Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Great service and well priced.”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very good customer service very friendly people pleasure to do business with”

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(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Excellent service very helpful”

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(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Excellent service, very efficient, great vehicle”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Staff friendly and helpful. Vehicle read as required and all the appropriate measures taken. Pleased with the service. Thank you.”

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(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“DVR have always delivered an excellent service and great vehicles I am not a regular customer but every interaction has been positive”

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(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“I find it a little underhand that when you arrive you get told that to have a decent level of cover you need to pay more. Just put it on the price. I don’t expect to pay online and then get asked for more money when I collect the vehicle. Completely put me off using you again.”

Helpful Report

(Bridport) - Posted 4 years ago

Apologies for the late reply. When we quote for vehicles we give you a price that includes insurance, unlimited mileage and VAT. There are Damage Collision Waivers which reduce your excess in the event of an accident. These are optional and not everyone chooses to add these on. We also cannot offer them to every customer depending on points/endorsements etc. These are the reasons we do not include them in the price online as you may not be within the correct criteria to be offered them. Apologies for the inconvenience.

Posted 3 years ago

“Excellent experience, van was brand new and clean, drove brilliantly. Very easy to hire from, and best price too.”

Helpful Report

(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Dorset Vehicle Rental made the hiring of one of their large vans very easy and safely during COVID restrictions. Extremely happy with their service.”

Helpful Report

(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Very good service. Will definitely recommend to friends and family”

Helpful Report

(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“A friendly, reliable and convenient service. Also the best price locally.”

Helpful Report

(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“I have used Dorset Van Rental twice in recent weeks as they were much cheaper than others in Yeovil. It was a simple booking process with an efficient customer service when you collect. The vehicles are recent and well presented. A very good and hassle free experience throughout.”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Easy ordering of vehicle online. Clean modern van. Would use this company again in the future and recommend to others.”

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(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very good”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“I hire a car from the Weymouth branch, where everyone is helpful and informative. The vehicle is always clean and checked thoroughly inside and out whilst I am present, and would not want to go anywhere else for a car rental.”

Helpful Report

(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Really friendly service always”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Was worth the rent.”

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(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“I was not sure how long I needed the van. I booked 2 days but was completed in 1. On returning the van I was thrilled to receive a refund. A good clean van was provided well done to all”

Helpful Report

(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Vehicles clean and service friendly and efficient.”

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(Bridport) - Posted 4 years ago

“Well located for me and easy service to use.”

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(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews