Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Rented a small van for the day, easy to book and collect. Best price locally I could find by some way. Polite and helpful staff. I will definitely use them again.”

Helpful Report

(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Great service and always professional and quick”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Great staff who are really helpful. Would only ever use this company now 😊”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“I had a good experience with your company, the guy who greeted us Was very friendly and helpful & pointed out everything we needed to know Will use you again when we need to Thanks Chris”

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(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“A good company. Friendly, helpful, knowledgeable staff. Van was as described. considering its general use, it was tidy, clean, and with only a few minor damage spots, all of which were pointed out, and logged, prior to taking over the van. Easy return process. Just a shame that Covid restrictions meant a VERY LONG wait, in the cold, to collect the van initially. Im sure that once Covid ends, all will be well. The cost for the 24hr rental was exceptionally good.”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“always a top class service at your Bridport branch, use the company quite a bit and would not go anywhere else, Paul”

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(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Great service at a good price. Very clean vehicle.”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Good clean vehicles, friendly and prompt service.”

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(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Helpful, reliable and a good understanding of the business.”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Good customer service staff were very helpful, will definitely use you again”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Staff were friendly and helpful. Vehicle was not clean when we collected.”

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(Gillingham) - Posted 4 years ago

Apologies for the slow reply. I will speak to the branch manager about this to avoid it happening in future. Thank you for your feedback.

Posted 3 years ago

“The vehicle was driven from Gillingham to the Hebrides and back, for a construction project. It performed reliably, was easy and comfortable to drive, and achieved something in the 30-32 mpg range. No idea if that was good or not for this class of vehicle. (About 800 miles on motorway at 60-70 mph, out of 1080 miles (74%)). Local Scottish roads were slow. Oil needed much topping up on start of hire - thought that should have been done in advance - but the engine didn't complain during the hiring period (1 week). Only significant fault was that the wing mirror winker lights on both sides had already been broken before it was hired (your yard chap said 'they are the first things to go'!). It was a 70 registration (YR70 PPZ), and had 18,624 miles on the odometer when hired, so rather surprised that you don't replace things like that occasionally as a matter of maintaining quality. The vehicle had several other minor blemishes (to be expected with a work-horse), and I was told that this type of vehicle is hired a lot by Wessex Water, so maybe it's not a big problem in the round. For me it was the oil top-up need and mirror winker light shortfall which didn't quite resonate with the otherwise OK hire. Shall be willing to rehire from Dorset Vehicle Rentals again.”

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(Gillingham) - Posted 4 years ago

that is good to hear, thank you. We are trying to replace the ‘winker lights’ on the mirrors, but due to COVID we are struggling to get replacement parts from our suppliers.

Posted 3 years ago

“Good clean and new vehicles. The staff were very helpful and pleasant.”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“No hassle service”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“First class service and extremely helpful.”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Booked vehicle for 8:30 got to yeovil depot at 8:20 and found out it was still in Dorchester”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Unfortunately this does happen sometimes as not all customers return vehicles on time as I'm sure you can understand. When this happens there is a knock on effect and we try and get it sorted as quickly as humanly possible for customers like yourself. Apologies again and thank you for your patience.

Posted 3 years ago

“Vehicle was ready on time, clean and staff were very helpful. Many thanks”

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(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Excellent service very professional”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Brilliant service and really helpful on what size van I would need..”

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(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Efficient, pleasant to deal with and very competitive prices”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews