Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

Helpful Report

Posted 2 years ago

“delivered on time as promised no issues there . Once installed how do you gain access in the event of internal component failure?”

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Posted 2 years ago

Hi Albert, Thanks for your review. It's great to hear that there were no problems with the delivery. As per the manufacturer's installation and user manual for this particular fire: "In the event of malfunction contact the manufacturer, do not try to repair the heater yourself as this may result in a fire hazard or electric shock". A qualified electrician would usually be able to access the internal components of the hole-in-the-wall electric fire once installed through the front of the unit. We hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Beautiful fireplace. Really finished off the room. Easy to assemble but did not come with brackets to attach it to the wall.”

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Posted 2 years ago

“The fire now installed is just what we wanted and produces enough heat for our room. We are delighted with the appearance and performance of the inset fireplace. I was disappointed at the delivery time, which was stated on the web page as 3-5 days, actually was 13 days and with no explanation it came in two packages on different days. The fire being replaced had ceased to function so the delay was most inconvenient.”

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Posted 2 years ago

“Speedy delivery. Fire arrived undamaged. All fitted in & working.”

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Posted 2 years ago

“We purchased an ex-display electric fire, excellent service at purchase point.”

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Posted 2 years ago

“Very pleased with their speedy delivery of our fire, which is proving to be very efficient. The quality is very good but have found the coals extremely difficult to fit in. The diagram in the instructions isn’t clear enough.”

Direct Fireplaces 4 star review on 16th October 2023

Helpful Report

Posted 2 years ago

Hi Aline, Thanks for your review and for uploading an image of your new fire. It's good to hear that you've been enjoying the fire and we're sorry to hear of the issue experienced with the coal bed. These do have a very specific arrangement required so as not to block the gas burners, so can be a bit fiddly by design. This said, if you happen to need any help or advice in doing so, please do let us know and we'll set what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great customer service very Helpful would absolutely recommend to others AAA+”

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Posted 2 years ago

“Hello - operationally, the fire is first class. The remote is excellent with 3 visible buttons for the important functions. The other more advanced functions are cleverly hidden below a sliding cover. 2 small drawbacks:- 1. logs do not look like logs when the fire is off - they are pure white and remind me of a broken up skeleton !! 2. Magnets that retain the front facias - as they are black (same colour as fire) it was only luck that we found them located behind the fire. Surely it would be better to locate them in the white cardboard box where all the other loose items are located.”

Helpful Report

Posted 2 years ago

Hi Douglas, Thanks for your review. We're pleased to hear that you've been impressed with the functionality of your new fire and that you're pleased with the order overall. It's a shame to hear that you had a couple of issues with the fire. We always strive to offer the best possible products and service so we're grateful for the feedback. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Happy enough with purchase, however one fireplace had been previously fitted as there were minor dents in the suround and the screws for the feet were missing. Overall I am pleased, but quality control needs a look at.”

Helpful Report

Posted 2 years ago

Hi Anthony, Thanks for your review. It's good to hear that you're pleased with the order overall, but we're sorry that you aren't 100% satisfied with the item received. We will be sure to pass on your comments to the team so that we can do better in future. Regardless, thanks again for the feedback and please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Love this beautiful fire fits perfect in my lounge only one complaint is the remote control for the fire doesn't work, still waiting to hear from the fire company”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks very much for your feedback. It's good to hear that you've been impressed with the fire received. I can see from notes on your order that our customer service team has been in contact with the supplier to resolve this issue ASAP. Regardless, please accept our apologies for the inconvenience and do let us know if we can offer any more help or advice in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I found the product I was looking for on the website and completing the order was straight forward and quickly acknowledged. The product was dispatched but unfortunately seemed to be delayed with the carrier who failed to alert either us or Direct Fireplaces of the problem. When it did arrive one box was quite badly damaged. In the other box the contents (nicluding a glass fire front) had come loose in the packaging. It was a wonder no damage had been caused to the actual contents.”

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Posted 2 years ago

Hi Clive, Thanks for your review. We're sorry to hear of your experience with our delivery partner. This said, we appreciate your having taken the time to leave feedback so that we can continue to make improvements to our services. It's also great to hear that the ordering process was straightforward and we trust that you're happy with the fire received. If there's anything else that we can do to assist then please don't hesitate to give our customer service team a call, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy to order online. The product arrived within time. It was missing a damper plate. However, customer services were great - keeping in touch, contacting the supplier and damper plate arrived in the post. So good all round”

Helpful Report

Posted 2 years ago

Hi, Thanks for your kind feedback. We were sorry to hear of the part that was missing upon receipt of the order, but it's great to hear that our customer service team managed to get this resolved quickly. If we can offer any further assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The fireplaces are excellent. I had a problem with the electric fire: I was sent a gas fire. The electric fire I had an insert which I didn’t need. I decided to send it back and bought one locally.”

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Posted 2 years ago

Hi John, Thanks for your review. We were sorry to hear that you ultimately wished to return your order, but appreciate that you'd experienced difficulty in finding a fireplace that was right for your needs. It's gratifying to receive such positive feedback regarding the quality of our products regardless. In the event that we can offer recommendations or advice in future then please don't hesitate to get in touch with the sales team, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Would be of benefit if we were aware that we ours have to unpack the crate and carry the fireplace into the house, I was home alone and had a real struggle to unpack and carry the very heavy marble into my house, also no instructions on fitting”

Helpful Report

Posted 2 years ago

Hi Tracey, Thank you for taking the time to provide feedback. We're sorry to hear of the issues experienced with your delivery. As part of the free one-man service that we offer, the driver should transport the pallet as close to the property as is safe and feasible, providing level ground with no steep slopes or gravel driveways. We do advise under the delivery information on our product listing that a two-man delivery service is available at additional cost (this meaning that our shipping partners can transport goods into a room of your choosing) and ask that customers contact us directly if this would be of interest. It is always advisable to have an expert fitter to hand in assembling marble or limestone fireplaces, due to the nature and weight of components. This said, we would encourage you to get in touch with our customer service team if you do need any advice or assistance in terms of installation. We hope that this information helps, and would like to thank you once again for your feedback. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Not yet installed but arrived speedily thank you”

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Posted 2 years ago

“I like the product but I think the instructions for assembly should be looked at. Illustrations would have helped. I had not been able to actually see the product ‘in the flesh’ and nearly threw away the orange dome!”

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Posted 3 years ago

Hi, Thank you for your feedback. We're pleased to hear that you've been impressed by the fire overall. We are however sorry that you weren't entirely satisfied with the assembly instructions received. These will have been supplied by the manufacturer for the fire, but we will take your review on board as a matter of reference. If we can assist with this or with any future orders then please do get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“The actual products we have bought are of good quality and would recommend. However, the delivery system is not good. The courier bought the granite slab for back of fireplace on a pallet. There was another large sheet of board nailed to top of pallet with the granite slab attached. The driver said it weighed 80kgms. He left it on drive and said was not allowed in our property. We are a couple in our late 60’s and we’re unable to move it. We had to ask for help from neighbours and were left with the pallet and board to cut in half and take to tip. I think this is shocking service and needs to be looked at urgently.”

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Posted 3 years ago

“Huge range of inset flame effect fires, difficult to choose which one. Delivery direct from manufacturer was quicker than expected, very pleased now fire is installed and working.”

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Posted 3 years ago

“The hearth is lovely. Communication with company could be a little better hence 4 *”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews