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Drink Finder Reviews

4.8 Rating 4,248 Reviews

97 %

of reviewers recommend Drink Finder

Company Reviews

Product Reviews

4.8

Based on 4,248 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01326 340226

Email:

jon@drinkfinder.co.uk

Location:

30, Fore Street, Falmouth
Constantine
TR11 5AB

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Drink Finder 5 star review on 9th March 2024

Drink Finder 5 star review on 16th September 2023

Drink Finder 5 star review on 23rd August 2023

Drink Finder 5 star review on 21st December 2022

Drink Finder 5 star review on 19th December 2022

Drink Finder 5 star review on 7th April 2022

Drink Finder 5 star review on 17th January 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed when the present I had ordered for my father was delivered to my address when I complained I was advised that on confirmation of payment it must have defaulted to my address, if this is a known fault it should be fixed- I Then had to send the present to my father at additional cost to me. I would not recommend this company”

Posted 4 years ago

Hi Natasha, There is no issue or bug with our site. We can not be held accountable for the incorrect details submitted to us for an order. If you were to have noticed before it was dispatched we would have changed the address before leaving us for you. Drink Finder

Posted 4 years ago

“I ordered a bottle of Dos Maderas Rum PX 5+5 years which appeared on the website as a giftpack (picture attached). What arrived was not as advertised i.e. no giftpack. On questioning this I was told "while stocks last for the gift pack. I have checked with the warehouse team and they ran out very recently so it is now onto normal stock. I will amend the image and information to reflect. The gift pack is the same cost as the rum it self. It was some promotional extra that we had been given. Sorry for any inconvenience caused or upset. All the best" I responded that nowhere on the advert (again image attached) did it say "while stocks last" and that substituting alternative goods without consulting the customer wasn't something my customers would find acceptable. Will not be using them again.”

Posted 4 years ago

Hi Douglas, We are sorry for the upset this has caused you. If we had any more promotional gift packs with the free miniatures left we would have sent this to you. As we do not have any more stock of this and it was a freebie the cost of the rum has not changed and are unable to help on this occasion. We have updated the information shown and the image at the point of your first contact. Regards Drink Finder

Posted 4 years ago

“Unfortunately after paying £15 for special Saturday delivery, I then had to wait over a week for my item to be received. Very disappointing. I could have actually opted for the standard cheaper delivery, and would have received the item sooner. Not sure I would order again from you.”

Posted 5 years ago

Hi Beckie I have had a look into this order and consignment and can see you ordered on Good Friday (National Bank Holiday) when we were closed. Your order got processed on the Tuesday (first day back to work after the Bank Holiday Monday). It was delivered on the Saturday as you had paid for. Some customers place orders on a Saturday as they are working and not home Mon-Fri and do not wish to miss their order. So this is why it was still dispatched on a Saturday service as requested. We did not hear from you during that working week regarding your order or wish to change to a different service. I hope this clears up any confusion. All the best Drinkfinder

Posted 5 years ago

“Be careful of this service. I ordered next day delivery and paid extra for that, only to be told a day later that my order would be delivered the next day, ie 2 days layer. When I raised this with the company, I was told I had to order before 2pm to get an actual next day delivery. But I wasn't told this when I was placing the order, which is when I needed to know! And no offer of a refund on my payment for 'next day' delivery...far from good customer service”

Posted 5 years ago

Hi William I have just had a look into the order, you placed on the Wednesday at 8PM, we dispatched the next morning (Thursday) and it was delivered and signed for the next working day (Friday) as expected. It is very clear at the top of the website on every page that orders placed post 2PM will be dispatched the next day. We fulfilled the order as expected and paid for. We are sorry if you did not see the notification regarding the cut-off time. All the best Drinkfinder

Posted 5 years ago

“Although there are many drinks available through Drinkfinder, the way they are priced is misleading, and in my opinion the drinks are over priced.”

Posted 5 years ago

Hi Ishbel, Thank you for the review, we are sorry to hear you felt the clear and simple website was misleading. Items are priced clearly and the bottle sizes etc are always labelled to ensure people know what size they are getting. I have just checked your order and we were and still are the cheapest on the market for those two products. If you need some assistance please give the team a call on 01326 340226. Cheers DrinkFinder

Posted 5 years ago

“I purchased a bottle of whisky for my son's birthday. I paid extra money for next day delivery. so as to arrive on the Monday. ordered on the Friday, I then was out of the country. My son informed me that the drink arrived two days after the Monday 7th January (his birthday) . I was not impressed and told him that I believed the present would arrive on the correct day, and it obviously did not. I think my postage delivery cost should be reimbursed at least for the inconvenience and disappointment.”

Posted 5 years ago

Hi Janet We can see that you placed the order Friday night at 6PM. Our same day dispatch requires orders to be placed before 2PM. So your order got dispatched on the next working day (Monday) and I can see from the tracking it was delivered and signed for by your son the next working day as paid for on the Tuesday). I hope that clears up any confusion for you. All the best Drinkfinder

Posted 5 years ago

“the website said next day delivery I ordered my brothers birthday gift on the 21st and it was delivered in the 28th except my brother wasn't there and it still has not been delivered.”

Posted 5 years ago

Hi Anna I have had a look at the consignment and can see that you ordered on the 22nd at 10PM, past our same day dispatch and past our Christmas Guaranteed Delivery. It left us the next morning but did not get delivered 24th and 25th Dec for the obvious reason being Christmas. The courier attempted delivery twice after that on separate days with no answer at the door. We then had New Years Eve and Day again days the couriers will not be operating and this has now been delivered today. I hope this clears this up for you. All the best Drinkfinder

Posted 5 years ago

“I payd for a drink and didnt get it its sad”

Posted 5 years ago

Hello Ahmed, This is the first contact we have had from you since dispatching your order. We would expect you to email us about a missing item rather than placing a poor review. I will get a member of the Customer Services team to make contact and investigate the consignment for you. All the best Drinkfinder

Posted 5 years ago

“Wrong item sent. Have not responded to emails.”

Posted 5 years ago

“Where’s my parcel? Sent three emails and no answer. Bought a whisky for 550£ and you would think they could provide you with a tracking number. Embarrassing! Dont use them!!”

Posted 5 years ago

Hi Jonas, We had emailed you from various email addresses to contact you about the order but each one got bounced. We finally got one through to you and was resolved right away. We are sorry our contact failed multiple times with bounced emails. All the best Drinkfinder

Posted 5 years ago

“Could you tell me where my order is??”

Posted 5 years ago

Hi Louise, we did look into this after we heard about it. The courier was unable to access your property after the three attempts it was held at the depot and then returned to us. All the best Drinkfinder

Posted 5 years ago

“They send me a different batch of that spirit, not the one which was in picture. They have wrong pictures on website. Customer service does not respond. Disappointed”

Posted 5 years ago

Hi Silviu, Sorry you did not get in touch directly so we could have sorted this out for you. As you can imagine keeping on top of 4000+ images and forever changing presentations is a tough job. The listing was not specific of any batch. The quality and price between the two you may be referring to will be none. We will update the image right away though, thank you for bringing it to our attention. All the best Drinkfinder

Posted 5 years ago

“How can I make a comment when I haven't recieved my order not pleased at all sorry I can now review recieved my order to day 2 weeks gone missing with others orders I have placed I accept not your fault but not good business”

Posted 5 years ago

Hi Jenny We are sorry with this consignment that the courier had damaged/lost the consignment, we were not made aware until some time had elapsed. We are sorry for any inconvenience caused. We are glad the replacement order turned up the next day after sorting it. All the best Drinkfinder

Posted 5 years ago

“The Gift message. As a gift the message is written on the repict not really a gift message!!!”

Posted 5 years ago

Hi Simon Its simply a gift message, its not a gift card or postcode (although we hope to implement a gift card message type of service soon). It was not on a receipt, it was on a packing slip which states what is meant to be in the package, who its from. No prices are shown, just relevant information. We are sorry if you expected more and feel that 1 star reflects the speed of the delivery and quality of the service. All the best Drinkfinder

Posted 5 years ago

“Types Diplimatico vintage 2000 into google. Your site then had a picture of Diplimatico 2000 on the web page, so I though I was buying that. Instead the I was sent a 2002 bottle at a price that is £18 more than some over retailers.”

Posted 6 years ago

“Probably the weather. This order was for a birthday gift two days after the order was placed last Monday for next day delivery. Okay, snow came, but I am still waiting for the delivery and I have just received a message from UK Mail that the driver tried to deliver this morning and left a card. I have been in all morning and there is no card! Obviously went to the wrong house!!!”

Posted 6 years ago

“Never even got the gin to try, stock levels weren’t accurate with the internet then the company wasn’t prepared to work with me regarding delivery costs so I could still have the guns I had originally ordered. Disappointed”

Posted 6 years ago

“paid for next day delivery. Courier claimed to have made delivery attempt 2 days later - couldn't have as my electronic gates are connected to 3 different phones so that we can be contacted anywhere in the world when delivery is attempted. No delivery attempted. no card left as claimed. 1 week after ordering still waiting for next day delivery. Arived on the 8th day. no delivery attempt just thrown over 6 foot gates. courier claimed we had signed for it. He never even knocked. fraud if hes signed it. we were all in at the time but again gate not buzzed by driver. I realise the courier is the company at fault but whilst drinkfinder use them with shoddy service they have to accept responsibility. I have asked for a refund of my next day delivery charge. If drinkfinder values its' customer service they will refund.”

Posted 6 years ago

“Ordered a bottle of honey rum for a xmas gift on 13th December still havnt received it yet money been taken from account.”

Posted 6 years ago

Hi Kirsty, Could you please provide your order number and I will look into this for you. Did you not try to contact us at all before Christmas?

Posted 6 years ago

“I haven’t received the order”

Posted 6 years ago

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Drink Finder is rated 4.8 based on 4,248 reviews