Direct Peptides Reviews

Name: Direct Peptides
Address: 2 mountpleasant drive, newtownards, 2 mountpleasant drive, newtownards, newtownards
Rating: 3.79

3.8 Rating 640 Reviews

69 %

of reviewers recommend Direct Peptides

Company Reviews

Metrics

Info

3.8

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolut Fake.None vacuum,none effective substance,visible intervetion to vial”

Helpful Report

Hi Vladislav, All of the products we send out are sealed from the factory so I am not quite sure what your issue is however I would be happy to accept a return for a full refund if you are not happy with the product you have received. Kind Regards DP Team

“Do not buy from this company. They provided a tracking number. Company stated they tried to deliver my package and it was returned, we have cameras, no delivery was attempted. Multiple emails for refund have gone unanswered. Lesson learned, go somewhere else.”

Helpful Report

“Since ordering the shipment, I received a confirmation message that asked you more than once for the shipment tracking number One of you once replied to my letter and told me we will send the tracking number on 4 days ago and I have not got anything I want the shipment or a refund for the shipment amount”

Helpful Report

“Ordered from them and they did not fill the order. Emailed several times and got nowhere. Tried to call them and it goes straight to voicemail. AVOID buying from them. They will scam you.”

Helpful Report

“Good Day everyone, I ordered some medicines on April 28, the invoice amount was deducted at the same time so far I have not received the shipping tracking email Also, the amount deducted from my account is more than the invoice amount by approximately 10 € I sent an email, but no one answered, please respond quickly !”

Helpful Report

“Would never recommend this company. Pestered me for payment over the weekend when I ordered Friday night. When I paid on Tuesday before 2pm they didn’t reply at all to any of my emails till Friday. After I sent them a email stating if you aren’t going to actually send my items out then cancel my order before I contact PayPal. Then RATHER THAN SENDING MY ORDER OUT THEY CANCELED IT. BUGGEST WASTE OF TIME DONT FALL VICTIM TO THIS SITE. Can’t imagine how this situation would have turned out if I had been stupid enough to pay via bank transfer They also have a company Co tact number thanks not even real. And just rings all in all avoid”

Helpful Report

“They have severely under packed my last order. I received 1 vial of hcg and 1 vial bac water and a bunch of empty insulin pins (that I did not order) - instead of 3x Melanotan2, 6x(!) hcg and 3x Bac. Water. I have payed them the full amount and I payed customs. They showed me in reply a picture with everything my order should have contained and thats it, wow. I certainly wont buy there again and waste 100 €. Their products work and are great and usually they deliver what is promised, but such under packing is not acceptable. At least they could have given me the benefit of the doubt - but they just ignore me now. Just wanted to warn you guys.”

Helpful Report

Hi Alex, Apologies for the issues you have had with your order, I believe we have sent you all of the products now even though our records show that there was a discrepency. I would ask you to please update your review accordingly. Kind regards DP Team

“Ordered 20 vials of Ipmaorelin , one of them was no more than a tiny blob in the bottom of the vial ,contacted them twice hoping for a new vial to be sent ,l offered to send pictures but they said not to send them ,,think l will now ,,great company until something goes wrong ,then they DO NOT WANT TO KNOW”

Helpful Report

“They have zero problem taking your payment then not shipping anything or responding to inquiries. If you want to lose money this is the place to go!”

Helpful Report

Hi Bobby, Apologies for the issues with your order, I have had a look into this and it appears you had placed 2 orders, one on Direct SARMS and one on Direct Peptides. Both of these orders have been shipped one I believe has been delivered and the other was shipped on the 3rd March. I have emailed you the relevant tracking information for the orders. Kind Regards DP Team

“Was lied to on several occasions about shipment and then was being completely ignored when I requested a refund. Had to contact pay pal directly to obtain any communication. In the end still need to source products and was let down by very poor customer service. Honesty and manners go a long away and unfortunately in my experience, these guys have neither. Seems that by reading the comments below other buyers had the exact same problems with "Charlie". Buy with caution.”

Helpful Report

Hi Jonathan, First of all, I would like to apologize for the issues with your order. I have had a look through your case and it seems we requested for you to double-check your address as there was no postal code added, to which we never received a response. I understand you were frustrated as you did not receive a reply to your email within 24 hours and subsequently raised a ticket with Paypal. We do not have full-time customer service staff on the weekend hence the delayed response. We did refund your payment immediately upon request so I am failing to see why you have given us a 1-star review. Kind regards DP Team

“NEVER RECEIVED MY 150 EURO ORDER TO SPAIN, TRYED OVER 5 EMAILS WITH "CHARLIE" ALWAYS PROMISSING HE WOULD FIX IT. NEVER DID. SCAMMERS, DONT WASTE YOUR MONEY AND TIME THERE.”

Helpful Report

I have replied to your previous review.

“I have my order in the customs, I've reported that January 21 to Direct Petites, since that day it's been hell to contact them. I've send multiple e-mails asking for help, since they say in the site they'll help if something like this happens. That's proved to be untrue since the last e-mail they replied was a week ago. I'm really disappointed.”

Helpful Report

Hi Bruno, I have responded to your previous review.

“I paid for my order but, it's been on hold for more than a week now, despite providing multiple emails with proof of payment. Email responses are just the same copy/paste stating that the payment was not received... Meanwhile, the phone number is always off. Customer support is non-existent!”

Helpful Report

Apologies for this, This is a complete mistake on our end and all I can do is apologize. I will get this order dispatched for you today including extra product as a gesture of goodwill. If you have paid more that 15 minutes after placing the order it will not update the status which I believe is what has happened here. you should receive tracking details ASAP. Kind Regards DP Team

“Money was taken from my account the day of the transaction, yet they continued to give me the run around as to why it never shipped. There was no real contact or attempting to resolve the issue in their part after 3 sets of photos and bank statements to plead my case. At this point I’m chalking the money lost to a lesson learned. Still no product. Never again. Most overly complicated and under productive company I have ever had the misfortune of working with, find a better site and company”

Helpful Report

Hi Adam, We have told you on multiple occasions we have not recieved this payment. I can send you photographic evidence that this payment was never recieved in our account. As suggested by my colleague Charlie I would recommend you contact your bank to find out where the missing funds have gone, I would also suggest you double check the payment details to see if you have paid the wrong account. I do apologise that these issues have arisen with your order but unfortunately there is nothing we can do on our end to get this rectified for you. I hope your bank can find the missing funds and have them returned to you. Kind regards DP Team

“I got my order stuck on customs due to lack of documents. Trying to get help for 2 weeks now, but no answer either by email, chat, or phone. Being ignored....”

Helpful Report

Hi Mark, Apologies for this, we have been off due to Christmas and the New year. We should have made you aware our company policy is to request for the customer to refuse the parcel and return to the sender when asked for a commercial invoice. I have sent you an email going into further detail. You're free resend has been issued tracking details to follow I look forward to you're reply. Kind Regards DP Team

“I placed an order about 2 months ago and it never arrived. I asked for a refund and confronted the site about it several times, and they suddenly stop responding. Do not shop on this website”

Helpful Report

Hi David, First of all, I apologise for the issues you have had. Our finance team has refunded your payment and I have sent you an email to clarify and hopefully rectify this situation. Kind Regards DP Team

“N'acheter pas de produit de cette entreprise. J'ai acheter un peptide nasale et J'ai des effet secondaire indésirable qui dure depuis 2 semaines. Des produit non numéroté et certainement pas analyser.”

Helpful Report

Apologies for the issues you have had with your order, could you please let me know the product in question so I can investigate? it is extremely rare that we see reactions to our products.

“Garbage company, don't buy from them. Ordered from them, got stuck in customs, said they would re-send, haven't done that, the classic not answering emails. Contacted PayPal, so at least they won't be able to scam people paying that way. Do not order from these scammers!”

Helpful Report

Hi Don, We did look into this case for you, we issued the order on October the 7th this parcel got stuck, we did then issue you with resend which was also claimed and you have received a refund for your order. In total we have sent 2 orders and given you your money back this has been at a massive cost to our company. I would kindly ask you to rectify your review as it does not reflect the level of service we have offered you. Kind Regards DP Team

“After sending me the wrong products, instead of rectifying the situation immediately they went silent. But this is a larger problem for peptide researchers who rely on accuracy at multiple stages. Hoping the right product is in the vial is not a strategy I'm interested in. Paypal will insure I get my funds back and a reputable company has filled this order. There are so many vendors, choose one without issues like these.”

Helpful Report

Hi Bryan, Apologies for the issues you have had with your order, I have issued a resend for you and doubled the amount of product, I hope this rectifies the situation. Kind Regards DP Team

“This company has no respect for customers, please return my money, I placed an order more than 2 months ago, and they haven't delivered it to me yet, so return my money... This is stealing...”

Helpful Report

Hi Leandro, Apologies for this, on this occasion I have decided to refund your order. We did issue a resend for you after your first parcel was not received however I understand you are frustrated that you haven't received your product. I hope this rectifies the situation for you. kind regards DP Team

Direct Peptides is rated 3.8 based on 640 reviews