Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with the look of the fireplace and the work undertaken by the fitters who were hard working, tidy and pleasant. I have however noticed some damage to the chimney breast in the kitchen caused when they were making the space in the wall in the living room. I was also surprised to be left with all the rubble to dispose of. It would have been helpful if it had been sorted into bags of rubble, plasterboard and general waste as the tip will only allow rubble to be tipped into that skip so they had to be sorted before getting rid of!!”

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Posted 1 year ago

“Good choice and decent prices. Installation clean and efficient but let down by the lack af any facility to take away the removed fireplace.”

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Posted 1 year ago

Hi, Thanks again for ordering with Direct Fireplaces. It's good to hear that you were impressed by our range as well as the prices on offer. It's also good to hear that you were pleased with the efficiency of the installation service. We can only apologise that the fitters were unable to take away the old fireplace. Our installation team vets qualified fitters up and down the country to ensure good coverage and quality service, but unfortunately not every engineer has the waste disposal license necessary to offer removals. This is generally made explicit in any quotation or correspondence issued by the installation team. If you have any other concerns or queries then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Apart from the mixup about the date of installation it was all very efficient.”

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Posted 1 year ago

“Efficient and swift. Pleased with the fire. Thanks.”

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Posted 1 year ago

“Found what I wanted and fitted in two weeks including manufacture. Fitted quickly and cleanly.”

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Posted 1 year ago

Hi Robert, Thanks very much for your kind review. It's great to hear that you were so impressed with the turnaround for supply and fitting. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent sales team, surveyor and gas fitters Only negative was left with all the rubbish to dispose of eg flue, bricks etc which I hadn,t expected”

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Posted 1 year ago

Hi Rosie, Thank you for your order and for your review. It's great to hear that our sales team was so helpful and I'm sorry to hear of any issue insofar as the fitting. Many of the installers recommended by ourselves do not have the waste disposal licenses required for taking away old flue components, bricks etc., and would generally advise of this in any installation quotation. This being said, we can only apologise for any confusion. If we can offer any further advice or assistance relating to our products and services then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Everything went smoothly from ordering, delivery, questions were answered, very helpful.”

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Posted 1 year ago

“We purchased a remote control, coal effect gas fire in March 2024. We had a disagreement over the delivery and installation date but this was resolved to our satisfaction. The fire is working perfectly and we are absolutely delighted with it.”

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Posted 1 year ago

Hi Steven, Thank you for your review. We are sorry for any inconvenience relating to the delivery and installation, but it's good to hear that our team was helpful in getting this resolved and that you're delighted with the final result. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Lack of communication was an issue for me!!! It was several weeks after paying for my new fire that. It was fitted. The lady who sold me the fire was great, the man who fitted the fire couldn't have been nicer!!!! But not knowing when the fire would be delivered and then waiting for fitting was not great. Sorry!!!!!”

Helpful Report

Posted 1 year ago

Hi Carolyn, Thanks very much for your order and for your review. It's good to hear that you found our Sales team to be so helpful, and that you were impressed with the fitting via Direct Heating Services. This being said, we are sorry for any confusion regarding delivery. As you will be aware, it took longer than anticipated for the electric inset fire to be received into stock from our supplier which is why there was a delay to the installation. We do always aim to keep customers as informed as we can, and can only apologise for any inconvenience on this particular occasion. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We had a gas fueled log burner fitted at the end of February. Just one hiccup, there was a delay on fitting as the grate had been broken on delivery to Direct Fireplaces so we had to wait a couple of weeks for the replacement. Aside from that the fitters were very polite & tidy & the result is perfect. We would reccomend this company. Would have been 5 stars but for the unfortunate delay.”

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Posted 1 year ago

Hi, Thanks again for your order and for your kind review. We are sorry for any inconvenience regarding the component damaged upon receipt from the supplier. It's good to hear that you were ultimately impressed with the stove received as well as the fitting, and your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Friendly and helpful. Gave good advice and helped us choose our ideal fire. Also bettered the lowest online price.”

Direct Fireplaces 4 star review on 18th March 2024

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Posted 1 year ago

Hi Steve, Thanks for your order and for your kind review. It's great to see the new Evonic Locanda 175 electric suite installed and in use. We'll be sure to pass on your kind remarks to the team. If we can advise further then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“very good quality and delivered on time.one small point no instructions”

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Posted 1 year ago

Hi Stewart, Thanks very much for your order and for your review. It's good to hear that you've been impressed with the quality of the new fireplace. Unfortunately, not all of our suppliers issue printed instructions for stone fireplaces, with the understanding that fitting via a professional installer is usually recommended. This being said, if you do need any assistance in terms of fitting then please feel free to contact our customer services team, and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire is brilliant the installation same, only problem was getting the installation quote which took many weeks which meant we were delayed placing our order,”

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Posted 1 year ago

Hi, Thank you for your review. It's great to hear that you're so impressed with the new fire, and can only apologise for the delay to installation. While our fitting team aims to process any queries relating to installation as quickly as possible, this can sometimes take longer in busy periods due to the sheer volume of concurrent queries being received. Regardless, we're glad that you were also pleased with the installation once completed. Please do let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good product but did not receive any message that it had been delivered by courier,it had just been left on our doorstep. We were out at the time because there had been no notification that it was to be delivered.”

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Posted 1 year ago

Hi Paul, Thank you for your review. We're glad to hear that you've been impressed with the new fire, and sorry to hear of the problem with delivery. We appreciate the opportunity to feed back to our delivery partner, so that we can continue to ensure the highest possible level of service. If we can offer any other advice or assistance ourselves then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Beautiful fireplace will shop again with direct fireplace”

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Posted 1 year ago

“Very pleased with the fire and the lads who fitted it. But still waiting for a receipt I asked to be posted about 2 weeks ago!!”

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Posted 1 year ago

Hi Peter, Thank you for your order and for your review. It's good to hear that you were impressed with the fire received. We have resent a copy of the invoice for goods to the email address on the order as of this morning. If you did need anything else then we would encourage you to get in touch with the team at our Cheadle showroom and they will be happy to advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Sales , ordering and delivery as promised went perfectly however there was no user manual within the packaging of our new forest fire , we were promised a copy by post which to date has not materialized ?”

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Posted 2 years ago

Hi Jon, Thanks for your order and for your review. The New Forest media wall fire range comes highly recommended, and it's good to hear that the ordering and delivery process went perfectly. That said, we're sorry to hear that you did not receive a user manual. We have sent a copy electronically to your email in the meantime, and have again requested a physical copy to be posted to you. Let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy to order, arrived in a timely manner, very quick to sort out problems”

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Posted 2 years ago

“Very pleased with my new fire, and impressed with the service from the supplier. Could not give 5* as the remote control doesn't work properly, but the fire itself works fine.”

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Posted 2 years ago

Hi Alison, Thank you for your review. It's good to hear that you've been impressed with the new fire as well as the service received, though we're sorry to hear of the issue with the remote control. If you're still in need of technical assistance, we'd suggest contacting customerservice@direct-fireplaces.com, and we'll be happy to look into this further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“My builder fitted the Celsius flamenco enchant wall mounted fire yesterday. I’ve not used it yet, but on first impression it looks really nice. Good size, bevelled front, different coloured flames. It arrived quite quickly. Pleased so far.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews