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Drewberry™ (Part of Brown & Brown) Reviews

4.9 Rating 4,109 Reviews
100 %
of reviewers recommend Drewberry™ (Part of Brown & Brown)
Company Reviews Metrics Info
4.9
Based on 4,109 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Read Drewberry™ (Part of Brown & Brown) Reviews

About Drewberry™ (Part of Brown & Brown):

We are a fast-growing UK advisory firm with offices in London and Brighton.

We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road,
Telecom House Preston Road
Brighton
BN1 6AF

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
S
Verified Buyer
“Sam Barr-Worsfold was outstanding. Professional from start to finish and made the whole process of taking out insurance enjoyable (never thought I would ever say that!) haha...cheers Sam and thanks again for your help.”
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A
Verified Reviewer
“Samantha provided an excellent service, was patient in explaining different plans and alternatives, and efficient once I decided what to go for”
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N
Unverified Reviewer
“Excellent service”
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A Lovell
Unverified Reviewer
“Extremely helpful and able to understand the various issues and constraint”
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J
Unverified Reviewer
“Oliver did an excellent job in making right recommendations and has been very patient in dealing with my request and helping me choose the right product. Well done and thanks very much !”
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A
Verified Reviewer
“I have had consistently good health insurance advice from Drewberry over the past year.”
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A
Verified Reviewer
“Informative and comprehensive advice from a friendly adviser has provided me with an acceptable solution to my private medical insurance needs.”
Helpful Report
D At Inforcehub
Verified Reviewer
“Very knowledgeable and easy to deal with.”
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A
Unverified Reviewer
“Josh did a great job. Did all the legwork for me in getting the best quote and even handed it over to someone else whilst he was away, then finished the whole thing once he was back - impressed!”
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A Kanwal
Unverified Reviewer
“Bronja Whitlock was absolutely brilliant, as my mind isn’t in the right place at the moment due to the loss of my partner and I forgot who my insurers were or if I was covered. I therefore contacted her from an old email that I had from a few years just explaining my situation. I wasn’t expecting a response to be honest, but Bronja replied back the same day. She didn’t just reply with the most empathising response, but she also contacted the insurance company and told them of my situation and ordered my claim pack on my behalf, which I can’t appreciate enough. Bronja Whitlock you are an asset to your company. Thank you.”
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K
Unverified Reviewer
“Victoria was very clear on explaining things in simple terms making my choice of Insurance easier to understand , she also kept good communication at all times.”
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J
Verified Buyer
“From my first call the staff were exceptionally courteous and well informed about the various insurance products the offer. They worked out the best type of insurance for me for my circumstances and explained everything very informatively. Any questions I had they dealt with quickly and kept me informed every step of the way. There was no “hard” sell and I was very happy with the advice I received. I would like to say thanks very much to Jake B and Bill for all their help. Would definitely make them my first port of call when looking for further insurance.”
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R
Verified Buyer
“Very good, consistent and friendly service.”
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R Sajja
Unverified Reviewer
“Josh was very good at communicating about different options for Life insurance, advising us on right choice and benefits. I would strongly recommend Drewberry. Thank you Josh.”
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J
Verified Reviewer
“Initially appeared helpful but quickly interests clearly diverged. I was looking for the best product for me, the adviser (Josh) was looking for a quick sale. Agreed follow-up calls missed, I probably fell down the priority ladder quite quickly once I turned down the product that was being pushed on me. Pressurising emails like "It's better to have this cover in case you get ill with x, y and z" were also sent, which put me off using or recommending Drewberry in the future. Took multiple efforts to remove myself from the sales funnel, which again leaves a bad taste in the mouth.”
Helpful Report
Dear John, Thank you for taking the time to provide your feedback. I’m sorry you weren’t happy with the level of service you received. Our mission is to provide a five-star service to our clients and we take any expression of dissatisfaction very seriously, and especially feedback to the severity of yours. What you describe in your review is unacceptable and completely against what we stand for. With your permission we would like to investigate this fully. If you are happy to assist, please can you send your phone number to bronja.whitlock@drewberryinsurance.co.uk. Bronja manages our advisory team and would really appreciate a call with you to learn more about your experience. Once again, apologies for the level of service you experienced, and I hope you will help us get to the bottom of what’s happened so we can ensure it doesn’t happen again. Kind regards, Tom Conner Director, Drewberry
J Baldock
Unverified Reviewer
“My Drewberry Insurance expert Samantha was extremely helpful and kept me in touch all through the process. She made sure there was an effective conduit between myself and the Insurance provider. thank you.”
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C
Unverified Reviewer
“Very good. Quick and easy to get a quote and proceed with the insurance. Staff are very friendly and helpful”
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J
Verified Buyer
“I can't recommend Drewberry highly enough, particularly Nick Avery who has supported us every step of the way from getting the best value quotations and keeping us up to date throughout the process. Thank you Nick. We would definitely use Drewberry in the future.”
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S G
Unverified Reviewer
“Rauri has been very professional and has responded promptly to any queries. Very friendly nature too”
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C
Verified Reviewer
“Nadeem and Francis were very helpful and efficient in getting our scheme up and running. The on-line portal is very easy to use. So far so good!”
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Drewberry™ (Part of Brown & Brown) is rated 4.9 based on 4,109 reviews
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