Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.51

4.5 Rating 1,779 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 22nd March 2026

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FIRE CAME BOX BEEN OPENED AND DAMAGED. VICTORIA SORTED OUT, FIRE PICKED UP NEXT DAY NEW FIRE CAME NEXT DAY ALL OK.”

Helpful Report

Posted 1 year ago

“Excellent service and promt delivery to NE Scotland without extra charges”

Helpful Report

Posted 1 year ago

“First class service from start to finish. Thank you will definitely use again.🤩”

Helpful Report

Posted 1 year ago

“Great communication, fast and efficient. We love our little stove!”

Helpful Report

Posted 1 year ago

“Good price, delivered on the day requested. Haven’t lit it yet but can’t wait!!!”

Helpful Report

Posted 1 year ago

“The purchase and delivery went well but have not had fire installed yet so can't comment on that”

Helpful Report

Posted 1 year ago

“Very pleased with our new Charnwood Stove. It was delivered exactly when I wanted it and now it's fitted, looks really good in our living room. We can't use it yet as the weather has turned warm, but we're looking forward, almost, to the colder weather so we can ligt it up.”

Helpful Report

Posted 1 year ago

“Great customer service and after care above and beyond”

Helpful Report

Posted 1 year ago

“Very helpful and informative sales staff in the store easy ordering process fitting was by their recommended fitter also great service Very happy”

Helpful Report

Posted 1 year ago

Hi Samantha, Thanks very much for your review. It's great to hear that our showroom team was so helpful throughout the order process, and that the stove and fireplace have now been installed. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great company to deal with Thanks”

Helpful Report

Posted 1 year ago

“Very pleased with quality and delivery of stove and flue”

Helpful Report

Posted 1 year ago

“Good service and quick delivery.”

Helpful Report

Posted 1 year ago

“Really high quality, and fast delivery. Did the job I needed.”

Helpful Report

Posted 1 year ago

“Excellent service from start to finish despite small hiccup , dealt with it excellently. Highly recommended”

Helpful Report

Posted 1 year ago

“Good stove at good price. Had liner fitting kit etc too. Register plate came with no brackets and when I queried it they said they don't supply them as the fitters will supply. My fitter said that's not the case. But he did have some and fitted at no extra charge. When look elsewhere they seem to be supplied with , but no harm done and happy with the price I paid. Burner only had a little kindling fire so far but was surprised how how the burner got from it. Nice little fire.”

Helpful Report

Posted 1 year ago

“Spoke to staff by phone and they were very helpful. Delivery was prompt and in good condition”

Helpful Report

Posted 1 year ago

“The stove was delivered very quickly after ordering. It came packed very well on a pallet. We love the look of it and looks very well made, very happy. It's not being installed for a few weeks so can't comment on the working of it yet. Will come back with that.”

Helpful Report

Posted 1 year ago

“Very happy with my Mendip Loxton. Really super style and great function”

Helpful Report

Posted 1 year ago

“We were looking for a wood burning stove with a hob, and were very pleased with the helpful advice in choosing a suitable model. Our visit to the show-room was not rushed there was a wide range of appliances on display (although most were unsuitable for cooking) and the sales person we spoke to was knowledgeable and extremely helpful in identifying precisely what ancillary fittings we needed to purchase and in making arrangements for us to collect the stove in our trailer.”

Helpful Report

Posted 1 year ago

Hi Bryan, Thanks again for your order and for your kind review. It's fantastic to hear that our showroom team was so helpful in finding you the right stove for your needs, as well as any additional items. As you mention, we keep a wide variety of displays throughout our Cheadle, Stockport and Bromsgrove locations and we're always happy to offer our advice and assistance as needed. Let us know if we can help further with any current or future purchases. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely delighted with my new stove, it fits perfectly. Excellent service from Direct Stoves, thank you.”

Direct Stoves 5 star review on 29th July 2024

Helpful Report

Posted 1 year ago

Hi, Thanks very much for your review, and for uploading such a lovely photo of your new Dimplex Bari electric stove. It's fantastic to hear how delighted you are with the stove and with the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,779 reviews