Drink Finder Reviews

Name: Drink Finder
Address: 30, Fore Street, Falmouth, Constantine
Rating: 4.83

4.8 Rating 4,247 Reviews

97 %

of reviewers recommend Drink Finder

4.8

Based on 4,247 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01326 340226

Email:

jon@drinkfinder.co.uk

Location:

30, Fore Street, Falmouth
Constantine
TR11 5AB

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Drink Finder 5 star review on 9th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bottle as a Christmas present and was awaiting the notice of on its way and instead of that received notification that they did not have any after having paid so as you can imagine not a happy bunny”

Helpful Report

Posted 3 months ago

Hi Andrew We are sorry for the inconvenience caused. Due to the website and our physical store sharing the stock, during busy periods such as Christmas it is possible that by the time we get to pick your order it may have sold out of the shop. It is a rarity and this year we had a few instances due to a lot of people shopping locally rather than online. If this does ever happen, we will advise how soon we can get a replacement if so, offer an alternative or issue a full refund as we did on this occasion. Regards Drink Finder

Posted 3 months ago

“Excellent service from Drink Finder - but the delivery company having been asked to reroute the delivery to a collection point didn’t and delivered to the original address at almost midnight. Unacceptable as the recipients are over 90 years old.”

Helpful Report

Posted 5 months ago

Hi John Thank you for your contact, we have been in touch with the courier and they say based on scans and GPS of the couriers van that it never went to the original address, just to the pick up location. If you have more information that we can look into this and make a formal complaint we would appreciate the information sent to sales@drinkfinder.co.uk Drink Finder

Posted 5 months ago

“We were hoping to have received it within 5 working days …. That has now passed it was a gift . Appointed courier had mixed up the consignment …. I only found this out by contacting drink finder myself when the goods hadn’t arrived after a week. Courier now saying goods haven’t been received yet- and no further updates. Communication has been poor hence the low score.”

Helpful Report

Posted 7 months ago

Hi Diana Thank you for taking the time to leave us a review. We're sorry that you had a problem with your order. We've had a batch of orders all with the same problem, and we have been working with the courier to resolve them as quickly as possible. We've have been in good contact with you over the phone, and we appreciate your patience - if there was a delay it was due to the fact we were waiting for an update. We understand that this has been an inconvenience, and we're committed to making it right. We'll be in touch with you as soon. Thanks again for your feedback. We value your business, and we hope you understand that this has been a rare occurrence. Regards Drink Finder

Posted 7 months ago

“The purchase arrived, all be it to the wrong address, which meant I had to carry a very heavy box from the place it was delivered to, to my address, which meant frequent stops to get my breath as I'm over 70”

Helpful Report

Posted 1 year ago

Hi John Thank you for leaving a review. We are sorry to learn that the courier had to leave the consignment with a neighbour and in turn caused you to carry it home a few doors. We have passed on the details and complaint to the courier. Drink Finder

Posted 11 months ago

“For a second time delivery was very poor. The wine box was left outside the house. The driver did not ring the bell and just drove away and then falsely stated we accepted delivery personally. Last time box left outside in rain. Need to improve delivery process.”

Helpful Report

Posted 1 year ago

“Only half the order turned up, said the missing part would come the next day, still waiting.”

Helpful Report

Posted 2 years ago

“I can’t fault the speed of dispatch and delivery but was very disappointed to find bottles individually wrapped in huge quantities of PLASTIC ! We won’t be using this supplier again until they have changed their packaging to conventional cardboard”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for the review and bringing the case forward to us. We are reviewing how to move forward with this. We vary our packaging which is very dependant on what we can get from suppliers. With the past year, a lot of businesses have moved online and the demand for packaging is very high and we are taking what we can from where we can to keep up with demand. The pouches used for your order are made from 50% recycled material and are recyclable (council depending). Our packaging materials are more towards the 80% card and recycled material (shredded boxes from stock received) and 20% plastic. We are reducing it where possible the best we can. Regards, Drink Finder

Posted 2 years ago

“I searched for, and ordered, a 2019 Camel Valley. But turned out that was not actually available. DF then got in touch to say they would be sending the 2020 instead which I didn't want. They promised a refund but did not send a credit note confirming the transaction which I expected.”

Helpful Report

Posted 2 years ago

Hi Stuart. Sorry that there was a vintage swap, this unfortunately happens when a vintage becomes unavailable and it moves on to the next. A refund was given right away via Sage Pay (straight back to your card). There would not be a credit note given as well. Just a straight refund which you received. Drink Finder

Posted 2 years ago

“After paying £4.95 for delivery I would have thought it wouldn’t have taken more than a week to arrive.”

Helpful Report

Posted 3 years ago

Hello Your order was for Tarquin's Cornish Sunshine Gin that was a PRE-ORDER item. The item was dispatched on the day it arrived with us and was with you in the correct shipping times. We are sorry if you had misunderstood that the item was PRE-ORDER only. Regards Drink Finder

Posted 3 years ago

“Damaged Port I ordered the Taylors Historic Limited Edition Reserve Tawny Port from Drinkfinder, which is still available on their website. It was packaged and insulated in a huge over-sized box, carefully packed in with piles and piles of padding. On opening it, the historic limited edition package had completely fallen apart - with the top and bottom panels removed and the side panels with dents from the bottle. The different parts of the packaging look like they had been glued together poorly in the first place; and when I tried to supeglue them it was clear they are not designed to hold something as heavy as a bottle of port. It was a Xmas gift I had to hand it over that day, which meant after the superglue attempt had failed I just removed the packaging in toto and presented the bottle on its own - but this isn't great for something that's supposed to be "historic limited edition", where the stand-out packaging is what stands it out and makes it prestigious. On contact, drinkfinder did come back straightaway (which is good) but they said this is a known issue (which is bad). They have offered me a refund on the economy postage, which is OK but not massively impressed with this - nor the original product, for what is quite an expensive purchase. They did say I could return it all for a full refund, but having gifted the bottle that's not an option for me. It was my first time using the site and am not sure I'd use it again. Would suggest avoiding this product if you're buying it as a gift.”

Helpful Report

Posted 4 years ago

Hello again Craig, We are sorry this inconvenience happened during transit. The item left us in good shape and as you have stated was very well packed to ensure safe travel. Yes it had become a known fault after we had sent yours as we had another one or two customers have the same issue. It comes down to the cold weather and the glue giving way due to the temperature according to the producer. What makes this product as a Historic Limited Edition is that they made them in low numbers and in homage to the history of the shape of the bottle while keeping the price of the product very reasonable. The packaging is there just for a little back story. We came back to your query right away and offered the refund of the shipping as the bottle and contents were fine and could still be gifted. This was not to your liking and we offered to have the bottle and packaging collected by our courier at our expense to then issue a full refund. Sadly you had already given this as a gift and was of no use to you. We feel we worked within the means of our policy and gave quick and quality customer service with good solutions, sorry this did not meet your expectations. Regards Drink Finder

Posted 4 years ago

“Despite me requesting my package to be left in my green waste bin, I returned home, a full 2 hours post delivery, to find said package on full view on my doorstep !!”

Helpful Report

Posted 4 years ago

Hi Jon We are sorry to hear that you ran in to an issue with your local courier and that has tarnished your experience of using us this time around. If you encounter an issue like this, could you in future contact us directly so we can raise a complaint with the courier and ensure there is no issues. I have now raised an investigation of your local driver through the courier. All the best Drink Finder

Posted 4 years ago

“I made an online order for two bottles of Malbec and two bottles of the 2016 Zinfandel that was shown as " in stock " on the website. My order arrived and instead of 2016 Zinfandel I was sent 2017 Zinfandel and instead of Malbec I was sent Cabernet Sauvignon ! With work commitments I couldn't ring the following day to complain so I sent an email to both email address quoted on the website. Having had no response from my email I then had to make time to ring the company. The response I had was that the emails aren't looked at very often, ( then why quote them as a way of contacting you ) they send a different vintage of wine if they haven't got the vintage you ordered in stock ( then don't quote it as being in stock if it isn't ) and the two bottles of Caberbet Sauvignon was an easy mistake to make as the bottles are next to each other !!! Not what you want to hear when as a customer you expect right first time. Although the mistake was put right I wouldn't have the confidence to order from you again.”

Helpful Report

Posted 4 years ago

Hello We are sorry to hear that you have lost confidence to order from us again in the future due to this occasion. As with all wines vintages do keep moving forward on this occasion new stock had arrived and had not been updated fast enough. We make every effort to ensure customers are informed of any vintage changes on their order. We do state on our website 'Vintages may vary from those shown, but we will update as quick as possible. In these circumstances we will send the next vintage available. Please specify in the extra Info if you require a specific vintage or strength.' We do try our best when picking orders but unfortunately sometimes human error can occur. Once you called we got the issue sorted there and then, we dispatched the correct bottles that day which arrived the following day to be with you for the weekend as you wished. We are sorry again for the inconvenience caused, we do hope that the customer service you received and the speed in which we sorted the problem shows we do care and has restored some faith. All the best Drink Finder

Posted 4 years ago

“We didn't receive the item ordered, they did change it but with the inconvenience of having to be in a second time for delivery. Nothing offered for the inconvenience.”

Helpful Report

Posted 5 years ago

We are sorry for the inconvenience caused by the packing error and that you had to wait in a second time. We would usually refund the postage and packaging fee. But as you had free postage and packing we were unable to give you this back. All the best Drinkfinder

Posted 5 years ago

“Drinkfinder itself was acceptable but delivery was very poor. I was informed on the tracker that the delivery had taken place at 11:30 am and signed for by 'Horsley'. However on returning home in the evening the recipient was not informed by card or text that the delivery had taken place. When I rang to ask if he had received it and after a lengthy search it was found behind some bins in a pool of water with sodden packaging. This is not acceptable particularly the forged signature. Please do better.”

Helpful Report

Posted 5 years ago

Hi John Again we are sorry for the actions of the local driver to your area on behalf of the courier. We have passed on the details and review to them for them to raise the matter internally with their company especially as we pay for a signature mandatory and 18+ service. All the best and once again we are sorry for the issues caused. Drinkfinder

Posted 5 years ago

“To who ever this may concern, I have already sent an email but after my email being neglected I have no other choice. I am a first time buyer from your website and was quite pleased that you had the product I was looking for as I wasn’t sure on what I was buying as it was a Christmas present for a loved family member.I placed my ordered and was happy to see that my parcel would arrive today. I knew I wasn’t going to be home so from the email the DHS delivery company sent me I requested it would be sent to a neighbour. I am very very angry to see the £30 bottle of gin I ordered was thrown over my back gate !! To which it could of hit and harmed my dogs and damaged the product I purchased !! The box was distressed but my product seems to be in ok condition. I am very disappointed and disgusted from this delivery service as I would of assumed my parcel would of been handled with care considering it’s a glass bottle !! Not to mention the box is completely unusable. As a new customer I can’t say I will be returning due to the way the delivery was handled. Teah Stapleton”

Helpful Report

Posted 5 years ago

Hi Teah We are very sorry to hear this has happened with the courier. This is the first we have had contact from you as well. We are very sorry that your local courier treated the parcel in the manor they have and could have put dogs at harm. We have passed this feedback to the courier to investigate the driver and their actions. We hope that the local courier in your area does not effect shopping with us again. We will investigate and ensure this does not happen again, lucky enough we pack our orders well enough to sustain mindless actions as theirs. All the best Drinkfinder

Posted 5 years ago

“Email from company stated delivery in 3 to 4 days and it has now been a week. Still waiting. Just called the company and found my address was incomplete and the package was on hold. The company could have called me back when they found this issue but I called them first.”

Helpful Report

Posted 5 years ago

Hi Mike, The orders are automated and we do not check every address manually. The address needs to be filled out correctly when the order is placed. The courier had not contacted us before you to inform us that the address was not completed by your self. All the best Drinkfinder

Posted 5 years ago

“DELIVERY NOT GOOD ENOUGH. The delivery by DHL(UKMAIL) was awful. It took 4 attempts. The first three the deliveries were running so late that the driver appears to have given up stating 'they could not find the property'. Strange how on the 4th attempt, when the delivery schedule was on time, they found us easily!!”

Helpful Report

Posted 5 years ago

Hi Phil, We are sorry to hear that you were disappointed with the courier service. I have looked into this consignment and I can see that we were contacted after 3 attempts to check the address and advise, we gave them some extra information and the attempt after after being contacted by the local driver they were able to deliver. All the best Drinkfinder

Posted 5 years ago

“I did not receive an email saying I had completed my order. The photo on the site was of a 2014 bottle. I phoned the next day and asked if my order had been received and that it was a 2014 bottle, both confirmed. A bottle of 2015 vintage arrived !!!! Not good. Courier just left it on my bench at the front of my house, luckily I was in and heard them as they left (I realise this is not drinkfinders fault)!!!”

Helpful Report

Posted 5 years ago

Hi there, We had two bottles one was 2014 and one was 2015. Unfortunately a new member of staff missed that they were not the same and sent the 2015. We found out about the vintage mistake via a review, have since contacted you and offered to have the 2014 collected and to deliver the 2015 but you declined. We will always do our best to correct any issues. As for the courier we are sorry to hear the local driver has done this and have passed on the comments to the company. Drinkfinder

Posted 5 years ago

“As detailed above - not received order as yet.”

Helpful Report

Posted 6 years ago

Hi Rachel I have checked the delivery for this order and was delivered as expected. Cheers Drinkfinder

Posted 5 years ago

“service was good but 150 euro for 6 bottles of red wine from the wrong region of italy. Was looking for lacrryma christi from Sorrento.was was below par too very average dry”

Helpful Report

Posted 6 years ago

Drink Finder is rated 4.8 based on 4,247 reviews