an order put in the gift message ‘PLASTIC FREE PACKAGING PLEASE’ we will adhere to it if we have materials! Regards Drink Finder

Posted 1 year ago

“The company had issue delivering my order, however, when I spoke to customer service they were polite and friendly and dealt with my issue. They managed my complaint with professionalism and courtest and I would order from them next time.”

Posted 1 year ago

“But would have had more but the courier left the package behind an automatic gate and it nearly got crushed.”

Posted 1 year ago

“Sent me the wrong item. Did sort quickly when notified but meant waiting in for another delivery and then picking up the wrong item”

Posted 1 year ago

“Slow for the delivery fee”

Posted 1 year ago

Hello Thank you for leaving a review. We are a little unsure how the service was 'slow' though. You placed an order on Saturday at midnight, the order was processed Monday morning as expected. You chose the economy delivery which was a 48 hour service which was delivered on Wednesday as expected. Give the Express delivery a try next time if speed is of the essence, they deliver the next working day. All the best, Drink Finder

Posted 1 year ago

“Hard to judge as unable to deliver given it had Channel Islands Option. On the plus Sam let me know post purchase. More bizarrely it’s not drink finders fault but the courier company who without reason refuse to accept anything over 24 % which goes against post office guidance and guernsey post guidance. Not sure a company like drinks finder can rely on such courier to do them any justice. DHL, Hermes etc in fact every other courier company has enabled the supplier to sell their products without undue hurdles facing them.”

Posted 1 year ago

Hi Natalie Thanks for posting this review and we would say it is pretty fair. The recent changes with the couriers has made a right challenge for getting stock to the Channel Islands over a certain abv! Thank you for your great understanding and fairness. All the best Drink Finder

Posted 1 year ago

“Disappointed I couldn't buy more than 2 bottles of a liqueur in one order, their statement saying we do this so others don't miss out is a bit off, in my opinion, I only wanted to buy 4 bottles, 2 as gifts. Will use someone else next time, as this would have saved me postage...”

Posted 2 years ago

“My sons in law love coming to the store in Constantine to spend their voucher but I (as a silver surfer) find your website very difficult to manoeuvre indeed when purchasing and then printing the voucher. Could something be done to simplify this please?”

Posted 2 years ago

“Drinkfinder did everything right and provided a reasonable selection for sale. Only 2 gripes. We ordered the 2018 Polgoon Bacchus from the website and seem to hae been sent the 2019 (darker and rather flat in taste in comparison) thats a marker for future orders. 2. They used DHL who lied and lied about the order being ut fo delivery and managed to delay so long it took 4 days from them first declaring it was out for delivery on september 28th until october 1st (the only day of the week when nobody was in) when they bothered to deliver it.”

Posted 2 years ago

Hi Andrew Thank you for the review and sorry to hear of your troubles. The vintage change on the Polgoon had come in without us noticing. We also do state that the vintage may differ to what is advertised in our Terms & Conditions, if a specific vintage is required to please contact us. We are sorry once again that DHL had some trouble getting your order to you sooner, as you are aware all couriers regardless of who we use are under immense pressure with volume due to online ordering surging in the past 18 months. If there is anything else we can do to help please do not hesitate to contact us directly. Drink Finder

Posted 2 years ago

“Love Drinks finder pity delivery is so poor. Had to track down where my order was.”

Posted 2 years ago

Hi Suzanne Really sorry that the courier let you down on this occasion. Looking at the consignment the reason given for the 24 hour delay was 'Driver out of time'. This will have been due to having too many consignments that day. Sorry for the inconvenience on this occasion. All the best Drink Finder

Posted 2 years ago

“Quick delivery and packaged very safely. However, while it was an old bottling I ordered, it would have been nice to at least have the dust removed from the glass bottle prior to sending.”

Posted 2 years ago

“Good Items. Paid £7 for next day delivery, on Thursday morning, however item didn’t arrive until Tuesday due to Easter. No notice of this on their website, which led to very disappointed recipients on Easter Sunday. No offer of refund for delivery either.”

Posted 3 years ago

“Dissapointing that the original delivery date of the 3rd was altered to the 7th, I understand that Drink Finder have no control over UPS but this spoilt the whole transaction process.”

Posted 3 years ago

“Still have not received my order I think it’s down to the post office as received email from them”

Posted 3 years ago

Hi Mark It looks like the courier for the order has tried a few times and is reattempting today. Somebody must be home to sign for it. Any further problems, please contact sales@drinkfinder.co.uk as your first thing to do. Drink Finder

Posted 3 years ago

“Misleading picture. Order arrived with different glasses.”

Posted 3 years ago

The products contents had been changed without us being notified. Listing was updated. Customer was offered a collection for a full refund but did not take us up on it. Sorry for the inconvenience caused. Drink Finder

Posted 3 years ago

“Bottle delivered was out of date. Took a few emails to resolve, but Sam friendly throughout.”

Posted 3 years ago

Hi James Thank you for the reply. Sorry we have not responded to your email in the time you would like to see, we are currently in a high order time with shortage of staff, we have responded asking for your order number so we can issue a full refund and we have removed the remainder of this stock as it had slipped through our QC Quality Control system. We are sorry for the inconvenience and look forward to your reply so we can issue that refund. Drink Finder

Posted 3 years ago

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Drink Finder is rated 4.8 based on 4,247 reviews