“My phone decided not to ask for an unlock code so i had to get a technician to help me unlock my phone. The technician was very patient and nice throughout the process. They were successfully able to unlock my phone and im very happy for it!! Thank you!”
Hi — thank you for leaving this lovely review, I'm so glad the technician could help and that your Galaxy S25 Ultra is now working!
As noted in our terms, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device," and if it doesn't, "you will instead have to use a Remote USB unlock at additional cost." Your order shows "Unlock Complete," so everything’s finished on our end.
If anything else pops up, reply here and I’ll help right away. — Charlotte
“Super quick and easy and straightforward to use. I moved from the US to the UK and needed to unlock my phone. AT&T was really slow to help so I’m so glad I found Direct Unlock. It meant I was able to do it myself and quickly without relying on my phone company.
Highly recommend if you need to unlock your phone quickly and easily!”
Hi there — thanks so much for the lovely review! Really glad we could get your iPhone 15 unlocked from AT&T quickly.
Your order shows as "Unlock Complete." To finish the process please "connect the phone to WiFi and turn the phone off and then on;" (iPhones). If anything else crops up, reply here and I’ll help.
— Charlotte
“I needed my husbands iPhone 13 unlocked from from metro after his passing for my daughter to use on tmoble plan took a longer then expected but it was worth it for her to be able to keep her dads phone and be able to actually use it”
Hi — I’m so sorry for your loss, and I’m really glad your daughter can keep and use her dad’s iPhone 13. I can confirm your order (placed Feb 8, 2026) shows as "Unlock Complete."
To finish the iPhone unlock please follow the instructions we send by email — as our T&Cs say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you’ve already done that and the phone still won’t accept the T‑Mobile SIM, let me know and I’ll look into it right away.
Thanks for your patience — sometimes these things "are variable and can decrease as well as increase without notice" while networks process them. If you want me to double-check anything, reply with your order number and I’ll help.
Charlotte
“The service was super speedy and easy. Got the iPhone unlocked in a manner of minutes. When I need to unlock another phone I will come back to use this service again!”
Hi — thanks so much for the lovely review! We're thrilled your iPhone 13 (AT&T USA) unlock went through so quickly — your order shows as "Unlock Complete". To finish, please connect to WiFi and restart the phone ("iPhones: connecting the phone to WiFi and turning the phone off and then on;"). If you need another unlock, we’ll be ready to help — see you again soon! — Charlotte
Thanks — great to hear! I can confirm your order shows "Unlock Complete" for your iPhone 7 on Vodafone UK.
To finish up, follow the iPhone instructions from our Terms: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — then try a different carrier SIM to confirm it’s working. If you hit any issues, reply here or contact support with your order details and I’ll help right away.
— Charlotte
“Process went exactly as explained. Had a small extension on time for carrier unlock. However, live support was extremely helpful any time I had a question or needed reassurance. Thank you!”
Hi — Charlotte here, thanks so much for the lovely feedback! I’m glad our team could help and that the process matched expectations. Our records show your iPhone 16 (Cricket USA) is "Unlock Complete." To finish, please "connect the phone to WiFi and turn the phone off and then on" as per our iPhone instructions. If you need anything else, just reply and I’ll help.
Hi — sorry for the confusion and thanks for letting us know.
Your order shows as "Unlock Complete" for your AT&T iPhone 12. To finish an iPhone unlock please "connect the phone to WiFi and turn the phone off and then on;" (Terms: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"). Sometimes status updates can appear before the device finishes its network refresh — timeframes are guidelines, not guarantees ("Any timeframes stated ... are given as a guideline, NOT a guarantee.").
If your phone still shows locked, please reply with your order number or IMEI and I’ll investigate right away. — Charlotte
Hi — Charlotte here, thanks for the great review! So glad the unlock was quick and you can use eSIM.
If you need any help finishing setup, our iPhone unlock instructions are: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" Your order status shows "Unlock Complete," so you should be all set. Reply if you need a hand with anything.
Hi — Charlotte here, thanks for the great feedback! Glad it was simple and fast.
Your order (placed Feb 17, 2026) shows "Unlock Complete" for your iPhone 17 Pro Max on Verizon USA, so no Premium Service is required. To finish activating your new SIM, follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you hit any issues activating the SIM, reply here with your order number and I’ll help right away. Enjoy your new SIM!
Щиро дякую — дуже рада, що все пройшло гладко! У вашому замовленні відображається напис «Розблокування завершено» для вашого iPhone 16 Pro Max. Щоб завершити процес, виконайте кроки для iPhone: «підключіть телефон до Wi-Fi, вимкніть і знову ввімкніть». Якщо щось виглядає не так, дайте відповідь тут, і я одразу допоможу. — Шарлотта
Hi — thanks for the feedback, glad to hear there was no problem unlocking your iPhone!
Your order (placed Feb 14, 2026) shows "Unlock Complete." To finish the process please "connect the phone to WiFi and turn the phone off and then on;" as per our instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If it’s all working, we’d really appreciate an updated review. If you still see any issue, reply here and I’ll help right away. — Charlotte
“Direct unlocks was very patience with me. They are very respectful and helpful with any problem that arises.
I want to give my heartfelt gratitude for helping me get this done.”
Hi — Charlotte here, thank you so much for your kind words! We're really pleased we could help.
Your order (placed Feb 12, 2026) shows "Unlock Complete" for your iPhone 16 Pro Max (AT&T USA). To finish the unlock please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything doesn't work or you need further help, just reply here and we'll sort it right away.
Thanks again — glad we could assist!
Thanks so much — glad it was easy! I can see your order (placed Feb 6, 2026) shows "Unlock Complete." To finish on your iPhone 11 Pro Max please follow the iPhone instructions: "connect the phone to WiFi and turn the phone off and then on;" — that should complete the unlock. If it doesn’t, reply here and I’ll help get it sorted. — Charlotte
Bonjour Jean, c'est Charlotte. Merci beaucoup pour vos gentils mots ! Votre iPhone 11 AT&T est maintenant déverrouillé. Pour finaliser le processus, veuillez connecter votre téléphone au Wi-Fi, puis l'éteindre et le rallumer, comme indiqué dans nos instructions : « iPhones : connectez votre téléphone au Wi-Fi, éteignez-le puis rallumez-le. » Si vous rencontrez des difficultés, répondez ici et je vous aiderai immédiatement. Profitez bien de votre iPhone déverrouillé !
“well it was fast process only a small little heck up towards the end but it was great i had no other problems i would definitely recommend it to someone else the way it was recommended to me. i would use this again”
Hi — thanks so much for the recommendation and great feedback! I’m really glad your Apple iPad unlock for T‑Mobile USA was completed and that you’d use us again. Sorry about the little hiccup at the end — if you can reply with a brief description or your order number (placed Feb 10, 2026) I’ll jump on it and make sure everything’s fully resolved.
— Charlotte
Hi — Charlotte here, thanks for the feedback! Glad you had a good experience. Your order (placed Jan 23, 2026) shows "Unlock Complete" for your iPhone 17 Pro (AT&T USA) on directunlocks.com. To finish the process, follow the iPhone steps: "connecting the phone to WiFi and turning the phone off and then on;" — that should complete the unlock. If anything isn’t right, reply here and I’ll help straight away.
Hi — Charlotte here. Your order (placed Feb 7, 2026) shows "Unlock Complete" and your Moto XT2515 unlock code is 89043051. To finish: insert a non‑AT&T SIM and enter the code when the phone prompts ("Non‑iPhones: entering the unlocking codes provided..." — Terms §8.1).
If your phone does not prompt for a code, our policy states: "No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card." Also, "Eligibility Check: These checks are non‑refundable."
If you need step‑by‑step help entering the code or want us to check the next option (Remote USB unlock), reply and I’ll assist.
Hi — I’m Charlotte. I’m really sorry you’re frustrated.
Our records show your order (placed Feb 1, 2026) status is “Unlock Complete” and the unlock code we sent is 3270657480122410. As our terms say, "Completion of the unlock process is made by email notification... Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions."
Please try this quickly:
1) Power off, insert a non‑T‑Mobile (different network) active SIM, power on.
2) When prompted for the SIM network unlock PIN enter 3270657480122410.
If it doesn’t prompt for a code or the code fails, tell me exactly what message you see (or if you’ve already had the Remote USB performed). I’ll get a technician to re‑check right away.
English