Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice and great price. Quick delivery”

Helpful Report

Posted 4 years ago

“Just had the fireplace fitted today and I am over the moon with it. Gives off great heat and love the chrome finish and great addition to our living room cosy and warm. Would definitely recommend.”

Direct Fireplaces 5 star review on 26th February 2022

Helpful Report

Posted 4 years ago

“The staff were very helpful over the phone.I placed an order on Tuesday and it was delivered the same week on the Friday. Brilliant service.”

Helpful Report

Posted 4 years ago

“Very easy to order and delivered a few days later.”

Helpful Report

Posted 4 years ago

“The fire which was sent direct from the supplier but had the wrong fascia, but the guys at Direct fireplaces was able to get the correct front from the the supplier in no time at all!!”

Helpful Report

Posted 4 years ago

“Item I ordered was the cheapest modern looking fireplace I could find. Unfortunately there was an issue with the dimensions at the rear which meant I had to chop out the fireback but Nick from your customer service team was very prompt at dealing with my enquiries. I hope you now press the manufacturer to adjust the published dimensions. Delivery was very quick and now it is installed looks good.”

Helpful Report

Posted 4 years ago

“Instructions and screws were missing when package was opened.Happy with the product.j”

Helpful Report

Posted 4 years ago

“promt and reliable service very pleased and would highly recommend this company with no qualms”

Helpful Report

Posted 4 years ago

“Purchased an inset electric fire. It has not yet been installed so unable to comment on the fire itself. The transaction and delivery was handled well and I was pleased with the service.”

Helpful Report

Posted 4 years ago

“Ordered late afternoon 1st, dispatched 2nd, delivered 3rd and installed 4th. Looks as good as the photos, very happy.”

Direct Fireplaces 5 star review on 16th February 2022

Helpful Report

Posted 4 years ago

“Very impressed with the service from the help in the shop, the ordering system online, having to change the agreed delivery day and then it arrived as planned . I would most definitely go back, but fires are not very often repeat purchases. I would recommend them.”

Helpful Report

Posted 4 years ago

“I haven't received my goods yet so can't comment.”

Helpful Report

Posted 4 years ago

“Let me know early about delay in arrival of fireplace ( not in their control)”

Direct Fireplaces 5 star review on 13th February 2022

Helpful Report

Posted 4 years ago

“No problems with Direct Fireplaces: they did what they said they would do and delivered fairly promptly. The only issue is with product information, specifically remote control operation, and instructions that were written in poorly translated English.”

Helpful Report

Posted 4 years ago

“Kept well informed for delivery Arrived on time Fire looks fantastic Great job”

Helpful Report

Posted 4 years ago

“Only respond on delivery .Not yet installed.Delivery spot on.”

Helpful Report

Posted 4 years ago

“A little delay in delivery but we’ll worth it . Delivered in strong packing case and no damage . Fitted it myself but didn’t use the fire that came with it . Worth noting that the fire is too deep for the recess if the fire place is put against a flat wall”

Direct Fireplaces 5 star review on 11th February 2022

Helpful Report

Posted 4 years ago

“Great product & price... Fast delivery”

Helpful Report

Posted 4 years ago

“Delivery was exceptionally fast. The fire is beautiful and very high quality”

Helpful Report

Posted 4 years ago

“Easy to order, quick delivery, lovely fire and very pleased with it.”

Helpful Report

Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews