Drewberry™ Reviews

Name: Drewberry™
Address: Telecom House Preston Road, Telecom House Preston Road, Brighton
Rating: 4.92

4.9 Rating 4,084 Reviews

100 %

of reviewers recommend Drewberry™

Company Reviews

Metrics

Info

4.9

Based on 4,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Drewberry™:

We are a fast-growing UK advisory firm with offices in London and Brighton.

We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road,
Telecom House Preston Road
Brighton
BN1 6AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have had consistently good health insurance advice from Drewberry over the past year.”

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“Informative and comprehensive advice from a friendly adviser has provided me with an acceptable solution to my private medical insurance needs.”

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“Very knowledgeable and easy to deal with.”

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“Josh did a great job. Did all the legwork for me in getting the best quote and even handed it over to someone else whilst he was away, then finished the whole thing once he was back - impressed!”

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“Bronja Whitlock was absolutely brilliant, as my mind isn’t in the right place at the moment due to the loss of my partner and I forgot who my insurers were or if I was covered. I therefore contacted her from an old email that I had from a few years just explaining my situation. I wasn’t expecting a response to be honest, but Bronja replied back the same day. She didn’t just reply with the most empathising response, but she also contacted the insurance company and told them of my situation and ordered my claim pack on my behalf, which I can’t appreciate enough. Bronja Whitlock you are an asset to your company. Thank you.”

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“Victoria was very clear on explaining things in simple terms making my choice of Insurance easier to understand , she also kept good communication at all times.”

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“From my first call the staff were exceptionally courteous and well informed about the various insurance products the offer. They worked out the best type of insurance for me for my circumstances and explained everything very informatively. Any questions I had they dealt with quickly and kept me informed every step of the way. There was no “hard” sell and I was very happy with the advice I received. I would like to say thanks very much to Jake B and Bill for all their help. Would definitely make them my first port of call when looking for further insurance.”

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“Very good, consistent and friendly service.”

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“Josh was very good at communicating about different options for Life insurance, advising us on right choice and benefits. I would strongly recommend Drewberry. Thank you Josh.”

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“Initially appeared helpful but quickly interests clearly diverged. I was looking for the best product for me, the adviser (Josh) was looking for a quick sale. Agreed follow-up calls missed, I probably fell down the priority ladder quite quickly once I turned down the product that was being pushed on me. Pressurising emails like "It's better to have this cover in case you get ill with x, y and z" were also sent, which put me off using or recommending Drewberry in the future. Took multiple efforts to remove myself from the sales funnel, which again leaves a bad taste in the mouth.”

Helpful Report

Dear John, Thank you for taking the time to provide your feedback. I’m sorry you weren’t happy with the level of service you received. Our mission is to provide a five-star service to our clients and we take any expression of dissatisfaction very seriously, and especially feedback to the severity of yours. What you describe in your review is unacceptable and completely against what we stand for. With your permission we would like to investigate this fully. If you are happy to assist, please can you send your phone number to bronja.whitlock@drewberryinsurance.co.uk. Bronja manages our advisory team and would really appreciate a call with you to learn more about your experience. Once again, apologies for the level of service you experienced, and I hope you will help us get to the bottom of what’s happened so we can ensure it doesn’t happen again. Kind regards, Tom Conner Director, Drewberry

“My Drewberry Insurance expert Samantha was extremely helpful and kept me in touch all through the process. She made sure there was an effective conduit between myself and the Insurance provider. thank you.”

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“Very good. Quick and easy to get a quote and proceed with the insurance. Staff are very friendly and helpful”

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“I can't recommend Drewberry highly enough, particularly Nick Avery who has supported us every step of the way from getting the best value quotations and keeping us up to date throughout the process. Thank you Nick. We would definitely use Drewberry in the future.”

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“Rauri has been very professional and has responded promptly to any queries. Very friendly nature too”

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“Nadeem and Francis were very helpful and efficient in getting our scheme up and running. The on-line portal is very easy to use. So far so good!”

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“I would highly recommend Drewberry following the service they have provided to me over the past few weeks. They were extremely professional and helpful and I felt that my best interests were at the heart of their business. I will be requiring further insurance in the coming weeks and I would not hesitate to return to them for assistance with purchasing it.”

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“Jake Mills at Drewberry has been very knowledgeable and patient with me whilst I made my enquiries. After feeling like I was misinformed by a previous broker and ending up with a policy that wasn't the best match for us, I wanted to take my time, explore as many options as possible and be completely satisfied before moving forward. Jake was always quick to respond to my emails, made phone calls to me at the times requested, and always made me feel like a valued customer.”

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“I've been really impressed by the service provided to me by Oliver Wigdor of Drewberry, in setting up my new insurance policy. He has worked hard to clarify everything for me from start to finish and gone the extra mile to sort things out when hiccups have occurred. Would highly recommend his services.”

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“Sam Barr-Worsfold was very helpful and patient with all questions and concerns I had. I am very happy with the policy I have taken out and will recommend Drewberry and Sam to friends and family. Mark”

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“The guy i dealt with was Nadeem farid, i have to say without his help i would not have got this policy in place. I found him to be very patient,trustworthy and his work ethic was excellent. Ps Thank You Nadeem”

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Drewberry™ is rated 4.9 based on 4,084 reviews