Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, but the post was slow, down to The Royal Mail, and the busy December period perhaps.”

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Posted 7 years ago

“The quality of the print was great & the price was good. Only disappointment was a few minor imperfections around the edges. Overall happy with the product and would recommend.”

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Posted 7 years ago

Hi Wyona, Thank you for your order and feedback. We are sorry to hear of the imperfections around the edge. Please email photos to sales@doxzoo.com and we will investigate this for you. Best wishes, Doxzoo Team

Posted 7 years ago

“I almost did not use this company as their connection is not secure when entering a password (in the end I simply used a site-unique password). Doxzoo tell me this will change in the New Year when they launch a new website. I found the ordering process a little difficult as the page kept losing parts of my document configuration, e.g. ink colour changed from colour in my instant quote to B&W when I went to order. So you just have to be careful. However the response to questions was excellent and being able to get an instant quote is also very useful. The documents arrived speedily, were well protected and the quality was great. I would use them again”

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Posted 7 years ago

Hi Ajaj, Thank you for your feedback. We are glad you used us :) As advised via email, our website does not currently have an SSL certificate in place. This is something we are addressing with the launch of our new website. However, all of our payments are handled by PayPal and WorldPay. Both of which do have an SSL certificate and are securely encrypted. As payment is handled by PayPal and WorldPay directly, Doxzoo does not view or store any card payment details. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 7 years ago

“Product and Doxzoo themselves - great, cannot fault! Delivery (DPD) - awful. Product itself was good, but delivery was awful and when it finally arrived the packaging was damaged so the printed pages were marked and bent. What I will say is that Doxzoo responded to my complaint immediately and issued a refund for the next day production charges and delivery. Only warning for orders - be wary of delivery times, not due to Doxzoo but due to DPD! This was guaranteed delivery on Thursday 30/11/17 but did not arrive in the given 1 hour time slot by DPD. I spent 45 minutes on hold to them, and whilst this happened I saw the delivery driver outside looking at our building then driving off, and he had marked it as ‘cannot find address’. DPD advised that they cannot do anything about this and would have to try the next day and that I would need to raise the complaint to yourselves. The order was a gift for a corporate client of ours that we were seeing on Friday morning, hence the payment for next day production etc, but as above did not arrive in time. Again, thank you to Doxzoo for the great customer service following this issue - a rare find in this day and age!”

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Posted 7 years ago

Hi Janay, Thank you for your review and recent order. Once again, apologies for the DPD delivery delay. We will file a delivery complaint on your behalf. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 7 years ago

“When I realised I'd made an error in my printing spec they amended it for me imediately and processed the refund quickly too.”

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Posted 7 years ago

“The book was prefect. Very high quality print. Only issue was with the square spine wasn’t prefect.”

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Posted 7 years ago

Hi Shamar, Thanks for your review and recent order. We are sorry to hear that the spine wasn't as expected. Please send a photo of the issue to sales@doxzoo.com and we'll investigate. Best wishes, Doxzoo Team

Posted 7 years ago

“Hmmm...Turnaround time was very quick and delivery was exactly as promised. Quality of the end product was pretty good, and in my view represented excellent value. BUT...I completely missed the 10% discount offer for new customers who opened an account (it would have been nice to have been prompted for this) AND I was not happy with the front & back covers of my hardback (I had used the on-line tool to carefully centre the pictures but the finished product had them off-set to one side). After 3 days I have yet to receive a reply to my (e-mailed) query / complaint on this subject.”

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Posted 7 years ago

Hi Jon, Thanks for sharing feedback. The new customer 20% discount code is emailed to you directly and is valid for 30 days after registration. Unfortunately we have not received any correspondence from you regarding the cover. Please forward your email and photos of the issue to sales@doxzoo.com so we can investigate this for you today. Best wishes, Doxzoo Team

Posted 7 years ago

“First time I have used company, and first book made. Just as expected, many thanks.”

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Posted 7 years ago

“overall excellent service”

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Posted 7 years ago

“quick service”

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Posted 7 years ago

“Very quick response from very helpful sales staff. There was an issue with my document and doxzoo sent a replacement free of charge which arrived the next day. This wasn't a problem for me, but could see how this could cause issues for others under a deadline.”

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Posted 7 years ago

“The time from upload delivery was very quick and a fairly easy process. The booklets I ordered have been printed well overall but the covers curl up once out of the box they arrived in. This could be due the staple binding I chose for the booklet. Overall 4/5.”

Helpful Report

Posted 7 years ago

Hi Nicola, Thanks for your feedback and recent order. We are sorry to hear about the curling covers. Have they settled now? If not, please email photos to sales@doxzoo.com and we'll look into it. Best wishes, Doxzoo Team

Posted 7 years ago

“Paper was good quality, everything was there”

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Posted 7 years ago

“there should be a possibility to edit the margins and other editing options but apart from that, great service!”

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Posted 7 years ago

“Good quality price and delivery”

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Posted 7 years ago

“User friendly website and prompt delivery”

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Posted 7 years ago

“website very easy to use and fast delivery”

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Posted 7 years ago

“Quick, efficient, good value for money. Customer support works, which is a big plus as well. I will use Doxzoo again.”

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Posted 7 years ago

“I have ordered several times, so far I have only had one issue which I am hoping they resolve. Quality printing and very affordable.”

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Posted 7 years ago

“The product was brilliant, exactly what I wanted, however it didn't arrive on time. It wouldn't have been an issue if it wasn't nearly a week late due to the delivery company messing me about. Great product, but if I was you I wouldn't use DPD for delivery!”

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Posted 7 years ago

Hi Kathryn, Thank you for your review we appreciate your feedback. We are sorry to hear that DPD failed to deliver on time. If you would like to send information surrounding the delivery to sales@doxzoo.com, we can have a look into this for you. Best wishes, The Doxzoo Team

Posted 7 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews